Rooms are tired and breakfast was cold. No hot water for tea, no side plates for toast. We had breakfast at 9.30 and they finish at 10 so obviously didn't want to cater for the late rises lol. Was good value just ashame about breakfast.

Great location, fantastic band on. Clean rooms and good linen.

Stayed in April 2024

great welcome Maria was sensitive, considerate, efficient, hardworking

Stayed in April 2024

The shower

Location was very important to us and the Pier Inn is in a prime position

Stayed in April 2024

Lovely staff , excellent location , breakfast excellent. Views were amazing x

Stayed in April 2024

Could have had fish for breakfast.

Breakfast and evening meals all good and good beer on tap. Room and facilities when as expected. A good old proper pub in a good location.

Stayed in April 2024

Room was comfortable but needs an update, along with the bathroom.

Location and breakfast were great.

Stayed in April 2024

Bathroom extractor, shaver socket and light over sink not working.

Good value for money. Staff helpful.

Stayed in April 2024

Rusty bedside lamp, cracked sink, patched up holes in bathroom door, stair carpet dirty

Good location, nice view and good breakfast

Stayed in April 2024

Some reviews criticised the bathroom. Mine was a little dated/basic but it had everything I needed, it was clean and everything worked so I was happy. What I would say though that to get into my room (9 I think), I had to go through two doors. The internal light between the two doors seemed to be a proximity light that was triggered on the staircase or landing. Fine when you are returning to your room, but if you are leaving it in the evening, you will find yourself trying to lock your door in the dark until you go through the second door.

Great location within walking distance of all the highlights of central Whitby. WiFi worked really well. I received a warm welcome from the person who checked me in and I found all the staff friendly and helpful. The room was clean, comfortable and had plenty of refreshments. When you arrive you can park outside for 15 minutes to unload and you are given a car parking permit for on street parking on the hill behind the hotel. This parking permit was a real bonus! My top tip about this place - when you check in, you are given a key code for the back door. Although I only stayed for two nights, it was part of a longer trip so I had a large heavy bag plus some camera gear. I knew that whilst I would manage to get it up the stairs, it would be a bit of a struggle for me. This is an old building with a staircase that is narrow and has a turn in it. Very characterful but…. However, two buildings along (towards the bridge) is an alley called The Cragg. Once you have your key code, use this alley with heavy luggage. You still have some steps but they are wider and in two sets of four. Once in the hotel, you are now on the first floor and have cut out the first internal staircase. Obviously, you need to have obtained your room key first.

Stayed in April 2024

Neither the shower or the bathroom light worked, we were offered other accommodation which had obviously been lived in and not cleaned, so not impressed with that.

Lovely clean room with great views across the harbour . The staff were very friendly and helpful.

Stayed in April 2024

Noise from another guest above singing all night.

Good location clean tidy staff nice.

Stayed in April 2024

Location great and food fresh and delicious

Stayed in April 2024

Mattress on bed wasn’t up to much too springy

Breakfast was lovely

Stayed in April 2024

Could do with a good tidy up. The living room radiator had a thick layer of dust behind it. Property is In need of painting. Bedrooms & bathroom were clean. Kitchen bench’s were sticky, need a good clean.

Location.

Stayed in March 2024

I book a double room with a double bed, we got a room with 2 singles

The location was good

Stayed in March 2024

N/A

The Location of the Accommodation

Stayed in March 2024

Bed was extremely uncomfortable first night when we lifted the mattress the following morning the slats were all over the place with very large gaps. Better once we had evened them out.

Breakfast was good.

Stayed in March 2024

The bathroom was tired

The staff were all so helpful and welcoming and everything was clean

Stayed in March 2024

Great location, parking permit offered, good value, lovely staff, breakfast good variety

Stayed in January 2024

Bed was a hard. Could have been told about parking on site. Paid for parking then told we could have had a pass.

Room was as expected. All you need for a short stay. Breakfast was good. Staff pleasant. Location was great.

Stayed in March 2024

Good location. Nice breakfasts.

Stayed in March 2024

Shower needed replacing, very shabby. A bit disorganised at breakfast but breakfast itself was very good.

Lovely room, great location.

Stayed in March 2024

The electrics wouldn't pass healt and saftey. extension lead to kettle and tv drapped across the wall with no support or protection.

Breakfast was excellent. A little slow the first morning but a different cook apparently. A nice view from the room though i think in summer it would be restricted and noisy as there is a public balcony 6" from the window which would make the room like a goldfish bowl.

Stayed in March 2024

The room needs some t.l.c. especially the bedroom door which was had screws missing from the handle,also the inside of bathroom door.

The room was okay the beds were comfortable and linen and towels were clean.The toiletries were a nice touch and tea and coffee facilities were great.The staff were friendly and helpful,the breakfast was tasty and a good choice offered.Parking pass was very good and a good bonus.

Stayed in March 2024