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Sea Front, Torquay, TQ2 6NT, United Kingdom
4 January 2016
3 January 2016
눉The staff in the bar and restaurant were the worst ive ever experienced in the way of 1) not understanding English therefore not sorting concerns 2) lots of staff in the bar and morning breakfast but none wanting to serve..!!! When tried to get food, was told the restaurant was full, this was not mentioned when booked in, was told we couldnt eat in bar area, so was told to go and order and eat in room!!!!... The manager eventually said we could order a takeaway and eat in hotel...appalling!!!... I stay in many hotels and take business clients weekly and I can honestly say I would not recommend the Grand hotel until there was a shake up on the staff. Other residents were complaining during our stay also with the same concerns. We waited 25 mins for toast at breakfast, nobody came and offered tea/coffee, we asked 4 times and they went into the kitchen and came out several times with nothing, we eventually walked out and ate breakfast elsewhere.
눇The inviting reception area and clean room
3 January 2016
눉Not super clean. One towel was dirty. Couldn't find do not disturb sign. No robes or slipper but could be because standard room
눇Location and views
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