better evening menu.

Room comforrtable, bed could have been made up tidier, for better presentation. Breakfast was good. Evening meal only can say it was adequate, limited menu, basic food as long as you had chips.

Stayed in April 2024

No finishing touches, no flair and seemed very basic - like a Travelodge. Quite impersonal. First impression was the smell of chips frying and the man at the front entrance standing on the step without his shirt on. People were friendly, those we saw. Restaurant staff at breakfast were nice but breakfast was poor. Very basic offerings for 'continental breakfast' . Pool was full of kids jumping in and clearly used by non residents which made the sauna crowded. Sauna looked like an afterthought and the whole place seemed quite dated.

Room was ok, quiet mostly and able to open the window which was great. Comfy bed.

Stayed in April 2024

Drinks at the bar were overpriced.

Room was good, nice to have access to the pool.

Stayed in April 2024

Nothing not to like. I think the fact that there is no lift is a negative.

Very comfortable room. Groundfloor room appreciated. Would stay again.

Stayed in April 2024

Some of the interior looking tired.

Carvery Sunday lunch and breakfast

Stayed in April 2024

Bit dated, staff friendly but bar very intermittent coverage. Bar very quiet during week especially. Food stops at 8.20 pm and very average pub food.

Location great.

Stayed in April 2024

The room was hot. The whole hotel at night was boiling and there wasn't any thermostat control in the room. We tried calling the reception at 1am as it was that bad but no one picked up. We had to open the window and then could hear noise from outside. Also, the parking was an issue. There was plenty of room but no marked bays so we struggled to park upon return to the hotel owing to how the cars had self-spaced.

The pool was useful and it was quiet. Also, the check in process was easy and the staff were friendly.

Stayed in April 2024

The constant hum of the ducting outside Room 15 window and the door somewhere that kept banging open and shut last thing and first thing. Not a great sleep.

Lovely staff, great facilities, and dog friendly.

Stayed in March 2024

Television poor signal almost to none.

Staff accommodated our request for a room with a bath rather than shower. Television signal was so poor. TV is essential with kids to keep them occupied even after a being out. Swimming pool was good fun for the kids.

Stayed in March 2024

See above.

Stayed here 8-9 March. Great car parking nice friendly checking in and very nice huge room all though it was very old fashioned looking in decor but thankfully very clean. Bed was massive and extremely comfortable with lovely pillows. Bathroom nice and clean too. Then straight down to the bar for a drink….. well just don’t bother! For me it was a instant about turn and went across the road to the half moon I think it was because the bar in the hotel is appalling looking all so miserably dingy. Not a single comfy chair in sight either. I honestly couldn’t believe what I was seeing! Thought for a moment I’d walked into a 1960’s working mens club. After seeing the bar there was no way I was going to eat supper there so walked into town for food. You never know what your going to get when booking a Best Western I find. The one in Chippenham is outstanding in every respect but this one really is just very nearly okay. I would actually recommend this hotel but only for sleep comfort and nothing else.

Stayed in March 2024

The bedroom doors slam shut loudly, which is disturbing late at night and in the early hours when guests are returning late and leaving early for work. It wasn't the fault of the guests, as it is very hard to close the door without it slamming loudly.

All as expected, and a friendly receptionist upon arrival. My room was warm and there were plenty of power sockets and the shower was good.,

Stayed in January 2024

Just very tired and dated, needs a major refurbishment in all areas. Beauitful building could be so much more attractive.

Staff and breakfast although the presentation was odd, fruit in portioned plastic pots in a fridge etc.

Stayed in March 2024

Bed wasn’t comfortable!

Perfect location

Stayed in March 2024

Lack of parking

Stayed in February 2024

Despite asking for quiet room I was woken at 5.15 by staff moving/ emptying glass bottle container. No lifts Lack of safety features ie the shower was over the bath and there were no grab handles and the bath had no anti slip features, nor was a bath mat supplied

Location was convenient, old fashioned hotel with bedroom window that opened! Room was a good size.

Stayed in February 2024

Great location, decent, traditional rooms.

Stayed in January 2024

parking is becoming a problem there but like most places now. The hotel could do with a lift.

Ideal for us it was near our friends, have stayed here before so i knew what to expect.

Stayed in January 2024

N/A

Big room, very clean.

Stayed in January 2024

Xould of been cheaper lol

That's the only think let's it down booking never comes with a breakfast

Stayed in January 2024

The pool was closed which was main reason I booked the hotel so that was disappointing as could have booked an air b & b and was not told prior to me arriving...

Comfortable bed

Stayed in January 2024

Chair in bedroom needed recovering. Dining room chairs a little rickety and creaking

Pleasant room. furniture a little worse for wear. Bathroom very impressive

Stayed in January 2024

nothing really

Excellent service

Stayed in December 2023

Bath/Shower in room , shower did not switch over. Bedroom too hot during the night. Decor on tired side. Under the impression I was booking a garden room to give easy access for dog to grounds when it was in main hotel first floor.

Plenty of parking spaces. Pet friendly accomodation with grassed area for walking dogs

Stayed in December 2023

shower over bath, very high step for us oldies with no grab rails!

location, staff, facilities

Stayed in December 2023