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  5. Reviews of Mercure Bournemouth Queens Hotel and Spa

Reviews of Mercure Bournemouth Queens Hotel and Spa 4 stars

Meyrick Road, Bournemouth, BH1 3DL, United Kingdom

Review score

Based on 2566 hotel reviews

6.9

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.7

  • Location

    8.5

  • Facilities

    7.1

  • Staff

    8.1

  • Value for money

    7.0

  • Free WiFi

    7.7

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Showing 1 – 25

  • Reviewed: 21 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 2 nights
    • Submitted via mobile

    Restaurant was too expensive for what we got. We ordered two burgers which came without any sides for £17 each ( only burger) . And the fries were just frozen ones from the bag which cost £4 I don't think worth the money. I think I was unhappy as I was expected for that price to be freshly made. I don't mind to pay for the food if it's quality but I just felt for what it was it was expensive. Left £70 for 2 burgers 2 sides and a glass of wine + tip.

    Really nice room and facilities. Every staff member was very helpful and kind

    Stayed in March 2024

  • Reviewed: 9 March 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    Needs a good refit!! Looks very old and grubby in places,

    Breakfast was good,

    Stayed in March 2024

  • Reviewed: 27 February 2024

    7.0
    Good birthday weekend away
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    . We were unable to get robes . Some of the towels we got at the pool were unclean

    . Pool, sauna, jacuzzi area was lovely . Bar had good drinks and was chill vibes

    Stayed in February 2024

  • Reviewed: 26 February 2024

    7.0
    Amusing
    • Leisure trip
    • Family with young children
    • Classic Cosy Double Room
    • Stayed 4 nights

    Meal times and availability ambiguous. Staff not knowledgeable about hotel specifics.

    Staff were friendly and helpful. Spa facilities were clean and enjoyable.

    Stayed in December 2023

  • Reviewed: 22 February 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    The pool could have been cleaned up a bit had alot of used towels and rubbish everywhere and the jacuzzi had alot of sand on the bottom which needed cleaning out. The balcony which we upgraded too, had only one chair and a tiny table with an ashtray. I don't smoke, and there was two of us staying would have been nice to sit out on the balcony together with a proper table, a few plants would have looked nice too. Wasn't the high end look of a hotel and spa, such a shame.

    The food at the restaurant was outstanding highly recommended for anyone who stays there.

    Stayed in February 2024

  • Reviewed: 20 February 2024

    7.0
    Frustrating!
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Room wasn’t as ordered, tired decor, no one to serve coffee or drinks, no wine in the evening, no flexibility of staff, rude staff who refused to serve despite being under time constraints due to a show. Refusal to serve in restaurant bar despite being empty, noisy while show was taking place. One helpful and lovely bar tender who went above and beyond and did all the work while everyone else did NOTHING!

    Pool was very nice until unruly kids arrived.

    Stayed in November 2023

  • Reviewed: 19 February 2024

    8.0
    Great food. Nice decor. Helpful staff. Clean room.
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Parking was a bit tight.

    Good location well kept comfortable bed.

    Stayed in February 2024

  • Reviewed: 19 February 2024

    6.0
    Pretty good - but wanted great!
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 1 night

    Breakfast was pretty good, not excellent, but pretty good. Room needs a bit of love and an update for the price we paid.

    Some really lovely decor in the hotel. Our room, a junior suite was a bit 'meh' ..... but pretty good. Not worth the money tbh. A little bit overpriced for what we got. But it's nice overall. The dining room and bars are really lovely. It was just the room was a bit sparse, with some very tired furnishings. Badly needed some rugs or carpet. The pool is nice, we pretty much had that to ourselves and the jacuzzi is great! Was just a quick overnight stay.

    Stayed in February 2024

  • Reviewed: 19 February 2024

    8.0
    Close to beachfront, Nice hotel in a good location
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    £10 to park at the property, maybe should be complimentary parking

    Good Sized room, bed was comfy

    Stayed in February 2024

  • Reviewed: 18 February 2024

    7.0
    Lovely hotel in a great location with a fabulous spa. It was just let down a bit by housekeeping.
    • Leisure trip
    • People with friends
    • Classic Cosy Double Room
    • Stayed 2 nights
    • Submitted via mobile

    We had no towels in our room and when we went to get some were told the delivery was late, there were piles of them in the pool area. No bath mat so the floor was slippery. There were also some plastic clips on the floor, so it hadn’t been swept properly. My brother had paid for 2 bottles of Prosecco to be in the rooms on arrival as a surprise for us. Nothing! If he hadn’t asked if we liked our surprise then we would never have got them. The hotel did give us a couple of free drinks each as an apology but it was a shame as the hotel was lovely.

    Great location, a few minutes walk to the sea in one direction and shops, bars and restaurants in the other. The spa was fantastic. Everyone could use the pool and sauna but if you had a treatment you had access to a relaxation room too, which was wonderful. Very good breakfast included.

    Stayed in February 2024

  • Reviewed: 17 February 2024

    7.0
    Adequate. Will use again.
    • Business trip
    • Solo traveller
    • Classic Cosy Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Pool and spa area dated. Changing rooms not lockable and lockers not secure. BUT for the price - what else do you expect. Shower room was tiny. Got a fine through about parking whilst I was there but to be fair hotel sorted it out - although wasn’t nice to receive it through the post.

    Room was good, place had a good look and the bar area was good. All areas nice and clean.

    Stayed in January 2024

  • Reviewed: 17 February 2024

    8.0
    Just 2 nights for an exhausted couple and it did what we wanted.
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 2 nights

    Breakfast finishing at 9.30.

    The room was fine with a comfortable bed and good drinks and bathroom facilities. The breakfast was really good but, a big criticism, to have it finishing at 9.30 really spoiled our mornings. Even another 30 minutes would have started our day in a more relaxed way. The swimming pool and jacuzzi were excellent with an ample supply of towels. We were able to walk easily into the town and to the cliff top walk. We didn't get to the lower level by the beach.

    Stayed in February 2024

  • Reviewed: 17 February 2024

    8.0
    Pet friendly , Lovely staff, clean and comfortable room but added expenses means we won’t stay there again
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 3 nights
    • Submitted via mobile

    All the hidden extras we had to pay for - maybe I’m old and didn’t read the small print properly , but breakfast& parking on site added on to our bill came as a bit of a surprise

    Nice room , beautifully clean , lovely staff .

    Stayed in February 2024

  • Reviewed: 16 February 2024

    6.0
    Decent
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights

    the room was tiny and the window looked out to a fire escape/roof, there were people walking around, we couldn't leave the window open (for fresh air in the tiny room) for fear of someone or bird coming in

    breakfast was good, restaurant and lounge decor was gorgeous. good mix of spa facilities although it could do with modernising

    Stayed in February 2024

  • Reviewed: 15 February 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Classic Cosy Double Room
    • Stayed 3 nights
    • Submitted via mobile

    N/a

    Friendly staff, facilities were lovely. Food was excellent

    Stayed in February 2024

  • Reviewed: 15 February 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    No view, not exactly sea front. Missed half the booking notes and made false promises. Had to pay extra for breakfast when booking.com said it was included.

    Spa easily useable but limited resources

    Stayed in February 2024

  • Reviewed: 12 February 2024

    8.0
    Lovely hotel, Great staff!! Fab having a pool, shame about the bathroom - would request bathroom with blind & bed wi
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    The bedroom decor was tired, I am partially disabled, so had an accessible room. The bathroom sink was tiny, with no hot water, it was a wet room but the water didn’t drain properly, so had to use our towels to stop the water leaking into the bedroom!! There was no blind to the window, which I find embarrassing. Even though the window was frosted, you can still see the silhouette of the person. The bed although comfortable came apart as there was a zip to join the mattresses. So as a disabled person, with a serious spinal issue, this was very painful.

    The location was super, lovely inside. THE STAFF WERE AMAZING!!! The swimming pool was lovely, although the jacuzzi didn’t work?

    Stayed in January 2024

  • Reviewed: 12 February 2024

    7.0
    A pleasent hotel and god location
    • Business trip
    • Solo traveller
    • Classic Cosy Double Room
    • Stayed 2 nights

    More toiletries in the rooms

    Room was good Location was good Staff were friendly

    Stayed in February 2024

  • Reviewed: 12 February 2024

    8.0
    We had a very comfortable nights stay and overall would stay again.
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    We didn’t know you couldn’t spray hair spray in the bedroom. Only in bathroom as it affected the air-con unit which then made a thing on the wall start bleeping. Was sorted out but had to make several trips down to reception and a few visits from handy guy to sort out the bleep. Lights round the bathroom mirror also didn’t work.

    The bed was really comfortable and we slept really well.

    Stayed in February 2024

  • Reviewed: 5 February 2024

    8.0
    I would definitely stay again. Overall it was great.
    • Leisure trip
    • Group
    • Superior Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    I couldn't get the temperat in the bedroom down. Every time.i altered the temp it jumped back to 18 but it felt so much hotter! Also dodgy main light in bedroom. Rang down to reception twice about it and both times someone came straight up. Would have appreciated tissues and body lotion in the room also as I thought this was the norm.

    Loved the spa. Beautiful decor and comfy beds Also staff very helpful x

    Stayed in February 2024

  • Reviewed: 4 February 2024

    8.0
    Lovely comfortable hotel
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Location and spa

    Stayed in February 2024

  • Reviewed: 4 February 2024

    8.0
    Great location for beach and town
    • Leisure trip
    • Family with young children
    • Classic Double Room
    • Stayed 1 night

    Short staffed in the bar and unfortunately the lager was off. Soon remedied though.

    Location is great. Ten minute walk to the sea front and town centre. Room was clean, staff polite and a good buffet breakfast. Plenty of spaces in the car park.

    Stayed in December 2023

  • Reviewed: 1 February 2024

    8.0
    Very friendly helpful staff and nice seaside hotel - we would return
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 2 nights

    Swimming Pool was cold, couldn't go fully in Ladies changing rooms too small No available lockers Children above suite! Herd of elephants, for 7 hours before they went to bed Body wash and shampoo were completely empty Friend booked afternoon tea and had real trouble getting through to make booking, following up to get email confirmation, when we arrived you still didn't have a record of the booking. afternoon bar service should have been ready to go - unimpressed with bar tender sniffing limes to see if they were fresh and offering lemon - not to be expected from a 4* hotel, rather a cheap local pub.

    Room was lovely - great size Breakfast was delicious Staff were very friendly made an effort for my girlfriends birthday Hotel was in good location Afternoon Tea delicious You had to cancel massage due to staff sickness but you managed it very well, very apologetic and resolution options provided.

    Stayed in January 2024

  • Reviewed: 1 February 2024

    8.0
    Just connivence
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    Radiator in bathroom not working Ver taty room only one bath towel each and not possible to dry it for the morning shower

    Location good didn’t have breakfast Only stay hear because of convenience Food very poor not worth eating now you ask Christmas dinner was so bad for 5 of us we had to just laugh Service was very poor

    Stayed in January 2024

  • Reviewed: 28 January 2024

    6.0
    Comfortable break with all the facilities I needed.
    • Leisure trip
    • Solo traveller
    • Classic Cosy Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Less attention to detail, but generally was good.

    Had everything I needed.

    Stayed in January 2024

Showing 1 – 25

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