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Church Square, Shepperton, TW17 9JZ, United Kingdom
10 April 2016
눉Unfortunately as soon as I walked into my room I was hit by a very strong smell of smoke! I opened the window - to find loads of cigarettes butts below. Even after having the window open for hours, when I went to bed I was very upset to find that even the sheets smelled strongly of smoke! The room was also far too hot so I turned the thermostat right down on the heater - after a few hours it was clear that this did not work. So around 2am I had to call reception! A member of staff was quick to come up - but also did not understand why it would not turn down - so in the end turned it off completely - so in the morning I was freezing. Pretty much worse of all was the noise! You can hear everything - from the bar/restaurant, people watching their tv, people talking in their room, the floor boards creaking as it is such an old building, but what I was so shocked about was how loud and inconsiderate the housekeeping were even though I had ''Do not disturb'' on my room. They were hoovering outside my room, playing music, shouting to each other, making loud phone calls etc. So I had to ring reception again to complain as I was trying to sleep. The noise quietened for a short while but then returned to the same level. My room was also very unclean - with drawers full of crumbs, urine drips on outside of toilet, old pills under the bed! Awful experience and left early!
눇Staff were friendly and very welcoming. Helped with my bags, I was about an hour early before check-in time - but I was allowed to go to my room almost immediately. The hotel is set in a peaceful location with a short walk to the river and about a 10 min walk to station and town.
10 April 2016
눉Parking is a little tight during the week. There is a paid car park up the road though.
눇Staff are excellent. Very friendly and helpful.
10 April 2016
눉Could find no fault for cost of accommodation.
눇The staff were extremely helpful. Nothing was too much trouble.
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