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East Overcliffe Drive, Bournemouth, BH1 3AF, United Kingdom
15 August 2016
14 August 2016
눉The room did not appear so clean, the same was for the balcony and part of the bathroom.
눇Comfortable bed, nice swimming pool.
14 August 2016
눉You can hear everything and the beds are really uncomfortable. We were told they will be remodelling and sound proofing in October. We requested an extra duvet to put over the mattress and it made it more comfortable. It's still a cheap old spring mattress. Wouldn't eat any food there. My husband waited 45 min for a ham and cheese toastie. Bread was toasted, cheese not melted, ham cold. Crisps thrown on a plate with some undressed rotting greens. Glad we didn't sign up for breakfast! One night a bar staff member filled a glass with ice directy from the ice well without using a scoop. That's illegal and dangerous because the glass could chip and end up in someone's drink. It's obvious a lot of the staff there are not professional or well trained. We looked at the facilities you can use at the other "oceana resorts" next door. To sum it up they were old and dirty. The hotels have not been updated or invested in for decades.
눇The guest services manager, Paris, was very kind and helpful. We were not happy with our first room and he was able to give us an upgrade that helped better our stay. You could tell he was dealing with a lot of complaints and trying to make everyone happy.
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