1 Glaisnock Street , Cumnock, KA18 1BP, United Kingdom
#4 of 5 hotels in Cumnock
Guests' ChoiceBased on 709 hotel reviews
8.3Cleanliness
8.8
Comfort
8.8
Location
8.6
Facilities
8.4
Staff
9.3
Value for money
8.4
Free WiFi
7.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 22, 2024
Dave
United KingdomCouldn't fault anything.
Everything to like about my stay. Great location with parking. Excellent evening meal and breakfast. Thoroughly recommend and will not hesitate to stay again if back in the area.
Stayed in March 2024
Reviewed: April 19, 2024
Heather
United KingdomNothing really! Perhaps a little bit more options for continental breakfast, but for the price I paid I cannot complain at all. My eggs royale was lovely.
Great value for money, my hotel room was enormous with a hallway dressing room, bath tub and sofa. Staff were extremely friendly and welcoming too. Would absolutely recommend and would stay again.
Stayed in April 2024
Reviewed: April 17, 2024
Marcelle
United KingdomThe rooms were a bit dated and dark. I didn't like the privacy from the room and being able to see through to another window when in the bedroom or bathroom so felt we had to keep the blinds down. I had a really good nights sleep though and the bed was really comfortable for me. We had 3 rooms booked and the others found the noise from the pub annoying
The restaurant was really nice and cozy and all food was really tasty, Breakfast offered a great choice. The staff were all really helpful.
Stayed in April 2024
Reviewed: April 16, 2024
Sue
United KingdomValue for money Clean Good sized room Good location
Stayed in April 2024
Reviewed: April 12, 2024
Nick
United States of AmericaHeaters in our room did not work. Ask them to look at it, they never did. Carpet leading up to the rooms are very dirty and smell especially the area near the kitchen.
Location
Stayed in April 2024
Reviewed: April 7, 2024
Morag
United KingdomWas a bit noisy from people out side .However it was a Saturday night and my room was at the front so wouldn't say this was a big issue and it didn't stop me from sleeping...
Great central location. The staff were helpful and friendly . My room was perfect - very clean and a really comfortable bed. The breakfast was delicious & great service from staff
Stayed in April 2024
Reviewed: April 4, 2024
June
United KingdomLovely and clean.
Stayed in April 2024
Reviewed: March 25, 2024
Janette
United KingdomWe had to use 2nd floor only lift to 1st floor, the room was cold at night, room telephone didn't work , unable to provide rubber shower mat, shower head couldn't be angled.
The restaurant was excellent!
Stayed in March 2024
Reviewed: March 17, 2024
Sharon
United KingdomLift only to first floor, our room on second. No hand rails on bannisters or bannisters on short flights of stairs. Fire doors at top of stairs too close to first step, door almost catapulted me downstairs, which was funny but dangerous. Bathroom floor dangerous when exiting bath, put my foot out onto mat which slipped away causing me to almost do the splits across edge of Bath.
Good location for to access to our function. Great room, clean and comfortable bed. Excellent breakfast
Stayed in March 2024
Reviewed: March 17, 2024
Robert
United KingdomDirty bath. Part of handbasin tap missing Room 8 . The room was very cold when I arrived so a turned the radiators up to full heat but the room became only just warm enough. The lights in the bedroom were not bright enough to read by. The room was along way from reception being up two flights of stairs and along two additional corridors also with one or more steps
Breakfast was very good . Dining room very good
Stayed in March 2024
Reviewed: February 17, 2024
Lisa
United KingdomReally bad black mould in bathroom round the tap area. No apple juice at breakfast. Very basic breakfast.
It was handy and near by. The staff were friendly and attentive
Stayed in February 2024
Reviewed: February 17, 2024
Aisha
United KingdomLovely lovely hotel and staff, would love to come back soon. Very accommodating and staff will go above and beyond to help. Many thanks to them.
Stayed in February 2024
Reviewed: February 17, 2024
Aisha
United KingdomThis was our first time in Scotland and we did not expect the beautiful treatment we received at Royal Hotel. The staff were so lovely, understanding, helpful, kind and friendly. They honestly made our stay so amazing, did everything to accommodate for a disabled guest and made it easy. The rooms were comfortable and clean. The restaurant interior was modern, beautiful and had a peaceful energy to it. The breakfast was delicious. Thank you so much to all staff, especially Rori and Lynsey. We’ll definitely be back.
Stayed in February 2024
Reviewed: February 9, 2024
Graeme
United KingdomLate Saturday night I was woken up by noise from the venue next door. No butter & marmalade put out at breakfast. At times the tv was a bit stressful - this is only the third time I have used a modern broadband tv.
A very large modern room with huge tv and a large bathroom with a proper sized bath. Plenty of wardrobe space for hanging up clothes and somewhere to put my walking boots off the floor to dry.
Stayed in February 2024
Reviewed: February 5, 2024
Maurice
United KingdomN/A
Busy pub with a good atmosphere, plenty of sport on in the bar
Stayed in February 2024
Reviewed: January 22, 2024
Evelyn
United KingdomLimited parking and parking in the school grounds didn't seem safe/secure
Booked an overnight to allow us to visit family at Xmas. Rooms were clean and comfortable. Staff very friendly and helpful. We also had a meal in the restaurant which was lovely. A great breakfast too. Will stay here again.
Stayed in December 2023
Reviewed: January 15, 2024
James
United KingdomNil to mention
Excellent location, very spacious rooms, large family guest rooms.
Stayed in January 2024
Reviewed: December 15, 2023
Mustafa
United KingdomThis review is hidden because it doesn't meet our guidelines.
Reviewed: December 8, 2023
John
United KingdomOur room was very clan and comfortable. The bathroom was evidently equipped for disabled guests in a wheelchair, so using the wash basin required a limbo!
Very clean. Loved the decor. Very pleasant staff. Good food and drink at a reasonable price.
Stayed in December 2023
Reviewed: November 30, 2023
Ross
United KingdomNothing
Room Staff Location Bar Food
Stayed in November 2023
Reviewed: November 28, 2023
Anthony
United KingdomParking could have been lit, otherwise all fine
Convenient for traveling to Glasgow. Clean and cosy room. Good menu choice for dinner. Good value for money
Stayed in November 2023
Reviewed: November 27, 2023
Gareth
United KingdomAll good, pub underneath was a little loud but it was a Friday night, so to be expected but it all when quiet after closing.
Location close for the work trip I was on
Stayed in September 2023
Reviewed: November 27, 2023
Robert
United KingdomIf was ok
Stayed in November 2023
Reviewed: November 22, 2023
Francesca
United KingdomLocation was perfect, decor was lovely, breakfast was delicious 🤤
Stayed in November 2023
Saint Petersburg, Russia
Kyoto, Japan
Bellmead, USA
Llandudno, UK
El Chalten, Argentina
Sal Rei, Cape Verde
Leh, India
Pucón, Chile
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content