72 Massetts Road, Horley, RH6 7ED, United Kingdom
#18 of 31 hotels in Horley
Guests' ChoiceBased on 3282 hotel reviews
8.2Cleanliness
8.8
Comfort
8.6
Location
8.9
Facilities
8.3
Staff
9.1
Value for money
8.3
Free WiFi
8.4
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End of dialog contentReviewed: March 27, 2024
Leon
United KingdomNot a fault exactly with the hotel, but you could hear other guests coming & going as they let the door slam shut.
This is a perfect location if you need to stay a night before flying from Gatwick, a short easy walk from the station and very close to airport by car (great transfer service too). Room was very clean, tidy and comfortable.
Stayed in March 2024
Reviewed: March 26, 2024
Katharina
Germany- you will hear your neighbors, so it depends on their behaviour how well you will sleep (for me it was okish) - the matress was very soft, it depends what you like (for me was ok, but not perfect)
- hotel employees very friendly and have a decent british humour - great shuttle service (5mins) - everything you need for one night, clean
Stayed in March 2024
Reviewed: March 25, 2024
Mark
United KingdomMattress in my room was very soft. I was tired enough / only there for a few hours so it wasn't the end of the world, but I think for some it might have meant no sleep.
Location and price.
Stayed in March 2024
Reviewed: March 25, 2024
Angela
United KingdomCar park a bit tight to manoeuvre , rooms are small double’s , and a little bland . a little more decorative wall features would brighten it up . Also needed 4 pillows not just 2? Also a little surprised to pay extra for overnight parking as thought it was included when booking through Booking. Com !
Location is ideal for the airport . bathrooms look like they have recently been upgraded, exceptional . The beds are very comfortable. Staff are friendly , attentive and helpful.
Stayed in March 2024
Reviewed: March 23, 2024
Jacquiline
United KingdomNot surprising it was rather noisy in the evening and the morning from about 6am as the hotel is located on a corner of two busy roads but using ear plugs did the trick !
The staff were wonderful and very accommodating and a special mention to our breakfast lady who kindly cooked a lovely breakfast earlier than usual which was included in our fee. Very tasty evening meal too 😊 Very handy to have a minibus to take you to the airport and collect if required.
Stayed in March 2024
Reviewed: March 22, 2024
Gary
AustraliaOnly the noisy fool in the next room coming and going every five minutes!
Well located for flights from Gatwick. Transfer service to and from airport went well. Great pub short walk from lodge, The Olde Six Bells’
Stayed in March 2024
Reviewed: March 20, 2024
Raymond
SpainNothing I did not like
Very welcoming staff
Stayed in March 2024
Reviewed: March 20, 2024
Diana
CanadaI didn’t need parking but it looked cramped.
Nice breakfast cooked to order. Very comfy bed. Shuttle very handy.
Stayed in March 2024
Reviewed: March 19, 2024
Franchot
United KingdomParking a bit of a nightmare and little space. Eventually directed to go round the block to the otherside car park where just about found a safe place to park. Despite Booking.com indicating free parking and querying reception when they mentioned a charge, which they said would not be made, I was disappointed on my return from holiday that they had charged my credit card! Not great!!
Room was very good with all the facilities required. Staff friendly and effficient. Close to Gatwick Airport with easy access.
Stayed in February 2024
Reviewed: March 19, 2024
Peter
United KingdomI believed I had booked for one night stay and 4 nights parking , due to misleading description on booking.com.paid£125 for room and a further £60 at property for parking and £12 ev return ( per room) for5 minute trip to airport
Large clean room, comfortable bed. Sophie was very polite, helpful , friendly and patient . Pleasant bus drivers who were helpful and we were collected within20 minutes of landing
Stayed in March 2024
Reviewed: March 18, 2024
Tom
United KingdomMore of a personal choice, I wasn’t a big fan of the coffee provided for the room, it didn’t taste good
The room was very comfortable, simple but had all the amenities I needed. The breakfast was very good too
Stayed in March 2024
Reviewed: March 18, 2024
Michael
United KingdomNo chair in the bedroom, only a stool. Shower small. Very low water pressure in the bathroom.
Very convenient overnight parking. Meals, dinner and breakfast, were excellent.
Stayed in March 2024
Reviewed: March 18, 2024
Martyn
United KingdomThe bedroom was very small.
Stayed in February 2024
Reviewed: March 18, 2024
Pippa
FranceSnacks for late arrivals
Shuttle service to and from the airport
Stayed in March 2024
Reviewed: March 12, 2024
Tessa
United Kingdomefficient
Stayed in March 2024
Reviewed: March 12, 2024
Richard
United KingdomThe any-time shuttle service offered by the hotel, at just £12, is so useful.
Stayed in March 2024
Reviewed: March 11, 2024
Mary
United KingdomThe adjacent room's door was constantly being slammed shut, kids running up and down the corridor. The hotel was close to a main road so traffic noise continued through the night. There wasn't a lift to the next floor, so had to ask for help with luggage. The room seemed to be very near to the boiler room, and vibration and noise was distracting whilst heating was on.
Comfortable bed, clean shower room, fluffy towels, and nice quality tea and coffee. Staff friendly and helpful, with a prompt shuttle service to the airport.
Stayed in March 2024
Reviewed: March 10, 2024
Richard
United KingdomToo much traffic noise at night
Stayed in March 2024
Reviewed: March 7, 2024
John
IrelandExcellent staff, great location. Room was small but comfortable. Great shuttle transfer to the airport. The restaurant was good in the evening and breakfast was lovely.
Stayed in March 2024
Reviewed: March 6, 2024
Paul
United KingdomFriendly, helpful staff. Great shuttle run to and from airport which is 5 mins away from hotel. Excellent value.
Stayed in March 2024
Reviewed: March 4, 2024
Trevor
United KingdomRoom was z bit cold till we asked for the hest ti be switched on then it was great
Happy friendly staff pleasant atmosphere
Stayed in March 2024
Reviewed: March 4, 2024
Judith
United KingdomLovely room helpful staff great place to stay
Stayed in March 2024
Reviewed: March 4, 2024
Mohd
MalaysiaFood is good. Location is near to Gatwick wit nominal fee
Stayed in February 2024
Reviewed: February 27, 2024
Frances
CanadaWe like the airport shuttle. We like that we could get a snack when we go in after nine and we liked this service.
Stayed in February 2024
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