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Reviews of The Relais Henley 4 stars

Hart Street, Henley on Thames, RG9 2AR, United Kingdom

#1 of 7 hotels in Henley on Thames

Guests' Choice

Review score

Based on 844 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.5

  • Comfort

    9.5

  • Location

    9.7

  • Facilities

    9.0

  • Staff

    9.5

  • Value for money

    8.4

  • Free WiFi

    8.9

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Showing 1 – 25

  • Reviewed: 26 March 2024

    10
    Excellent hotel. Perfect location.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing.

    Everything. We booked last minute on the day. Had a double room with ensuite and a courtyard view. Room & bathroom lovely and clean, beautifully decorated with aircon in room and heating & underfloor heating in bathroom. The location was perfect next to the river, with parking at the train station 10 minute walk away, drop off spaces outside hotel. Breakfast was delicious, excellent quality food, good choice and served until 10am with room checkout 11am so no need to rush on departure day. Hotel looks fabulous. Staff helpful & friendly.

    Stayed in March 2024

  • Reviewed: 25 March 2024

    9.0
    Beautiful hotel and surroundings and excellent room.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Unfortunately no restaurant facilities when we stayed. Parking difficult

    Beautiful bedroom, view and staff service.

    Stayed in February 2024

  • Reviewed: 20 March 2024

    9.0
    Great hotel at a reasonable price considering the location.
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night

    Great staff, we were welcomed by Patrick who was very helpful and pleasant. It seems that the hotel has been recently upgraded and we benefited from this in our room. we had a very comfortable bed with top quality bed linen and the refurbished bathroom was appreciated.

    Stayed in March 2024

  • Reviewed: 11 March 2024

    9.0
    Beautiful location and fantastic hotel.
    • Business trip
    • Solo traveller
    • Superior King Room
    • Stayed 1 night

    No complaints at all. I stay in many hotels for work and this was one of the most comfortable hotels I have stayed in for a while. Wish I could have stayed longer!

    Lovely hotel and all the staff were very helpful. I mentioned that I would love a bath (on a call about parking before I arrived) and the lady on reception ensure my room had a bath. (which was lovely).

    Stayed in February 2024

  • Reviewed: 9 March 2024

    10
    Only problem is that my partner has an electric car so no place to park and charge and we have booked for father in law
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    Lack of parking

    Location, ambience and friendliness of staff. Very comfortable bed, I was a little unhappy with first room as it had a brick wall view but was swiftly moved to a river view, thank you x

    Stayed in March 2024

  • Reviewed: 4 March 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    Lack of parking

    Great staff and super quality hotel

    Stayed in March 2024

  • Reviewed: 4 March 2024

    8.0
    No.1 hotel in Henley - excellent restaurant too, shame we only stayed one night, but will be back.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    No on-site parking, nearest car park (at the station) is 5-10 minute walk away but we were aware of this and had downloaded the relevant parking app before hand. However you can drop off right outside the front door. Not a dislike as such, but the cosy bar gets full very easily and appears to be popular with local business people. Believe there might be another lounge somewhere but we weren't shown it.

    Room was spacious and well equipped as was bathroom. The hotel was spotless throughout. The young team were all friendly and efficient. We ate in the restaurant which was excellent. Good menu choices and all the dishes (we were a group of seven) were well cooked and presented (definitely the best hotel restaurant in Henley, possibly the best overall). There was a good ambiance in both the bar and restaurant. Breakfast was good but perhaps not to the standard of the food in the evening. Though not particularly cheap, compared to other hotels in the town it offers very good value for money

    Stayed in February 2024

  • Reviewed: 29 February 2024

    9.0
    Great Staff
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The staff were all super. Because there is no parking on site(drop off is fine),I rang the hotel before arriving, and the receptionist was really helpful explaining we could park overnight in the Rugby Club for £10. When we arrived ,we left our cases and drove the half mile (10 minute walk back) The reception then advised on local pubs,rang taxis to and from our wine tasting at Chiltern Valley. We ate in the restaurant ,great food and service. Again ,lovely staff. Breakfast the next morning was magnificent. All in all ,super stay.

    Stayed in February 2024

  • Reviewed: 24 February 2024

    10
    we had a great time
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night

    no parking, but you can't do much about that.

    Patrick was fantastic,

    Stayed in January 2024

  • Reviewed: 22 February 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    I didn't read the email properly and hadn't realised there wasn't a car park. The staff were very helpful and pointed us in the direction of the train station car park which was only a few minutes walk away so it wasn't a problem

    We loved the hotel - every staff member made us feel very welcome, the room was beautiful and location perfect for a relaxing break.

    Stayed in February 2024

  • Reviewed: 18 February 2024

    10
    The best hotel in our favourite town
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    N/A

    The location is ideal, right in the heart of Henley. The building is beautifully presented and very welcoming. The staff are very attentive, upon arrival of the room there was a welcoming letter written by the hotel manager. We then went out for the evening and returned to the room where the bed had been turned down. Little touches that make a massive difference. We have stayed at the other top hotel in Henley - multiple times - and never received such top quality service as we did at the Relais. We will certainly be returning

    Stayed in February 2024

  • Reviewed: 18 February 2024

    10
    Wonderful stay. Will be back
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    Fab location. Staff were great

    Stayed in February 2024

  • Reviewed: 18 February 2024

    8.0
    Comfortable stay in beautiful location
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night

    We were disappointed with the catering staff. Both the bar staff and the breakfast staff. Also, there were pancakes on the menu and as we were there the day after shrove Tuesday would have liked these but were told there was no batter left(!) Surely a hotel of your standing would have a chef that could mix up a pancake mixture in less than 5 mins! Also, the waitress should have known that before taking our order, so we wouldn't have been disappointed. The catering staff in general were not particularly welcoming or accommodating.

    The staff on reception were particularly welcoming and accommodating and the room lovely.

    Stayed in February 2024

  • Reviewed: 15 February 2024

    10
    Delicious food, super staff, beautiful location.
    • Leisure trip
    • Group
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    So many positives about this hotel but I would recommend they find more local parking options and invest in much better pillows. Our room was beautifully decorated, super comfortable bed, but we thought our pillows were disappointing. Not up to the high standards set elsewhere in the hotel.

    Absolutely delicious food from Dominic Chapman restaurant. Beautiful historical building in the heart of a picturesque market riverside town. Tastefully decorated with a very comfortable homely feel. Loved it.

    Stayed in February 2024

  • Reviewed: 14 February 2024

    10
    It’s a really relaxing and beautiful hotel and all the staff are amazing
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Everything

    Stayed in February 2024

  • Reviewed: 13 February 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 2 nights
    • Submitted via mobile

    Everything was okay...parking was an issue

    The hotel was close to all amenities in the town

    Stayed in February 2024

  • Reviewed: 8 February 2024

    8.0
    Very pleasant
    • Leisure trip
    • Group
    • Superior King Room
    • Stayed 2 nights
    • Submitted via mobile

    Very old building, beams from 1662 ? I think 🤔 Creaky stairs, big doors, wood everywhere, good service, good food, only fault was Sat Nav couldn’t find it so took a while ! Had it been described as at end of bridge, would’ve found it easily !

    Stayed in February 2024

  • Reviewed: 5 February 2024

    10
    Enjoyable weekend
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The staff were excellent. Really comfortable hotel.

    Stayed in February 2024

  • Reviewed: 2 February 2024

    10
    Exactly what we needed, will definitely be going back
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night

    Great hotel to stay at in Henley, really nice room, great location and thoroughly enjoyed the breakfast!!!

    Stayed in January 2024

  • Reviewed: 29 January 2024

    10
    Excellent views beautiful hotel would definitely stay here again I just hope we don’t get a small room as it was
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The room was really small!

    The most amazing view of the River Thames which was unexpected and absolutely excellent

    Stayed in January 2024

  • Reviewed: 29 January 2024

    8.0
    Great hotel for weekend away
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 2 nights
    • Submitted via mobile

    Lift wasn’t working , first mornings buffet breakfast a Luke warm disaster but made up for it with freshly made breakfast Sunday overall very good hotel

    Beautiful location and independent, personal , welcoming. Individually styled rooms

    Stayed in January 2024

  • Reviewed: 19 January 2024

    9.0
    Loved it.
    • Leisure trip
    • Couple
    • Double Room - Disability Access
    • Stayed 2 nights
    • Submitted via mobile

    Not a major problem, but lack of parking.

    Location, location, location. Great staff.

    Stayed in January 2024

  • Reviewed: 18 January 2024

    9.0
    Comfortable, stylish stay with character
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Lack of parking

    Great location, beautiful building and interior, friendly helpful staff.

    Stayed in January 2024

  • Reviewed: 8 January 2024

    10
    Really nice comfortable hotel with great views of the Thames
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    We liked everything about our stay and look forward to returning some day

    Lovely staff, they really made us feel welcome and the room was very nice overlooking the Thames

    Stayed in January 2024

Showing 1 – 25

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