7 Bridge Street, Otley, LS21 1BQ, United Kingdom
#2 of 8 hotels in Otley
Guests' ChoiceBased on 572 hotel reviews
8.3Cleanliness
9.0
Comfort
9.0
Location
9.3
Facilities
8.5
Staff
9.3
Value for money
8.5
Free WiFi
7.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 13, 2024
Richard
United KingdomNo glass in the bedroom so I used a mug instead. I know they both hold water but I would have preferred a glass!
Breakfast was fine, and the offer of more coffee was very welcome.
Stayed in April 2024
Reviewed: April 10, 2024
Steve
CanadaThe check in was rather confused that said we were well served in that arriving early we were allowed to use the room Thank you
Breakfast was good
Stayed in April 2024
Reviewed: April 10, 2024
Derek
United KingdomIf we are asked to be picky, then the shower was a bit small
Excellent breakfast
Stayed in April 2024
Reviewed: April 6, 2024
Darren
United KingdomPoor TV reception. Despite being only guest for the evening, I couldn't be allocated to another room.
Everything was as I expected as I have stayed here before, but not in the room allocated on this occasion.
Stayed in April 2024
Reviewed: April 4, 2024
Mark
United KingdomA bit pricey for the standard of room
Location was excellent and staff nice and friendly
Stayed in March 2024
Reviewed: March 24, 2024
Elspeth1000
United KingdomGreat place to stay! The room was clean, comfortable and quiet, and the staff were lovely.
Stayed in March 2024
Reviewed: March 10, 2024
Lisa
United KingdomThe breakfast was a let down! They had no vegetarian sausages, avacado or black pudding on both the mornings myself and my two sons attended breakfast, despite these items being advertised on the menu. Long wait for breakfasts to arrive and when they did arrive the food was lukewarm and the toast was cold and hard. My scrambled eggs were burnt as there were lots of black patches throughout the egg which tasted burnt so i could not eat them. The waitress was pleasant and friendly, but breakfasts disappointing!
Great location. Good size clean room. Slept well, comfy beds. Staff all pleasant and friendly.
Stayed in March 2024
Reviewed: March 8, 2024
John
United KingdomWhilst room was comfortable and clean ,staff need a long brush to reach the ceiling to knock a few dust/ cobwebs down. Didn't bother me but a hotel inspector might reduct a point or so for this if there was an inspection.Decor a bit faded but perfectly fine.
Comfortable room ,comfortable bed, Central location.staff helpful. Ideal base. Everything you probably expect for a reasonable price. I would recommend this place and wouldn't hesitate to use again.
Stayed in March 2024
Reviewed: March 6, 2024
Alan
United KingdomMirror and light to put on makeup
Great place to stay
Stayed in March 2024
Reviewed: February 24, 2024
Julie
United KingdomBreakfast just average
Location, friendly staff. Clean and comfortable. Enjoyed our stay there .
Stayed in February 2024
Reviewed: February 22, 2024
Jonny
United KingdomBreakfast was too early for us as we had a late night.
It was nice, clean, central location.
Stayed in February 2024
Reviewed: February 11, 2024
Julie
United KingdomNo milk in the room, damp towels, cobwebs on the ceiling, not enough t-bags, found hot chocolate in a drawer outside the room, had to ask for cereal selection at breakfast, a bit haphazard.
Great location, very roomy, lovely and warm and very comfy bed. Able to park easy.
Stayed in February 2024
Reviewed: January 21, 2024
Rachael
United KingdomThe bathroom floor was dirty
The bed was very comfy
Stayed in January 2024
Reviewed: January 13, 2024
Roger
United KingdomAs above. No cooked lunch available.
Breakfast fine. Big drawback, which I should have have asked about before booking, was that the bedrooms are on the second floor with no lift.
Stayed in January 2024
Reviewed: January 1, 2024
Sharon
United KingdomDid not have oat milk.
Central location, good room, full cooked breakfast, parking, reasonable price, helpful staff.
Stayed in December 2023
Reviewed: January 1, 2024
Anne
United KingdomCold shower room- heating not working & reported to staff
Good location- comfortable. Staff excellent
Stayed in December 2023
Reviewed: December 30, 2023
Debbie
United KingdomThe breakfast room was quite chilly in the morning.
Breakfast should have been 8am - 9am, it was delayed by half an hour. The cooked breakfast was good overall.
Stayed in December 2023
Reviewed: December 11, 2023
James
United KingdomBreakfast seemed rather unorganised. Would be helpful to have cereals, yoghurts, juice sitting out....perhaps a toaster with preserves too. All these things were on menu but had to be asked for. As we were waiting for breakfast we asked about some toast....it comes with ur breakfast was the response! It ticked the boxes for what we required as it was a 1 night stay in the area
Value and location
Stayed in December 2023
Reviewed: December 11, 2023
Kurt
United KingdomIt was all ok
Breakfast was ok, just needed to be hotter
Stayed in December 2023
Reviewed: December 8, 2023
Colin
United KingdomThe Weather!
Amelia and Tom looked after us just like home. The room was spacious, warm and comfortable bed. The bathroom and shower were excellent. Although they did not do food they recommended the Fish Shop on the corner and the Jewel of India nearly next door.. The location was central 5 mins from bus station and 5 mins from a lovely river Wharfe walk.
Stayed in December 2023
Reviewed: December 3, 2023
Lynn
United KingdomNo staff, food or drinks in bar on day of arrival from 4pm due to shortage of staff. This was such a shame for 4 weary travellers. No hotel information guide to say what to do in case there was a problem.
Room very clean and warm. En-suite well stocked with toiletries and soap. A good size too. Breakfast a real treat. Staff in the morning of breakfast very professional. Location central and lovely for us.
Stayed in November 2023
Reviewed: December 3, 2023
Sonia
United KingdomRooms were on 2nd floor & no lift. Great rooms but family members were not spritely. Lovely staff helped with luggage
Central, clean, friendly staff & lovely breakfast
Stayed in December 2023
Reviewed: November 26, 2023
Matthew
United KingdomRooms suffer from bad damp Breakfast not cooked very well
Nice pub, hotel and area. Great staff
Stayed in November 2023
Reviewed: November 21, 2023
Colin
United KingdomRoom a bit too warm. (Should have turned the radiator off). Shower grouting needs tidying up.
Good location in the town. Very friendly and helpful staff. Good beer and breakfast. Nice bedroom, well equipped with, kettle, hairdryer and iron.
Stayed in November 2023
Alton, UK
Pori, Finland
San Sebastián, Spain
Brandenburg an der Havel, Germany
Rome, Italy
Blairgowrie, Australia
Rome, Italy
Evanton, UK
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content