Reviews of Cumberland Hotel - OCEANA COLLECTION This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
East Overcliffe Drive, Bournemouth, BH1 3AF, United Kingdom
#44 of 69 hotels in Bournemouth
Guests' ChoiceReview Score
Based on 2578 hotel reviews
7.1Score breakdown
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Cleanliness
7.7
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Comfort
7.7
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Location
8.6
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Facilities
7.4
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Staff
8.2
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Value for money
6.7
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Free WiFi
7.5
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Reviewed: April 15, 2024
Sarah
United Kingdom8 Reviews7.0“Nice place beware hidden parking fees”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Beds small Receptionist was sharp and not welcoming and said we would have to pay £12 per night parking
Nice location
Stayed in April 2024
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Reviewed: April 14, 2024
Jo
United Kingdom1 review8.0“We thoroughly enjoyed our stay here. The stay were extremely friendly and helpful”- • Leisure trip
- • Family with young children
- • Standard Family Room of 3
- • Stayed 1 night
- • Submitted from a mobile device
Unfortunately we were not advised that the pool would not be open and needed to use hotel next door. Also parking is extra.
Very unique, clean and spacious
Stayed in April 2024
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Reviewed: April 7, 2024
Emily-jane
United Kingdom3 Reviews1 helpful vote7.0“Great for a weekend break, would be best in the”- • Leisure trip
- • Family with young children
- • Family Room with Sea View (2 Adults + 1 Child)
- • Stayed 2 nights
- • Submitted from a mobile device
I didn’t have a physical card with me as it was in my bag at home, I had prepaid for the dinner, bed & breakfast package so didn’t think I’d need it. I always use Apple pay on my phone when out but you can’t use that to check in. This made for a very awkward start to the trip and if I hadn’t prepaid I would have just left, in the end they let us check in and just pay as we went for drinks etc. I think this policy needs changing as I was not the only guest I heard who had this awkward problem. The parking is very limited, we luckily got the last space so I didn’t dare to use the car in case we couldn’t get parked again. Not that we needed to drive anywhere as it’s a very pleasant walk along the beach to the pier and town centre. The shower in my room was not very powerful unfortunately which made hair washing a challenge. We only stayed 2 nights so I didn’t bother complaining about it as the rest of the stay was lovely.
the bar and restaurant areas were very elegant. The outdoor pool and deck would be lovely in the summer. The pool in the next door hotel was the best bit for my 6 year old daughter. The family room was very spacious and we could log into our netflix account on the tv.
Stayed in April 2024
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Reviewed: April 1, 2024
Scott
United Kingdom2 Reviews7.0“Good stay just needs some attention to the room”- • Leisure trip
- • Solo traveler
- • Standard Single Room
- • Stayed 2 nights
- • Submitted from a mobile device
Room was tiny, could hear everything next door. Bathroom needs some TLC
The staff.
Stayed in March 2024
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Reviewed: March 31, 2024
Crossfield
United Kingdom5 Reviews7.0Good- • Leisure trip
- • Couple
- • Double Room with Balcony and Sea View
- • Stayed 2 nights
- • Submitted from a mobile device
Parking to a minimum and also a £24 charge for 2 days, on top of what we paid for the room seems unreasonable.
Room and facilities were great
Stayed in March 2024
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Reviewed: March 28, 2024
Sarah
United Kingdom2 Reviews7.0“Good food, clean sheets but nothing to write home about.”- • Family with young children
- • Standard Single Room
- • Stayed 1 night
- • Submitted from a mobile device
Very dated furnishings and decor. The chairs/sofas are worn and uncomfortable as they have sunk through wear. The wallpaper is peeling in lots of places. It claims to be art deco but it’s really art tired.
The food was very good.
Stayed in March 2024
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Reviewed: March 27, 2024
Donna
United Kingdom1 review8.0“Relaxing time with no issues”- • Leisure trip
- • Group
- • Standard King or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
All chairs and sofas in lounge/bar area were very low....difficult for people with mobility issues to get in and out of.
Hotel was clean and well maintained.... staff were pleasant and extremely helpful
Stayed in March 2024
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Reviewed: March 26, 2024
Leanne
United Kingdom22 Reviews2 helpful votes8.0“Wouldn’t stay again. But staff were amazing”- • Leisure trip
- • Couple
- • Double Room with Balcony and Sea View
- • Stayed 1 night
The tiredness of the hotel once you get past the ground floor, dated, carpets threadbare and trip hazard on the stairs with carpet hanging off.
The location and the staff
Stayed in March 2024
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Reviewed: March 23, 2024
Farrell
United Kingdom15 Reviews3 helpful votes8.0“Comfortable”- • Business trip
- • Family with young children
- • Compact Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Noisy room over the function room which was having a function
Nice comfortable property
Stayed in February 2024
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Reviewed: March 23, 2024
Heather
United Kingdom5 Reviews7.0“Ideal location for concerts at the bic or pavilion theatre”- • Leisure trip
- • Group
- • Standard King or Twin Room
- • Stayed 1 night
Bath needs updating and tv didn’t work
Room ,bar and location
Stayed in March 2024
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Reviewed: March 19, 2024
Andrew
United Kingdom25 Reviews7.0“Over priced for what it was”- • Leisure trip
- • Couple
- • Double Room with Balcony and Sea View
- • Stayed 1 night
- • Submitted from a mobile device
It was dated, the rooms were too hot and the shower you couldn’t turn it down so it was scoring hot and unable to wash/shower properly. There wasn’t even a bottle of water in the room.
The location was great.
Stayed in March 2024
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Reviewed: March 19, 2024
Geoffrey
United Kingdom2 Reviews8.0“I was visiting a local resident the hotel provided what I needed at a competitive price.”- • Leisure trip
- • Travelers with friends
- • Compact Single
- • Stayed 2 nights
- • Submitted from a mobile device
Poor TV selection of channels and controller .
Location , good bed , good shower
Stayed in March 2024
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Reviewed: March 19, 2024
Jodie
United Kingdom3 Reviews6.0“It was ok, just let down on cleanliness on the first room.”- • Leisure trip
- • Couple
- • Double Room with Balcony and Sea View
- • Stayed 1 night
- • Submitted from a mobile device
The first room we was given smelt very strongly of urine so we had to be moved to another room.
Nice location, balcony over looking the pool and sea.
Stayed in December 2023
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Reviewed: March 18, 2024
Christopher
United Kingdom23 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Compact Double Room
- • Stayed 2 nights
Lounge furniture i.e sofas and chairs dilapidated and in poor condition. Most uncomfortable and in dire need of replacement.
Room comfortable. Breakfast excellent. Both restaurants, menus and service extremely good.
Stayed in March 2024
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Reviewed: March 17, 2024
Hazel
United Kingdom2 Reviews7.0“Visit was very good, the only down side was the room and parking.”- • Leisure trip
- • Family with young children
- • Standard King or Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
Room 124. Dreadful outlook. Very old TV model and it wouldn't turn on. Remote had power light and wall socket worked. The Shower head wasn't very good. I think twice about returning because of the room. Parking is a challenge. Fortunately i manged to get one of your limited spaces. As a visitor to the town I would have had no idea how to pay for parking on the street. Never encountered parking Apps.
Staff where excellent. Food was great. Bar area/restaurant was very nice. Nice relaxed atmosphere.
Stayed in March 2024
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Reviewed: March 17, 2024
Jonathan
United Kingdom3 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Standard King or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Hotel was a little dated in places and was also very warm inside to warm infact
The overall experience was good, friendly staff clean and tidy.
Stayed in March 2024
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Reviewed: March 14, 2024
Luqman
United Kingdom9 Reviews6.0“A bit disappointed”- • Leisure trip
- • Family with young children
- • Ocean Front Family Room of 4 Balcony
- • Stayed 2 nights
- • Submitted from a mobile device
The lift is very small and actually we booked the double room with the bunk bed for two nights, but instead we only got double bed with sofa bed for the first night, and we had to move to another room which we booked it on the following day
In front of the beach
Stayed in February 2024
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Reviewed: March 13, 2024
Anthony
United Kingdom1 review8.0“Enjoyed our stay but with some minor maintenance it could be great.”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
attention to some minor areas could make it even better(some tables delaminating, shower fixings covered in timescale), wallpaper scratched and peeling near to lifts. Also, at breakfast, the tables were so close together it was impossible to sit down with sticking your posterior in adjacent diners faces - more room please, the area is big enough!! Rooms a tad noisy from other guests but ok, couldn't get the air conditioning to work, and I'm quite tech savvy.
Loved the art deco style, food delicious, great breakfast. Pleasant staff but maybe the restaurant manager was a tad standoffish.
Stayed in March 2024
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Reviewed: March 11, 2024
Ina
United Kingdom18 Reviews2 helpful votes7.0Good- • Leisure trip
- • Solo traveler
- • Compact Single
- • Stayed 1 night
- • Submitted from a mobile device
Unfriendly staff
Location
Stayed in March 2024
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Reviewed: March 10, 2024
Ross
United Kingdom1 review1 helpful vote8.0“It was a comfortable stay in a great location”- • Leisure trip
- • Couple
- • Standard King or Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
unfortunately some of the bedding and towels had stains on them... The toilet in room 120 is very difficult to use without burning your leg on the radiator..you have to sit at an angle to use ... The Italian café food was good but had to wait 40 mins just for our starter to come out ...which eventually was incorrect as the garlic bread came out without cheese on it which it states on the menu
Room 120 was very nice and decore was nice to ..very friendly staff
Stayed in March 2024
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Reviewed: March 6, 2024
David
Australia2 Reviews7.0Good- • Leisure trip
- • Couple
- • Double Room with Balcony and Sea View
- • Stayed 5 nights
We were on the 3rd floor and lift was not working for 2 days. Not acceptable. Also was charged £12 per day for parking . This should have been included in the price . Never had to pay for this in any other hotel I have stayed in . Cheap way of making extra money puts you in a bad light.
Stayed in March 2024
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Reviewed: March 4, 2024
Linette
United Kingdom1 review8.0“Thanks for everything we enjoyed our stay and the staff is organized and welcoming.”- • Leisure trip
- • Group
- • Compact Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
The fact that we had to walk through the lounge to go for sauna
We didn't have breakfast but we enjoyed the dinner. The meal was served on time
Stayed in March 2024
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Reviewed: February 23, 2024
Sue
United Kingdom4 Reviews8.0Very Good- • Leisure trip
- • Solo traveler
- • Standard Single Room
- • Stayed 1 night
- • Submitted from a mobile device
enjoyed my stay thanks
Stayed in February 2024
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Reviewed: February 22, 2024
Christine
United Kingdom3 Reviews8.0Very Good- • Leisure trip
- • Solo traveler
- • Double Room with Balcony and Sea View
- • Stayed 2 nights
- • Submitted from a mobile device
NA
swimming pool , sean view
Stayed in February 2024
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