Choose your preferred language. We speak English (UK) and 42 other languages.
Most often used by people in the United Kingdom
Coldra Woods, Newport, NP18 1HQ, United Kingdom
14 February 2016
14 February 2016
눉The room was freezing and I had to request additional heating. The room service food was incredibly poor so didn't eat much Although reception staff were friendly, there was no offer of help eh with luggage despite 2 members of staff standing around
눇The room was elegant and comfortable, good seating, very clean and the bed plus bedding was just fabulous. The bathroom and toiletries were lovely.
12 February 2016
눉Bathroom not entirely clean. Poor service at the grill restaurant in the lodge- forgot one of our starters, no offer of fresh drinks, I had to go to the bar mid meal to get drinks, was told they'd be brought over, waited half an hour but had to ask again and waited a further 20 mins, by which point we were ready to leave. Drinks very expensive and overpriced- £12.50 for a small cocktail! Some staff moody and unfriendly, including mini bus drivers. Clumsy waiter who spilled boiling hot coffee all over my partner at breakfast- not what you expect for a 5* resort. 30 mins before checkout time we were asked to leave our room by staff. No help with our bags at any time, even though our room was miles away from reception. I feel as though guests are treated unequally- if you look like you have a lot of money you're given 1st class treatment but if you don't then you're not treated as nicely- you can never tell what money guests have from looking at them, it's usually the ones who don't look like millionaires are the ones who have the most money so treat them all the same if you're wanting us to spend money!
눇Relaxing setting, brilliant food.
We've negotiated with thousands of hotels to get the very best deals. We call them Secret Deals and they only last for a limited time.
You can get these deals for free by subscribing to our newsletters. You can even choose your favourite destinations to receive personalised deals.
Get started now by entering your email address. We'll instantly send you a link to our Deal Finder!
Don't worry – your email address is safe with us. We'll never share your private information and you can unsubscribe at any time.