Reviews of The Abbey This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Abbey Road, Great Malvern, WR14 3ET, United Kingdom
#9 of 12 hotels in Great Malvern
Guests' ChoiceReview Score
Based on 1694 hotel reviews
8.1Score breakdown
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Cleanliness
8.6
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Comfort
8.7
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Location
9.4
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Facilities
8.0
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Staff
9.0
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Value for money
7.7
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Free WiFi
8.5
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Reviewed: April 12, 2024
Phillip
United Kingdom26 Reviews4 helpful votes9.0“Fabulous hotel”- • Leisure trip
- • Couple
- • Executive Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
Service was excellent, staff were helpful and friendly. Great room , upgraded to executive room. Food was very good , evening meal and breakfast were excellent. Beautiful surroundings and views.
Stayed in April 2024
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Reviewed: April 11, 2024
George
United Kingdom7 Reviews7.0Good- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
The hotel met all our expectations! The location met all our needs!
Stayed in April 2024
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Reviewed: April 8, 2024
Jeremy
United Kingdom1 review7.0Good- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 5 nights
- • Submitted from a mobile device
The car parking is inadequate and needs more lighting and covered walkways.
The room was reasonably well equipped and the very large double bed was excellent. Breakfast was good. Most of the staff were very pleasant and helpful.
Stayed in April 2024
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Reviewed: April 7, 2024
Ginny
United Kingdom56 Reviews3 helpful votes8.0“Comfortable and friendly traditional hotel”- • Leisure trip
- • Couple
- • Executive Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Minor issue with water pressure in the shower due to leaky connection. Mentioned to staff at check out. Breakfast was a bit chaotic despite allocated timings.
Very central and convenient. Large, well maintained and equipped room. Easy parking. Quiet and comfortable
Stayed in April 2024
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Reviewed: April 4, 2024
Carol
United Kingdom21 Reviews2 helpful votes8.0“We enjoyed every moment in such a great location”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Everything was OK some furniture a little worn
The venue was fabulous with a well worn beaten feel like a good pair of loved shoes . The view from the bedroom was incredible and everything felt very comfortable . The staff were top notch , well trained and on the button loading with each other in different departments to make things work in harmony .
Stayed in April 2024
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Reviewed: April 2, 2024
Thomas
United Kingdom18 Reviews8.0“overall we enjoyed our stay.”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 3 nights
We were so disappointed that there were two over bright and insensitively set up security lights in the staff car park opposite which shone straight into our room (432) and were on all night. The curtains did quite a good job cutting out the glare but not completely. The atmosphere and old fashioned gentle lantern lighting around the Abbey is so nice but totally spoiled by these lights. If they could be angled downwards so the light head is almost horizontal they would light up the staff car park without spilling out and up into the rooms. Would have been good to have a free drink each rather than just one!
very comfortable bed and we always like a bath in the room. free drink in return for not requiring housekeeping during our stay.
Stayed in April 2024
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Reviewed: April 1, 2024
Kenneth
United Kingdom5 Reviews8.0“We had a lovely time away made all the better with the super stay at the abby”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
We found the bed to hard for us, it may suit others,
The hotel was very welcoming good location food excellent staff friendly
Stayed in April 2024
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Reviewed: March 31, 2024
Philip
United Kingdom10 Reviews7.0“Ok but not great value for money”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Breakfast was poor in some ways. Stale pastries. Dry black pudding due to it sitting in the heated buffet way too long. Cooking less more frequently would solve this issue.
Good location. Parking good . Room very good. Nice view
Stayed in March 2024
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Reviewed: March 31, 2024
Tom
United Kingdom2 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
N/ a
Adequate
Stayed in March 2024
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Reviewed: March 30, 2024
Matthew
United Kingdom6 Reviews1 helpful vote8.0“A lovely place to stay in a lovely location”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
Shower lacked water pressure and was far too short (I’m over six foot). I had to bend down to use it.
Easy checking in. The room was a decent size with a large bed. Fully soundproofed as well.
Stayed in March 2024
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Reviewed: March 30, 2024
Sara
United Kingdom6 Reviews2 helpful votes8.0Very Good- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Beautiful location, wonderful staff
Stayed in January 2024
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Reviewed: March 25, 2024
Jacob
United Kingdom7 Reviews8.0“Great location, pleasant stay.”- • Leisure trip
- • Solo traveler
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
The rooms are very dated, it does feel as though they need an update.
A great location with a simple check-in/out process. Nice staff and the facilities were good.
Stayed in March 2024
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Reviewed: March 22, 2024
David
United States of America79 Reviews11 helpful votes9.0“Old-style hotel at its best in superb location”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
Breakfast eggs. Fried are overcooked, as were poached on request; scrambled were about as bad as you can get. There really should be someone cooking them and omelettes on demand out front. The whole thing is just too 100% self-serve. Other than that, great.
Lovely room and helpful staff catering for my impaired mobility. Good bar, restaurant better than expected for dinner, a little less good for breakfast (leathery eggs), but altogether a positive experience of a fine old-style hotel.
Stayed in March 2024
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Reviewed: March 21, 2024
Ray
United Kingdom3 Reviews1 helpful vote9.0“Very good”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
Style of building and efficiency of reception
Stayed in March 2024
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Reviewed: March 14, 2024
Gary
United Kingdom7 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Busy weekend Limited car parking space
Location Staff Very comfortable
Stayed in March 2024
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Reviewed: March 11, 2024
William
United Kingdom12 Reviews1 helpful vote8.0“Lovely place”- • Business trip
- • Solo traveler
- • Executive Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Lovely settings
Stayed in March 2024
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Reviewed: March 9, 2024
Lisa
United Kingdom1 review8.0Very Good- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
The shower wasn’t powerful enough
Rooms were nice and quiet, clean, good breakfast
Stayed in March 2024
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Reviewed: March 7, 2024
Fiona
United Kingdom4 Reviews7.0“A convenient location for exploring Malvern with friendly service.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Rather draughty in the dining room
Very good location
Stayed in March 2024
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Reviewed: March 6, 2024
David
United Kingdom15 Reviews1 helpful vote8.0“Good location and good price”- • Leisure trip
- • Couple
- • Executive Double Room
- • Stayed 1 night
- • Submitted from a mobile device
The shower in the room was not very good at all, just dribbled out of the shower head, very disappointing which was a real shame
Character, clean, good position, parking
Stayed in March 2024
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Reviewed: March 5, 2024
Carol
United Kingdom18 Reviews8.0Very Good- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
Food was excellent, bed very comfortable
Stayed in February 2024
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Reviewed: March 4, 2024
Jackie
United Kingdom10 Reviews8.0“Well located hotel.”- • Leisure trip
- • Solo traveler
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
The car park at back with no direct access to hotel.
Very impressive building with lovely staff. Fabulous location,Stones throw away from all the sights. Breakfast really nice.
Stayed in March 2024
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Reviewed: March 4, 2024
Jackie
United Kingdom12 Reviews8.0“Lovely warm friendly hotel in stunning location with beautiful church just next door”- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 2 nights
One of the windows in our bedroom had slight gap but as the heating was excellent and lovely thick curtains, it didn’t trouble us. In fact it was handy for keeping drinks cool. Might bother some guests but we were fine with it.
The room was lovely warm and cosy and really good space to move about. The bathroom had everything we needed and was well set up with toiletries and very clean. I didn’t need to ask for anything it was all there including free bottle of water. The wardrobe has seen better days and the door was hanging off centre, but that was a very minor detail. The bed was huge and lots of comfortable pillows which is really important to me. The location is just stunning and the hotel has such a lovely outlook and as it snowed it set off perfectly. We really enjoyed our stay and would certainly recommend and we will return for a future stay.
Stayed in March 2024
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Reviewed: February 29, 2024
Richard
United Kingdom1 review8.0“Would visit again on basis of all round experience.”- • Leisure trip
- • Group
- • Standard Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Staircases a bit confusing with different levels and turns. A bit up and down.
Good range of food available, especially berry fruits at breakfast. Friendly staff. Clean and well maintained.
Stayed in February 2024
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Reviewed: February 28, 2024
Melvyn
United Kingdom23 Reviews7 helpful votes9.0“As good as always”- • Business trip
- • Group
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
No issue
Been staying at The Abbey for 43 years All good which is why we keep returning
Stayed in February 2024
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