91 High Street, Guildford, GU1 3DP, United Kingdom
#5 of 9 hotels in Guildford
Guests' ChoiceBased on 1124 hotel reviews
8.0Cleanliness
8.4
Comfort
8.4
Location
9.5
Facilities
7.9
Staff
9.1
Value for money
8.1
Free WiFi
7.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 18 April 2024
Peter
United KingdomLack of parking
Spotlessly clean, big rooms.
Stayed in March 2024
Reviewed: 15 April 2024
Fiona
United KingdomSlightly shabby and dated
Ideal location on High Street Restaurant adjoining hotel
Stayed in April 2024
Reviewed: 15 April 2024
Catharine
United KingdomPlumbing needs some attention, appreciate it is an old building. Higher to reach areas would benefit from a clean.
Central location. Friendly receptionist. Overall we had a good stay.
Stayed in April 2024
Reviewed: 14 April 2024
Pınar
TurkeyThe furniture of the room could have been better.
Great location, just on the main street of Guildford.
Stayed in February 2024
Reviewed: 6 April 2024
Maria
United KingdomThe room was rather dusty and to me the sheets weren't changed on the bed. The bath was also not cleaned properly. I requested clean sheets which management were happy to change.
Very good location. Lovely comfortable bed and good hot water. Also walking distance to train station. Overall a pleasant stay.
Stayed in April 2024
Reviewed: 31 March 2024
Belinda
South AfricaNo lift and there were a lot of stairs to carry your suitcase up and down.
Great location to the train station and situated in the High Street.
Stayed in March 2024
Reviewed: 27 March 2024
Christopher
United KingdomOnly minor thing was the trek to find the room but that is understandable given the age and layout of the building
The age and decor of the building meant that it didn’t feel like the usual chain hotel whilst still offering the same facilities. Very large room and en-suite, with bath and shower, and well equipped with all the usual things you would expect for a comfortable stay. Good Wi-Fi, comfy bed, excellent location and very friendly, helpful staff.
Stayed in March 2024
Reviewed: 27 March 2024
Avtar
United Kingdomlovely room however the different level of floor in the room was a bit getting used to. The noise from the front of the building - was not aware of the children stalls at 8am
lovely room and amenities Great location very clean and tidy
Stayed in March 2024
Reviewed: 13 March 2024
Brigitta
HungaryLittle bit dated bathroom.
Location.
Stayed in March 2024
Reviewed: 9 March 2024
Tonje
NorwayGreat location.
Stayed in February 2024
Reviewed: 8 March 2024
Suzanne
AustraliaNo extractor in the bathroom so fogged up quickly. Tv not working, Lovely big bath but sadly not useable.
Great location, lovely restaurant, Pleasent staff, beautiful period building,
Stayed in February 2024
Reviewed: 7 March 2024
Waddell
United KingdomIt was quite noisy because the radiators in our room were making a high pitched noise. I did speak with reception the morning after and they turned them down for us but 1 of them was still making that noise the next night. There is quite a bit of outside noise too.
The room was huge and we loved the four poster bed - it felt fancy! The bed was really comfortable too. The hotel was very central as well and the staff were lovely and helpful.
Stayed in March 2024
Reviewed: 3 March 2024
Michel
FranceNOTHING
VERY GOOD
Stayed in December 2023
Reviewed: 22 February 2024
Turner
United KingdomStyle of the hotel and rooms
Stayed in February 2024
Reviewed: 28 January 2024
Helen
United KingdomVery noisy from nightclub. Room overlooked by other property, very close, so no privacy.
Large comfy room, clean. Staff great.
Stayed in January 2024
Reviewed: 22 January 2024
Brian
United KingdomSee above
Good sized room/lounge, a little tired, no bar or breakfast, noisy radiator disturbed a decent sleep.
Stayed in January 2024
Reviewed: 22 January 2024
Amanda
United KingdomShower pressure is an issue, the pillows on the bed weren't great and the Wi-Fi kept dropping out, no dining facilities on site but there is a chain restaurant attached, definitely not a major issue as there are plenty of lovely places on the high street, none of the above would stop me from booking again.
Room was very spacious, mattress was comfy, excellent location a short walk firm the train station & all the shops, bars & restaurants. loved the feel of the hotel steeped in history and the staff were all lovely
Stayed in January 2024
Reviewed: 14 January 2024
Raif
United Arab EmiratesThe Hotel is outdated and need a complete refurbishment to compliment it with its excellent location
Location and Friendly Staff at the Reception
Stayed in January 2024
Reviewed: 30 December 2023
Rod
United KingdomCentrally located
Stayed in December 2023
Reviewed: 29 December 2023
Anthony
IrelandStaff were impersonal and room, although large, was tired, and bathroom needed to be upgraded.
Location, location, location
Stayed in December 2023
Reviewed: 29 December 2023
Paul
United KingdomThe rooms we had were fantastic
Stayed in December 2023
Reviewed: 24 December 2023
Steve
United KingdomThis is a room only hotel.. no bar, no restaurant... However, it is in the middle of Guildford with lots of cafes bars and restaurants nearby
Friendly greeting, lovely spacious room, fantastic location, very clean.
Stayed in December 2023
Reviewed: 21 December 2023
Julie
United KingdomLittle run down, small things needed addressing, safe didn’t work, wardrobe light didn’t work, hot tap didn’t work, hair in sink!
Good location, good price, nice atmosphere.
Stayed in December 2023
Reviewed: 10 December 2023
Caroline
United KingdomBathroom facilities could have been better . No shower cap, shower initially cold, no towel rail so towels wet the next morning.
Spacious, good facilities
Stayed in December 2023
Nuweiba, Egypt
Yamanouchi, Japan
Philipsburg, Sint Maarten
Lons, France
Zaporozhye, Ukraine
Porthcawl, UK
Split, Croatia
Estosadok, Russia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content