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180 Banbury Road, Oxford, OX2 7BT, United Kingdom
23 September 2016
눉I did not like the absolutely appalling staff member (reception) I had to deal with on arrival. I had to wait for 15 minutes for somebody to come. When she arrived (with a drink in hand) we had a long discussion about the parking situation. Main reason I booked the hotel was free parking (no reservation needed is stated on the website) and the good location. However, the parking lot was full (due to me being late according to the lady-I arrived at 2:30p.m., check-in time is from 2 p.m.). After a while she admitted the parking lot was full due to a staff party taking place. Her first proposal was to send me to a public car park (I should've payed for it of course). The second proposal of her was for me to wait in the car till the party was over and some of the staff left (I couldn't as I had an appointment in the afternoon). When I asked if one of the staff members could maybe move their car she said no, because they weren't on duty. I asked her if she thought it was ok that me as a guest should pay extra for parking because of a staff party she just told me I wasn't a guest yet as I hadn't checked in and paid yet. She also advised me thrice to look for a different hotel even though I had a reservation. She also seemed pretty unattentive and confused but didn't answer my question when I asked her if she was drunk. Again, I have never experienced such an appaling behaviour of staff before. Unfortunately the manager was on holiday so I couldn't talk to anybody else about it. She told me she was the only one on duty that day.
눇Good location, nice interior, cleanliness.
21 September 2016
눉The lady of reception gave quite short, curt answers but then I realised it was a cultural difference. She gave practical advise I was grateful for.
눇Brekkie was plentiful with lots of choice. Bus stops into city centre right outside.
23 September 2016
눉The lift didn't work and we had to haul our cases up flights of stairs. The bedroom was minute, hardly room for a case. This small space made the stay quite uncomfortable. The plug in the washbasin was jammed open and unable to be closed(we wanted to do some hand washing)A staff member promised to have it fixed by 2nd night, but this did not happen.
눇Very good breakfast, with excellent variety and quality of food. Bathroom modern and quite spacious.
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