Choose your preferred language. We speak English (UK) and 42 other languages.
Most often used by people in the United Kingdom
Aldwych, Westminster Borough, London, WC2B 4DD, United Kingdom
15 August 2016
눉Breakfast was a lost cause. We had to wait in a queue the first morning for 20 or so mins. The second morning we waited about the same. The queue didn't move at all so we walked away. Not enough staff at peak times!!!
눇The hotel is in a very good spot for the West End.
13 August 2016
눉The room had slight areas of mould within our bath and cupboards, and the air conditioning was non operational at all during our stay. the robes had what seemed to be food stains over the back of them so we felt slightly off put and moved them to bottom of cupboard. We were not told we were required to pay a £50 deposit upon our arrival until the last minute of the check in even though they possessed my card details from my booking and we were not told it would take up to 5 days for this to be refunded back to my account after being told 5 minutes earlier it would be returned immediately. The staff upon entry seemed welcoming and professional but a young lady had an appalling attitude towards her breakfast shift being extremely moody when offering us tea and coffee tutting as she walked away. taking 20 minutes to bring this too us nearly brought us too walking out and complaining too the reception. We also overheard the supervisor telling the young girl to smile and seeing staff with their mobile phones hanging out of their pockets and checking them behind the curtain seemed unprofessional when seen by guests they continued to look. A room attendant appeared early and as both my partner and I were showering and getting ready she proceeded to walk in after we said no thank you. Are they not aware of when we check out?! We felt these errors we found were poor from a hotel of this calibre and a gesture should be offered to guests who've had an experience like this. I felt the need to not complain in front of my other half as it was for her birthday. I hope management take notice of these errors make the amendments for future guests who choose the whaldorf for a good experience.
눇Breakfast was a good setup with plenty to choose although hot buffet was luke warm with limited options. Location of room was easily accessible to and from lobby. A complimentary drink was given due to it being my girlfriends birthday suprise also.
14 August 2016
눉Double bed was a small double, even though I did know this at time of booking, it did mean a disturbed night sleep, this was the only thing that let the hotel down!
눇For the location, facilities and price this is by far the best hotel in the area! Staff all friendly and the breakfast was AMAZING! Will be using this hotel again!
We've negotiated with thousands of hotels to get the very best deals. We call them Secret Deals and they only last for a limited time.
You can get these deals for free by subscribing to our newsletters. You can even choose your favourite destinations to receive personalised deals.
Get started now by entering your email address. We'll instantly send you a link to our Deal Finder!
Don't worry – your email address is safe with us. We'll never share your private information and you can unsubscribe at any time.