Castle Street, Cardiff, CF10 1SZ, United Kingdom
#36 of 47 hotels in Cardiff
Guests' ChoiceBased on 5096 hotel reviews
7.6Cleanliness
8.0
Comfort
8.1
Location
9.4
Facilities
7.6
Staff
8.8
Value for money
7.6
Free WiFi
7.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 22, 2024
Fam
United KingdomThe building is looking a bit aged! Images look better than the room.
The hospitality is great!
Stayed in April 2024
Reviewed: April 21, 2024
Nicola
United KingdomBathroom was very dated and couldn’t keep windows open in room
Fantastic, friendly service. More than happy to help and with a big smile
Stayed in April 2024
Reviewed: April 21, 2024
Waters
United KingdomPillows were hard.
Breakfast was good, also our evening meals, staff were very, very friendly and extremely helpful.
Stayed in April 2024
Reviewed: April 20, 2024
Jackie
United KingdomLocation . The room was clean
Stayed in April 2024
Reviewed: April 19, 2024
Susan
United KingdomFriendly,comfortable & clean.
Stayed in April 2024
Reviewed: April 18, 2024
Margaret
United KingdomNothing to dislike
Staff were pleasant and professional. Room was comfortable breakfast was good. Really enjoyed the stay
Stayed in April 2024
Reviewed: April 17, 2024
Susan
United KingdomBedroom window wedged shut with cardboard inner tube from a toilet roll.
Location and no traffic noise. Great cheap parking.
Stayed in April 2024
Reviewed: April 17, 2024
Samantha
United KingdomThe layout of the rooms was a bit confusing, and the lift was scary and small but it was all good :)
I liked the staircase - really pretty. The hotel was very easy to find!
Stayed in April 2024
Reviewed: April 15, 2024
Alexia
PortugalForgot my bath bomb ;.;
Bed was amazing!
Stayed in April 2024
Reviewed: April 15, 2024
Sophie
United KingdomElevators are a very tight fit and very easy to get stuck in a wheelchair. Rest in peace my carer’s toes
Excellent location, helpful and friendly staff.
Stayed in April 2024
Reviewed: April 15, 2024
Claire
United KingdomI’m sure the hotel was magnificent in its day. It is a stunning building. It felt like it needs money spending on it, to retain its heritage but modernise the room, lift, etc.
Friendly welcome. Very lovely housekeeper - nothing too much trouble.
Stayed in April 2024
Reviewed: April 13, 2024
R
CanadaOne staff was a bit abrupt in the breakfast room. We wanted to see out the window and as we were only 2 we could not because the remaining tables were set for 4. We were seated next to a dark wall no window. We travelled to Cardiff to enjoy the view. Ugh. Later I noticed more brighter tables for 2 that had a bright view. The 2nd day I resolved to select my own table but the new hostess was really nice and asked what we would like. Problem solved.
The room had no view but was a very good size.
Stayed in March 2024
Reviewed: April 13, 2024
Janet
United KingdomCheck in very easy & efficient, nice big clean room.
Stayed in April 2024
Reviewed: April 12, 2024
David
United KingdomNear the Principality Stadium
Stayed in April 2024
Reviewed: April 12, 2024
John
United KingdomNeeds updating
Location
Stayed in April 2024
Reviewed: April 12, 2024
Wendy
ZimbabweStaff seemed to flounder with regards supplying bar food when the kitchen appeared to run out of gas
Loved the central location of the hotel and the staff were very helpful
Stayed in March 2024
Reviewed: April 11, 2024
Andrew
United KingdomCan't pre book parking
Grand foyer and great location.
Stayed in April 2024
Reviewed: April 10, 2024
Wang
United KingdomThe double beds are two single bed put together you can feel the gap between,be better if was one hole big bed and mattress
Not bad could be better but good enough.
Stayed in April 2024
Reviewed: April 10, 2024
Polly
United KingdomGreat location. Friendly and helpful staff. Comfy bed and temperature for sleeping.
Stayed in April 2024
Reviewed: April 10, 2024
Daniel
United KingdomBroken lights in bedroom. Quite dark
Beautiful hotel. Friendly staff
Stayed in April 2024
Reviewed: April 8, 2024
Darren
United KingdomNothing
Nice spacious room, good location. Clean.
Stayed in February 2024
Reviewed: April 6, 2024
Elaine
United KingdomAsked for a drink at 10.55, only to have the member of staff in an unkept shirt and hair who decided to rudely stomp of without any explanation. I went to reception and the same guy, said it was due to lack of staff and that was it. There were 3 members of staff behind reception talking, and one of our group spoke to another member who advised her to take it up with the Manager? (Wh wasn’t there) When we flushed our toilet water came up in our bath😩(room 320) please get them to check.
Brilliant location, comfortable bed, good size room
Stayed in April 2024
Reviewed: April 6, 2024
Wayne
United Kingdomnothing, its historic, a little faded but...
I loved the history and as a New Zealander with a rugby background the Keith Murdoch connection! the room was very spacious! staff wonerful
Stayed in April 2024
Reviewed: April 6, 2024
Robert
United KingdomCar park was hit and miss
Nice easy location
Stayed in February 2024
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