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Upgang lane, Whitby, YO21 3JJ, United Kingdom
September 14, 2015
눉There was no hot water on arrival so we couldn't shower or wash before going out for a meal. We told the hotel staff and one guy said he will come upstairs to look at it in half an hour. He didn't arrive so on our way out we approached the reception staff again to be assured it would be fixed on our return from our meal. (For what use that is) at 1am we came back and still no hot water. In the morning still no hot water and complaining to the manager was a waste of time. He offered £10 off our next booking?! I doubt we will book again due to poor service and attitude.
눇The views of Whitby bay and overlooking the sea. Also the double bed was really comfortable and polite welcoming staff at the reception.
September 12, 2015
눉Had problem with having no hot water but this was eventually resolved
September 13, 2015
눇Hosts very friendly and helpful
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