71 High Street, Esher, KT10 9RQ, United Kingdom
#3 of 6 hotels in Esher
Guests' ChoiceBased on 455 hotel reviews
8.6Cleanliness
9.1
Comfort
9.2
Location
9.1
Facilities
8.9
Staff
9.1
Value for money
8.5
Free WiFi
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 15 April 2024
Elena
SwitzerlandLoved the atmosphere in the pub and the rooms upstairs. Everything was very clean, beds were comfortable and everyone was very kind. Great breakfast!! Even if the rooms were on the Main Street, the double windows didn’t let any noise through and we slept wonderfully. LOVED the brownies !!
Stayed in April 2024
Reviewed: 11 April 2024
Chris
United KingdomCar park was a little difficult to get into.
Great location for a getaway. The hotel has all you would need; the rooms are a good size and clean. The staff are all friendly, too. I did not try the breakfast, but had an evening meal from the bar. I had the burger which was very good. Good selection of beers, too.
Stayed in January 2024
Reviewed: 9 April 2024
Deborah
AustraliaComfortable bed, coffee (pod) machine in room. Character Pub!
Stayed in April 2024
Reviewed: 8 April 2024
Beth
AustraliaEveryone was lovely and the rooms were quaint and comfy. The homemade brownies each day were delicious!
Stayed in April 2024
Reviewed: 7 April 2024
Lisa
United KingdomNothing
Lovely, charming place with amazing food! Lovely Staff! Always happy to help.
Stayed in January 2024
Reviewed: 6 April 2024
Michaela
United KingdomRoom was comfy lighting could be better, one bedside lamp not working and unable to get bathroom mirror light to work. Room dark due to keeping blinds down as view wasn't so good at the back of property not a problem for us as we just using room for sleeping.
Great location in high Street, off road secure parking and super friendly staff. Room was clean and nice touches with coffee machine and chocolate brownies! Staff were very friendly and helpful first time we stayed here and will do again.when visiting friends nearby.
Stayed in April 2024
Reviewed: 5 April 2024
Lorraine
United KingdomBreakfast was brilliant - Mikey the chef will make it exactly as you like. Ollie makes a cracking fresh coffee. Bar staff are lovely and helpful - Ben kept us ‘hydrated’!
Stayed in April 2024
Reviewed: 22 March 2024
David
United KingdomNothing
Location was awesome, a short walk to Sandown Park, great atmosphere in the venue on both nights, staff were brilliant throughout
Stayed in March 2024
Reviewed: 12 March 2024
Martin
United KingdomWe had lunch which was nice but we had expected something more exceptional
Comfortable bedroom, helpful and friendly staff. Nice ambiance in the pub
Stayed in March 2024
Reviewed: 12 March 2024
Neil
SpainThere were no negatives.
The rooms are excellent. Nice decor & the bed & pillows are so comfortable! Also the best English breakfast available anywhere!
Stayed in March 2024
Reviewed: 10 March 2024
Lisa
United KingdomNothing
Fantastic place frequently visit when racing manager and staff really work hard . Excellent food and drink .
Stayed in March 2024
Reviewed: 6 March 2024
Lyndsay
GibraltarLighting in bedroom not good
Ate dinner at the pub once and lunch once
Stayed in February 2024
Reviewed: 16 February 2024
Henning
United KingdomThe lights been very dim for the whole room. It doesn't really make a huge difference to the stay as we adjusted to it
Room was pure luxury. It felt like a expensive country house room Lovely little touches. A mini bar and snacks obviously to buy. And a extra was the spacemask. Used them and ordered them
Stayed in January 2024
Reviewed: 14 February 2024
Heath
United KingdomLighting in bedroom too dim . Could read or put make up on easily
Loved all the extra touches like a mini bar and snacks available in the room. Loved that there was a supply of extra tea bags and hot chocolate etc on the landing if you run out. Fresh milk in the fridge. Breakfast and food in the pub was fantastic. Location on high street but not affected by noise overnight and close for a nice stroll around the shops. Lighting was my only frustration.. too dark in bedroom but not a complaint just a niggle
Stayed in February 2024
Reviewed: 7 February 2024
Louise
United KingdomCreaky floor that woke me up every time someone walked past the room
Lovely room with nice amenities
Stayed in February 2024
Reviewed: 23 January 2024
Diana
United KingdomCosy room, informal efficient staff, quick and easy check-in
Stayed in January 2024
Reviewed: 23 January 2024
Philip
United KingdomGood value good food good staff.
Stayed in January 2024
Reviewed: 6 January 2024
Claire
United KingdomNot being told that there was a £40 deposit added to the cost of the room in case you ran off with minibar items. This should be on the website it was only when I gave my credit card details on check in that I asked why there was this additional cost. this should be flagged up in advance NB we didn't use the minibar but maybe they have had bad experiences with customers in the paste The lighting was very dim so you couldn't read, Light on the table didn't work and on the next day the standard lamp also didn't work - did report to staff so if you stay in room 1 hope has been addressed
Comfort of the bed Size of the bedroom Size of the bathroom although a bit faded around the edges of the floor in terms of cleanliness The young staff were extremely good and enthusiastic
Stayed in January 2024
Reviewed: 6 January 2024
Kent
United Kingdomthe beds were a tad too small(single)..
the rooms were great the breakfast 11/10, superb staff
Stayed in January 2024
Reviewed: 31 December 2023
Rafael
United KingdomThe wash basin was blocked.
This is our many times we visit the Bear Hotel in Esher. The service is excellent and I will come back with my family.
Stayed in December 2023
Reviewed: 9 December 2023
Maxine
United KingdomNeeded a bit of work as few holes in the plaster
Quirky, great location amazing staff
Stayed in December 2023
Reviewed: 1 December 2023
Wilson
United KingdomProbably room straight out side junction with traffic lights on it,and room freezing cold when we first arrived. other than that everything else was fine.
Secured car parking, central location, good food ,friendly staff.
Stayed in November 2023
Reviewed: 21 November 2023
Lucy
United KingdomA few parking spaces in their car park but there’s a coded barrier so until you’ve checked in and got the code can you park in there.
Comfortable and clean room. Good sized and modern en suite. Very good value for £80 a night.
Stayed in November 2023
Reviewed: 14 November 2023
Peaster66
United KingdomThe fact that the hotel and bar didn’t take cash! The hotel is close to the racetrack and when you wanted to spend your cash winnings you weren’t able to.
Room was large and very well,presented. Breakfast was amazing. Staff were lovely.
Stayed in November 2023
Bangkok, Thailand
Son Bou, Spain
Denizli, Turkey
Kep, Cambodia
Il-Gżira, Malta
Overijse, Belgium
Sarandë, Albania
Jiufen, Taiwan
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content