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Rydon Ln, Exeter, EX2 7HL, United Kingdom
9 July 2016
눉Bath room needs updating bath and sink were looking well worn giving impression of being dirty. Tile grout also needs attention as it looks aged. We were put in what I assume was a family room with a door separating us from complete strangers next door who you could her when talking.
9 July 2016
눉Painting was going on in hallway
눇Very comfortable and location .
7 July 2016
눉The Room - need more than 2/3 sentences! Recently refurbished by someone lacking in ability to provide NECESSARY equipment i.e. DRAWERS. Room looks pretty, Shower great, NO MAT or RAILS for safety, bed enormous with thick duvet so could not achieve a suitable temperature either too Hot or too Cold. We were staying for several days so might have NEEDED somewhere to dry wet clothes possibly on Hanging Rails there, but already occupied by dry clothing and suitcases etc -so no space, also room to store extra clothes and Medicines, shaver, phone chargers etc. NOT ONE DRAWER IN THE ROOM. A Manager said there was a drawer in ever room under the Desk area Showed us room 38, for disabled, had just that, one 2 ins deep drawer, no where for spare clothing etc. an essential for disabled travelers, Room 214 nothing. Ceiling in 214 has 3 patches, when questioned about those said they could not plaster over because of Asbestos under patches. This after thousands spent on re-fit. Should sue Architects for being ripped off! Might be OK for backpackers living out of rucksack but of no use to normal people who need drawers for clothing, kids clothes etc. to be comfortable. The Hotel is in an area of Exeter which we know well and where we have stayed many times WE WILL NOT BE STAYING THERE AGAIN after this re-fit. It is completely uncomfortable for anyone staying more than one night! A pity, but if you do not provide equipment that is needed (but might get in the way of an architects pretty picture) then you will not get repeat business or couples/families to stay with you - unless it is on a one night stand - or like us, caught out by previous happy experiences at this Hotel! My wife says I am harsh but we go away and hope to make ourselves comfortable in our holiday accommodation, knowing where our things are to hand. Not a chance in this place - having to unpack and re-pack all your luggage to find a handkerchief. Utterly ridiculous, an event not to be repeated.
눇The Staff were friendly and helpful. Cleaners were doing an excellent job. The room was always clean and Tea/Coffee, milk and biscuits always replaced. They work as a team and you have excellent staff there. Difficult to pick out anyone since they worked as a team helping each other.
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