Choose your preferred language. We speak English (UK) and 42 other languages.
Most often used by people in the United Kingdom
The Broadway, Sandown, Isle of Wight, Sandown, PO36 9BB, United Kingdom
5 June 2016
2 June 2016
눉Not many staff. Morning we met the receptionist Samantha who allowed us to check in early at 12:30 although our two telephone calls were not returned which resulted in us not being able to claim a 25% rebate on our ferry charges. We had booked a family room for four. We were in IOW for charity cycling which my son participated. We had informed about 15:30 of the hot water not being available in the basin or for bath. Samantha looked into the problem but did not find it necessary to inform us about the status until 2130hrs until we asked bcz my son wanted to take a shower after a tiring day. She knew it could not be fixed was there an alternate suggested?..no. By end of the day we were all knackered and the night staff who seemed to be all alone offered us keys to another room which was located in the other wing of the bldgwhich would mean walking through all guests sitting in the lobby listening to Live Music. And we had to give back the other room keys by 23:00hrs. We were not offered another room as the night staff mentioned the hotel is full. I put down the offer as hot was is a basic amenity and also I was not taking responsibility of another room. As thus family room was clean but most furniture were broken apart from the bed. Was blessed for that. Morning the breakfast was limited could not ask for more or second serving. £85/-for the night not having hot shower was steep. I reported the same to Samantha next morning, she said she wanted to offer us another room but though I would not like to split with my kids so did not ask or offer us. I would have moved bcz I paid for comfort else I would have done the charity event and left the city the same day. I told Samantha that I stayed for the night but would be nice if she compensated as we did not get hot water and were denied a decent shower after a tiring day outdoors bearing the brunt of the weather. I was not asking for refund bcz I used the room and had decent breakfast.
1 June 2016
눉after we went out for dinner in the evening we got back around 9.45 and the bar was closed. only ever seemed to be the same assistant manager and no other staff on duty. Hotel very tired needs refurbishment. Didn't think £70.00 was value for money for one night stay.
눇bed was comfy
Get started now by entering your email address. We'll instantly send you a link to our Deal Finder!