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Reviews of The Town House 4 stars

24 Loch Promenade, Douglas, IM1 2LX, United Kingdom

#8 of 21 hotels in Douglas

Guests' Choice

Review score

Based on 45 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9.3

  • Location

    9.6

  • Facilities

    9.1

  • Staff

    9.1

  • Value for money

    8.5

  • Free WiFi

    9.1

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Showing 1 – 25

  • Reviewed: 5 October 2022

    9.0
    Superb
    • Leisure trip
    • Group
    • Executive Suite
    • Stayed 2 nights
    • Submitted via mobile

    Great location and comfortable room. Nice service. Would stay again.

    Stayed in September 2022

  • Reviewed: 25 September 2022

    9.0
    Very comfortable and welcoming with an amazing view of you get a suite at the front.
    • Business trip
    • Solo traveller
    • Junior Suite
    • Stayed 2 nights
    • Submitted via mobile

    I would prefer a card to access the doors rather than having 2 codes for the front door and a third for the room.

    Fantastic room, complete with all the amenities you could ever need. Great friendly staff and an amazing sea view.

    Stayed in September 2022

  • Reviewed: 22 September 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Executive Suite
    • Stayed 5 nights
    • Submitted via mobile

    Lift was old, rickety and very slow. Could do with a mirror in the living room area of the suite and a chair in the bedroom. The lack of space on the far side of the bed made it very difficult to get in that side. Also lighting in bedroom, ceiling light, was a little dull.

    Staff were all lovely, suite was clean and spacious with a great view, breakfast items provided in the room allowed nice lazy mornings, and mini bar prices were low.

    Stayed in September 2022

  • Reviewed: 4 September 2022

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Two-Bedroom Apartment
    • Stayed 14 nights
    • Submitted via mobile

    Nothing

    Everything

    Stayed in August 2022

  • Reviewed: 27 August 2022

    10
    Excellent Apartment-Hotel Right on the Prom
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    Beautiful apartment very conveniently located for local amenities and attractions and right on the prom. Nice decor and big rooms.

    Stayed in July 2022

  • Reviewed: 26 August 2022

    10
    Fabulous week on Isle of Man
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 7 nights
    • Submitted via mobile

    The apartment ( both of them) and the friendly and helpful staff.We were very late arriving( 10.30pm) due to weather and a member of staff had stayed on to make sure we checked in ok even though we had originally opted for a remote checkin.We were very happy with our apartment even though it was dark we had a great sea view.The next morning we were extremely lucky and was offered a complimentary upgraded suite which was fabulous.(The Constable suite) had a magnificent sweeping view of the whole promenade.It is the best view we have ever had from an apartment we have stayed in.

    Stayed in August 2022

  • Reviewed: 18 July 2022

    10
    Brilliant location and great facilities
    • Leisure trip
    • Group
    • One-Bedroom Apartment
    • Stayed 2 nights

    I couldn't find anywhere in my emails or information given to me on arrival when the check-out time was - maybe I missed it...or maybe there wasn't one?!

    The hotel far exceeded our expectations, the photos do not do it justice. The check-in was super easy and quick and using key codes for the doors is far better than using key cards!

    Stayed in July 2022

  • Reviewed: 30 June 2022

    10
    would recommend, great place, great location
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 2 nights
    • Submitted via mobile

    spacious, very clean apartment

    Stayed in June 2022

  • Reviewed: 27 June 2022

    9.0
    Excellent location, cleanliness and rooms are large apartment style, much nicer than standard hotels
    • Business trip
    • Solo traveller
    • Executive Suite
    • Stayed 2 nights

    No staff on site but codes provided to enter doors, but sent through in advance so entry was no issue

    Always prefer to stay in an apartment style rather than small hotel room. This is my 3rd or 4th visit and it's always been excellent. Great rooms, always perfectly clean and little welcome sweet treats and milk/breakfast cereals. Very good

    Stayed in June 2022

  • Reviewed: 24 June 2022

    10
    Enjoyable stay
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 4 nights
    • Submitted via mobile

    Great location. Very polite and helpful staff. Comfortable beds. Had everything required for a 4 day stay. Would definitely stay there in the future.

    Stayed in June 2022

  • Reviewed: 23 June 2022

    8.0
    We enjoyed our stay andthe location of the Town House excellent for using the Islands pub
    • Leisure trip
    • Couple
    • Executive Suite
    • Stayed 5 nights

    The shower was not very powerful The towel rail and the heating wasn’t on .

    Location Quality of the decor and furniture

    Stayed in June 2022

  • Reviewed: 29 May 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Executive Suite
    • Stayed 4 nights
    • Submitted via mobile

    We just got the feeling its not really used for people there for leisure purposes. Its definatley set up for those staying and working on the island . Being so close to town the noise levels are high.

    The Town house was a really lovely place kept impeccably clean.

    Stayed in May 2022

  • Reviewed: 25 November 2021

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Executive Suite
    • Stayed 2 nights
    • Submitted via mobile

    No instructions as to how to use the coffee maker!

    Very comfortable beautifully decorated and fitted out. In keeping with the age of the property.Location with views from window Wonderful

    Stayed in October 2021

  • Reviewed: 1 November 2021

    10
    This apartment was perfect for my stay. I was clearing out the family house and it was wonderful to
    • Leisure trip
    • Solo traveller
    • Executive Suite
    • Stayed 4 nights
    • Submitted via mobile

    The only problem I had was the coffee maker. I would suggest leaving some instructions as I found it impossible to use as it overflowed.

    Breakfast was fine, location very good. I loved the comfort and decor of the apartment and the view overlooking the sea was fantastic.

    Stayed in November 2021

  • Reviewed: 25 September 2021

    9.0
    Great location on the seafront
    • Leisure trip
    • Solo traveller
    • Apartment with Sea View
    • Stayed 5 nights
    • Submitted via mobile

    there wasn’t much space between the bed and the walls

    i was on unit 2 (1 bedroom seaview apartment) which was well equipped with good security and in an excellent location

    Stayed in September 2021

  • Reviewed: 20 September 2021

    8.0
    Did the job
    • Leisure trip
    • Couple
    • Executive Suite
    • Stayed 2 nights

    toilet next to kitchen

    no keys

    Stayed in September 2021

  • Reviewed: 17 September 2021

    9.0
    Enjoyed our stay. would visit again.
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 4 nights

    The Coast restaurant was awful . The service on the second day was poor.

    Stayed in September 2021

  • Reviewed: 14 September 2021

    10
    We will return
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 7 nights

    ????????

    We had been ungraded - lovely surprise - and had a one bedroom apartment with separate bedroom, sitting / dining room, kitchen and bathroom. We had booked, essentially, a "bed sit". It really enhanced our stay as I have been ill and sleep a lot. It enabled my husband to have somewhere else to sit and read. Location was perfect, overlooking the sea and very central. Staff were friendly and helpful. It is a really relaxing and comfortable place to stay

    Stayed in September 2021

  • Reviewed: 13 September 2021

    9.0
    Really interesting and surreal place - England in the 70s without the down sides. Plenty to see!
    • Leisure trip
    • Couple
    • Apartment - Ground Floor
    • Stayed 10 nights

    Everything was fine!

    Independence! No cleaning to do or cooking, although all the facilities were available. Central location and parking was good once we had figured it out. Ask reception for a parking disc.

    Stayed in September 2021

  • Reviewed: 10 September 2021

    10
    Degas Suite
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 4 nights
    • Submitted via mobile

    Ideally situated on the Promenade, very clean and comfortable with a king sized bed. It was lovely to have a lounge and well equipped kitchen and we appreciated the welcome pack of a wholemeal loaf, butter pats and milk. The daily cake and biscuit pack was great but we were trying to limit our calories so stayed strong! The oven function on the microwave was a good alternative to having a proper oven. We didn’t use the dishwasher but it was available with dishwasher tablets provided.

    Stayed in September 2021

  • Reviewed: 6 September 2021

    10
    A well-designed, well-decorated, well-located hotel apartment with great facilities.
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 3 nights

    We wished we had an oven in the kitchen too but it wasn't big deal at all. The microwave oven resolved the issue.

    The rooms were beautifully decorated in style. The whole hotel and the apartment were very clean. We were expecting a room with no sea view but we were offered a room with a sea view from both lounge and bedroom. The kitchen items were clean, in good condition and working. The furniture was clean and tidy. The keyless system was very convenient. It was quite calm and peaceful. The location is very close to the sea and town centre and only 5 minutes from the sea terminal. The washroom facilities were also very good. The sea view was great.

    Stayed in August 2021

  • Reviewed: 26 August 2021

    10
    Exceptional
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 5 nights
    • Submitted via mobile

    Maybe outside your control, but recycling was limited to glassware only. Would like to have recycled the cardboard and paper as well, as a minimum.

    Everything! Superb location, free parking, very helpful (nothing was too much trouble) and friendly staff, comfortable bed, well provisioned kitchen and generous welcome pack on arrival. The suite was elegantly decorated. Plenty of storage space.

    Stayed in August 2021

  • Reviewed: 25 August 2021

    10
    Love this place - highly recommend
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    We have nothing to complain about.

    We loved this place, prime location, everything in the apartment is very good quality. It exceeded our expectations.

    Stayed in August 2021

  • Reviewed: 17 July 2021

    8.0
    We enjoyed visiting the island and catching up with family
    • Leisure trip
    • Family with young children
    • One Bedroom Apartment with Sea View
    • Stayed 14 nights

    The shower in suite 6 was very poor. Knowing that the water pressure is very low in the top suite I do not understand why in an otherwise excellent bathroom a power shower has not been installed.It would have made all the difference.

    Very good to be able to greet the sea each morning.

    Stayed in July 2021

Showing 1 – 25

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