31 Great Cumberland Place, Westminster Borough, London, W1H 7TA, United Kingdom
#890 of 1,008 hotels in London
Guests' ChoiceBased on 1660 hotel reviews
6.3Cleanliness
6.8
Comfort
7.0
Location
8.8
Facilities
6.4
Staff
8.0
Value for money
6.1
Free WiFi
7.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 20, 2024
Camilla
NorwayIt’s was too low temperature in the room
The location is great for shopping and dining
Stayed in April 2024
Reviewed: March 4, 2024
Almotassem
KuwaitThe rooms were too small thought i booked the grand room.
Staff , location and of course the bedit
Stayed in February 2024
Reviewed: February 18, 2024
Andrew
United KingdomWasn’t five star as advertised. Room very small, bed very small and decor past best
Location
Stayed in February 2024
Reviewed: February 11, 2024
Aftab
United Arab EmiratesThe rooms are small. Beds need to be comfortable. The air condition was not working properly. Check-in time and check out time is not good. Check-in time needs to be 12.00, and the checkout time needs to be the same.
The location is very good. very close to 5 minutes walk to Oxford Street. Staff is very good. Break fast is good.
Stayed in February 2024
Reviewed: February 1, 2024
Dr
KuwaitBad services - old building - small rooms - no real lobby
Location
Stayed in January 2024
Reviewed: January 24, 2024
Sam
United KingdomWater pressure was amazing 👏
Stayed in January 2024
Reviewed: January 23, 2024
Loonat
South Africai expected a bigger room
the rooms were very small
Stayed in January 2024
Reviewed: January 21, 2024
Helen
United KingdomQuiet and friendly
Good location
Stayed in January 2024
Reviewed: January 10, 2024
Sara
Saudi ArabiaVery tight corridors, regular interior not impressive
perfect staff, friendly and helpful
Stayed in December 2023
Reviewed: January 4, 2024
Carol
United KingdomProperty ok but not the room on close inspection Tv connections glitching all channels 1 bottle spring water only Needs TLC(room) Head bored vinyl scratched both sides of bed Phone charger, not charging Needs dusting above panel on shelves Main side lights, unable to turn off when in bed Toilet tile on floor moved and cracked Shaving light, not bright enough I lovely touch of scales, but they didn’t work and upon inspection, one battery when it needed two Sink unit disrepair Shower handle no front no indications Tile bathroom grout, needs a scrub
Location brilliant Entrance inviting Accessible Comfortable bed Lovely staff
Stayed in December 2023
Reviewed: January 3, 2024
Sophie
United KingdomDirty bathroom. Very tiny rooms that are dated and cramped. Very thin walls. Didn’t seem like a 5* hotel at all!
Great location. Stored bags before check in. Nice Elemis products.
Stayed in December 2023
Reviewed: December 26, 2023
Lucie
Czech RepublicSingle bed room without window,
Great location - close to metro, good breakfast
Stayed in December 2023
Reviewed: December 11, 2023
Richard
United KingdomAll good.
Great hotel in a good location.
Stayed in October 2023
Reviewed: December 9, 2023
Michael
United KingdomOne side of the bed mattress was poor, as though the springs in the mattress had gone. Light fittings were not secure to the wall.
Location
Stayed in December 2023
Reviewed: December 8, 2023
Nirali
United KingdomThe toilet kept flushing by itself, the shower was difficult to use kept spraying harsh water on us like a jet. Lighting is poor and not a good enough big mirror
The location, the bed was comfy!
Stayed in December 2023
Reviewed: November 19, 2023
Eman
United KingdomThe sizes of the beds are for compact small size people, tall people will suffer sleeping. Some of the rooms are tooooo small where 2 people can’t stand in the same time. And this is not stated when booking the rooms
Location is great
Stayed in November 2023
Reviewed: November 14, 2023
Isidoros
GreeceInitially we have booked a single rooom 15m2 which was terrible in the basement of the hotel without window, bad smell and much noise because at the upper level the breakfast area waa served. So we had to wake 5 Am because of noise. We had therefore to upgrade the rooms paying extra money for the next 2 nights from single to double rooms which were perfect with all facilities avialable. We do notr understand why the hotel is taking the risk its reputation offering such kind single rooms which are abnsolutely overcharged when at the same time the double rooms are so good. I am not sure who is going to pay so much money for one night for such a single room in the basement.
Stayed in November 2023
Reviewed: November 10, 2023
Abdulaziz
KuwaitThe rooms are so tiny and not clean
The property was so close to everything
Stayed in October 2023
Reviewed: November 4, 2023
Mohammad
KuwaitNeed soundproof, you can hear everything from next room
Location Value of money
Stayed in October 2023
Reviewed: October 12, 2023
Nick
AustraliaThe breakfast was not very nice. The food had been sitting in the warmers for too long. The dining area was very dated, Also some of the features in the room were also very dated and it was small.
Good location in london for where we need to be and the staff well lovely.
Stayed in October 2023
Reviewed: October 9, 2023
Jim
United Arab EmiratesIt was advertised as a club room with club lounge access and afternoon snacks and drinks. These were not available at the property and had not been available for around 4 months due to renovation. The needs to be updated on the website!
Friendly staff, good breakfast, comfortable bed, decent shower
Stayed in October 2023
Reviewed: September 24, 2023
Mark
United KingdomNo windows and I could hear the room next door through an adjoining door that wasn’t sound proofed.
Easy to find and located
Stayed in September 2023
Reviewed: September 20, 2023
Khadejah
Kuwaitthey don't clean the bathroom well until i ask them to do so
bathroom and A/C was good
Stayed in July 2023
Reviewed: September 17, 2023
Shaikha
BahrainHad no breakfast...Great location
Stayed in September 2023
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