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Smite Lane, Smite, Worcester, WR3 8SY, United Kingdom
19 May 2016
17 May 2016
눉Booking muddled. We had cancelled one double room and kept two twin rooms but hotel said we had cancelled twin room. (We had written confirmation of alteration from Booking. Com.) Housekeeper and receptionist managed to sort it out but annoying issue to deal with on arrival. Ordered coffee on arrival - cold, and then took too long to replace. Decor very dark and cold at times, even on a sunny day. Breakfast seriously understaffed. Breakfast order was wrong and one of our group didn't receive their breakfast at all! Had to reorder! Food then ok but whole experience not condusive to a relaxed morning! One toaster with slots for two slices for whole restaurant!! Had to wait in line to toast bread. Staff did their best - but systems seemed poor.
눇Staff tried their best
19 May 2016
눉Would have prefered a separate shower. In fact the handle that turned the shower on and off came off in my hand. As this was a weekend visit there was no one to do the repair so had to be extra careful. Also the hand towel holder was coming off the wall!
눇The staff were really friendly and did their best to be helpful. The location was peaceful even with a wedding going on.
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