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Southwell Park, Portland, DT5 2NA, United Kingdom
14 August 2016
눉You had to pay 2.50GBP to get Wifi in your bedroom and maybe the breakfast menu can be improved even though it is continental breakfast.
눇I stayed in a Deluxe room facing the parking lot. It has a King-sized bed and a single bed. The room was beautiful with a huge TV, clean bathroom and it was comfortable. It felt luxurious, I loved it! The location was perfect: away from the city. I went there during the Perseid meteor shower and the roof terrace was perfect for that. It is also close to the bus stop if you don't want to drive. Make sure to take a walk to the lighthouses as well, it's just a short walk from the hotel.
14 August 2016
눉Staff not very friendly
눇Big rooms, very clean
14 August 2016
눉First thing very dirty teaspoon ... Not a good start at all having driven for 5 hours and wanted cup of tea. Hard bed, zip and link not a king size as I know one to be. No biscuit with tea facilities considering price of room. No tissues in room, considering so much in bathtoom such as shampoo, cond,body lotion, but...No SOAP to wash hands ... That's really bad, thought it was missed but once room cleaned still no soap, basics!! Very little information on check in. Escalator out of service after 10pm no warning and I needed lift! Choose hotel because of it, Nothing on booking to say you had to be dressed smart to use restaurant ... no trainers which spoilt our plans to have an anniversary meal over looking Portland. Real dissapointment, especially as staff wore flip flops and trainers. Also large dog in restaurant which we didn't mind but odd they would not allow trainers or jeans!! Even though they were very expensive and stylish!! A pallett outside back entrance for at least 2 dayss and rammed full bin. Lots of nice things but really need to pay attention to details and pay attention to guests needs. Booking dot com. gave impression of free wifi but its only in certain public parts and then not great. A visitor to the hotel gets the same use of wifi as a paying guest... That's way unfair in these times and cost of room😬 Staff need to know whats on offer to guests, I asked what the club lounge was on check in but they didnt know what i was talking about... Hummm Dusty room, skirting etc Lovely pieces of art etc but need to get to grip with basics that people expect when you pay over £400 for 3 nights. Aldo it said breakfast included but not clear its actually a continental breakfast...ran out of croissants and couldnt say when they be replenished. I have booked with booking dot com loads of times but think there was a little bit of not telling all on this one!!
눇Sea view Bathroom nice but could have been cleaner Tv Beautiful entrance area with lovely bowl of flowers Fantastic views from restaurant at breakfast time. Second day 11th Aug had lovely pleasant staff in dining area .. They were all under pressure each morning but some handled it better than others.
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