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21 The Groves, Chester, Cheshire, Chester, CH1 1SD, United Kingdom
15 August 2016
눉Upon arrival for check-in, I was left waiting at the desk for 20 minutes without being served. I had to ask a waitress to send somebody over to check me in. Staff were not particularly friendly. When in the room, it was overwhelmingly hot. It was a warm day and the sun had been allowed to directly stream in causing uncomfortable conditions. A fan was provided and there was a small window, however, air conditioning would benefit these rooms. The TV did not work in the room and the room was smaller than I expected. Overall, I don't feel this accommodation is value for money; I stay regularly in Chester and feel that other properties offer a better service for a better price. If being next to the river is key for you, then this property will suit. However, if you are flexible, it really is worth looking around for a better deal.
눇The location is brilliant and the rooms were decorated to a nice standard. The rooms were very clean and were nicely themed. A good choice on offer with regards to the breakfast. A reasonable check-out time of 11am.
14 August 2016
눉The room had no air conditioning and there was no wifi at all. There was no fridge in the room, no refreshments. The restaurant at the hotel was terrible, the table was sticky and the restaurant smelt bad. Our white wine was served warm and the food was very poor, not fresh and the chips were chewy and cold.
눇The staff were friendly and genuine. The proximity to the river and gorgeous city of Chester.
14 August 2016
눉Having to hand the key back.
눇Absolutely beautiful find. Such a stunning hotel everything was perfect from the lovely friendly staff to the tasty breakfast. I loved having my breakfast with the beautiful view overlooking the river. What a find. Will definitely be returning.
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