Saxmundham, IP17, United Kingdom
#35 of 35 hotels in Saxmundham
Guests' ChoiceBased on 3 hotel reviews
7.0Cleanliness
7.5
Comfort
7.5
Location
9.2
Facilities
8.3
Staff
7.5
Value for money
7.5
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Showing 1 - 3
Reviewed: January 15, 2024
Amanda
United KingdomWorst stay in my life, ever, in terms of hygiene. The cottages has a rodent problem and even though they knew about this (because they put various traps out), they did not alert us to this issue before out stay, they did not make the effort of checking the traps before our stay, the owner failed to respond and rect appropriately when we alerted him to our suspicious of dead & trapped mice in the kitchen due to a very bad smell and the fact that we found a dead mice on the kitchen tiles, furthermore the owner left it a whole day without contacting us to say what he would do and left us to deal with it (which meant going through all the cupboards ourselves with a torch to try and find dead mice - we found 2 more very badly decomposing mice), did not flinch when we texted him this and still did not get someone to come look into the issue (i.e. come see if there are more dead mice & clean our their droppings. Throughout our whole stay, which was over Christmas, and which was ruined, from 22 Dec to 26 Dec there was not once someone in the property who came to look into the rodent issue (only the old man property owner who once came to look at the wet room shower which was severely blocked) - he even made it sound like he might not look into it seeing as we had dealt with it ourselves. The fact they left us to sort this over Christmas time is unforgivable, their response to the issue was beyond poor, their response and acknowledgement to how dangerous and unhygienic the issue is was also beyond poor. Getting our refund back (which they offered) has taken weeks and loads of time and effort chasing after Booking.com, the owners and Cottages.com.
Nicely decorated cottage.
Stayed in December 2023
Reviewed: June 3, 2022
Mrschellem
United Kingdomnothing
it was in a perfect location for all the coastal towns and villages. it was like home from home everything you could ask for and great walks for our puppy.
Stayed in June 2022
Reviewed: February 12, 2024
Tatton
United KingdomThere are no comments available for this review
Stayed in February 2024
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