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  5. Reviews of Leonardo Hotel Cardiff - Formerly Jurys Inn

Reviews of Leonardo Hotel Cardiff - Formerly Jurys Inn This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1 Park Place, Cardiff, CF10 3UD, United Kingdom

#20 of 46 hotels in Cardiff

Guests' Choice

Review Score

Based on 2244 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.9

  • Location

    9.5

  • Facilities

    8.4

  • Staff

    9.1

  • Value for money

    8.2

  • Free WiFi

    8.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 18, 2024

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very central

    Stayed in February 2024

  • Reviewed: March 18, 2024

    9.0
    Amazing stay, staff excellent, bed excellent but pillows were like concrete
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The pillows

    Almost everything

    Stayed in March 2024

  • Reviewed: March 18, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing to dislike

    Lovely stay, the lady on reception, Keira, was so friendly and helpful, sorted a lovely corner room for us.

    Stayed in February 2024

  • Reviewed: March 18, 2024

    9.0
    A great hotel for a weekend stay and perfectly situated for the city centre.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There wasn’t anything I didn’t like.

    Very clean and welcoming. Smelled great!

    Stayed in March 2024

  • Reviewed: March 18, 2024

    9.0
    Will definitely stay here again.
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    As the hotel was in the centre of the city, it was very noisy through the night with passers by.

    The overall experience was fantastic, our room was basic but lovely & clean. We really liked the complimentary snacks that were in the room. The breakfast spread was laid out beautifully, a large selection of food available. The hotel carpark was very convenient, we didn't have to move the car all weekend! We will definitely be staying here again.

    Stayed in March 2024

  • Reviewed: March 17, 2024

    8.0
    Expensive, very average
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    See above

    Asked for our rooms to be close together-we were placed on separate floors. For the price we paid that was poor. Customer service on arrival was poor also, little to no welcome or interaction. The room was not the cleanest and in need of decoration. However David in reception on departure was amazing 10/10-thank you to him

    Stayed in March 2024

  • Reviewed: March 17, 2024

    9.0
    Lovely Hotel In A Great Location.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    Lovely hotel in a great location close to shops, restaurants, entertainment, Principality stadium and Castle all within easy walking distance. We were very pleased with our room having booked a standard double it was much larger than expected. The bed was very comfortable and the room was clean and well equipped . All the staff were friendly, welcoming and helpful. It was great to be able to park our car at the hotels car park for the duration of our stay. Would definitely recommend the Leonardo Cardiff and we look forward to staying here again.

    Stayed in March 2024

  • Reviewed: March 17, 2024

    8.0
    Overall, pleasant
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 3 nights

    The noise from the air con / heating unit outside the bedroom window. It was quite noisy

    The room was good with a nice shower in the bathroom

    Stayed in March 2024

  • Reviewed: March 16, 2024

    8.0
    Excellent hotel for visiting Cardiff very central - all staff friendly especially David at front desk
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Great central location

    Stayed in March 2024

  • Reviewed: March 14, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    20 pounds a night to park.

    Excellent location in the centre of Cardiff. Comfortable room, good breakfast and friendly staff.

    Stayed in March 2024

  • Reviewed: March 13, 2024

    8.0
    I would recommend and will use again on my next work trip to Cardiff
    • Business trip
    • Solo traveler
    • Superior King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Bathroom needs updating. Asked for an iron but didn’t get one

    Convenient location and has parking. Room was spacious and comfortable.

    Stayed in March 2024

  • Reviewed: March 13, 2024

    8.0
    it was a lovely time.
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night

    the cleanliness of the desk on our rooms

    the room was lovely, the location was wonderful and the breakfast buffet was delicious.

    Stayed in February 2024

  • Reviewed: March 12, 2024

    9.0
    A really good experience, thank you
    • Business trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The heating system is a little noisy

    Both are very good

    Stayed in March 2024

  • Reviewed: March 12, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    One thing I would advise is to get the guttering cleaned out . The night we stayed room201 , room was lovely, bed comfy, all good . But the dripping from the guttering outside kept us awake most of the night . Drip , drip. Just a suggestion . But on the whole very good .

    Couldn’t fault it. 9/10

    Stayed in March 2024

  • Reviewed: March 10, 2024

    8.0
    We only booked for one night, wish we’d have booked for two
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Location, perfect

    Stayed in February 2024

  • Reviewed: March 10, 2024

    7.0
    Good value for nice hotel in good location.
    • Leisure trip
    • Travelers with friends
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Noise from returning guests in corridor could be heard easily.

    Fantastic location, room was spacious and comfortable with everything we needed. Very comfortable bed. Communication from hotel when booking excellent, answered queries promptly.

    Stayed in March 2024

  • Reviewed: March 9, 2024

    8.0
    Great location. Friendly staff
    • Business trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Plug not working in bath so had to have a shower. View out onto pipework and car park not the best. Rooms a little tired

    Location and staff very friendly, couldnt do enough for you

    Stayed in March 2024

  • Reviewed: March 7, 2024

    9.0
    Great hotel in central Cardiff
    • Leisure trip
    • Travelers with friends
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Great location, very friendly staff, very clean and good sized rooms. Breakfast was great as well. Nice and quiet as well.

    Stayed in March 2024

  • Reviewed: March 4, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Allocated the breakfasts to the wrong rooms and it was a bit of a struggle to convince them it was their mistake. Quite loud in the evening, but more to do with other patrons than the hotel

    Clean, central location, friendly staff

    Stayed in March 2024

  • Reviewed: March 4, 2024

    9.0
    Spacious, friendly hotel in the middle of Cardiff
    • Leisure trip
    • Travelers with friends
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing.

    Great central location and friendly staff. The rooms are very spacious and very clean. The breakfast was also very good.

    Stayed in March 2024

  • Reviewed: March 3, 2024

    9.0
    Brilliant hotel, perfect for a weekend getaway. Highly recommend!
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing, one of the best hotel stays I’ve had.

    Perfect location, friendly & helpful staff & the room was fantastic. Will certainly stay here again on my next visit to Cardiff.

    Stayed in March 2024

  • Reviewed: March 3, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Room was upgraded on check in. Facilities were great and the room was very comfortable with a Huge super king bed. Staff were very helpful. Shame the other guests were not very thoughtful and were very noisy.

    Stayed in February 2024

  • Reviewed: March 2, 2024

    8.0
    Still a great value-for-money hotel, also after name change from Jury's Inn to Leonardo
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights

    Somehow, the key cards sometimes stop working, even without having been in contact with mobile phone etc. Otherwise everything great.

    Location very nice, in the center, walking distance from station Room comfortable and clean Breakfast nice and generous Staff super friendly and helpful

    Stayed in February 2024

  • Reviewed: March 2, 2024

    8.0
    Very enjoyable
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Lighting in room was a little too dim

    Room was very clean, breakfast was very good & staff all polite helpful & friendly

    Stayed in March 2024

Showing 1 - 25

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