I felt that the parking charges were excessive for people actually staying in the hotel. I would have liked a bath mat for the bath/shower as I found this very slippery.

We loved the art Deco decor in the reception and dining room, it almost felt like Poirot and Hastings would descend the staircase. The food was absolutely delicious thanks to chef Luis and made so much nicer by the very charming Eduardo who went that extra mile to ensure that we were all comfortable and in particular my 95 year old mother.The rooms were clean and comfortable but the small double was a little cramped having given my mum the large room which had a walk in shower as she would not have managed the shower in a bath. The upstairs corridor was a little tired looking .

Stayed in April 2024

Reception staff member on arrival was serioulsy unhappy and rude. I saw her be the same to a couple ahead of me in the queue as well. Room wasn't comfortable and could do with a decor update.

Location was very good. Breakfast staff we lovely and the shared spaces seemed nice. I didn't get to experience a lot because of the time of year.

Stayed in February 2024

The room was ok decoration wise, carpet looked tired. The Air Con showed a fault and didn't work when we came to use it at bedtime....reported in the morning to reception.

The staff were excellent. Location on the Overcliff stunning. Loved the Art Deco styling . We attended a wedding and the staging of the room through the day was cleverly done.

Stayed in April 2024

The only lift is on the small side, a tad slow at busy times. The pool and deck were being renovated during my visit so I couldn't use that area. It didn't detract from my stay as it was too cold to use any pool and at times there was a chilly wind.

I stayed for a family wedding. great location, a short walk down to the beautiful beach. I loved the Art Deco style. Fabulous shower. Great mattresses and I slept like a log. Very clean. The staff were very friendly and helpful. The food was excellent. I would most definitely stay again.

Stayed in April 2024

Mattress poor quality and pillows, could hear other guests in adjoining rooms. Bar prices high.

Not applicable, didn't have breakfast

Stayed in April 2024

Beds small Receptionist was sharp and not welcoming and said we would have to pay £12 per night parking

Nice location

Stayed in April 2024

Unfortunately we were not advised that the pool would not be open and needed to use hotel next door. Also parking is extra.

Very unique, clean and spacious

Stayed in April 2024

I didn’t have a physical card with me as it was in my bag at home, I had prepaid for the dinner, bed & breakfast package so didn’t think I’d need it. I always use Apple pay on my phone when out but you can’t use that to check in. This made for a very awkward start to the trip and if I hadn’t prepaid I would have just left, in the end they let us check in and just pay as we went for drinks etc. I think this policy needs changing as I was not the only guest I heard who had this awkward problem. The parking is very limited, we luckily got the last space so I didn’t dare to use the car in case we couldn’t get parked again. Not that we needed to drive anywhere as it’s a very pleasant walk along the beach to the pier and town centre. The shower in my room was not very powerful unfortunately which made hair washing a challenge. We only stayed 2 nights so I didn’t bother complaining about it as the rest of the stay was lovely.

the bar and restaurant areas were very elegant. The outdoor pool and deck would be lovely in the summer. The pool in the next door hotel was the best bit for my 6 year old daughter. The family room was very spacious and we could log into our netflix account on the tv.

Stayed in April 2024

Room was tiny, could hear everything next door. Bathroom needs some TLC

The staff.

Stayed in March 2024

Parking to a minimum and also a £24 charge for 2 days, on top of what we paid for the room seems unreasonable.

Room and facilities were great

Stayed in March 2024

Very dated furnishings and decor. The chairs/sofas are worn and uncomfortable as they have sunk through wear. The wallpaper is peeling in lots of places. It claims to be art deco but it’s really art tired.

The food was very good.

Stayed in March 2024

All chairs and sofas in lounge/bar area were very low....difficult for people with mobility issues to get in and out of.

Hotel was clean and well maintained.... staff were pleasant and extremely helpful

Stayed in March 2024

The tiredness of the hotel once you get past the ground floor, dated, carpets threadbare and trip hazard on the stairs with carpet hanging off.

The location and the staff

Stayed in March 2024

Noisy room over the function room which was having a function

Nice comfortable property

Stayed in February 2024

Bath needs updating and tv didn’t work

Room ,bar and location

Stayed in March 2024

It was dated, the rooms were too hot and the shower you couldn’t turn it down so it was scoring hot and unable to wash/shower properly. There wasn’t even a bottle of water in the room.

The location was great.

Stayed in March 2024

Poor TV selection of channels and controller .

Location , good bed , good shower

Stayed in March 2024

The first room we was given smelt very strongly of urine so we had to be moved to another room.

Nice location, balcony over looking the pool and sea.

Stayed in December 2023

Lounge furniture i.e sofas and chairs dilapidated and in poor condition. Most uncomfortable and in dire need of replacement.

Room comfortable. Breakfast excellent. Both restaurants, menus and service extremely good.

Stayed in March 2024

Room 124. Dreadful outlook. Very old TV model and it wouldn't turn on. Remote had power light and wall socket worked. The Shower head wasn't very good. I think twice about returning because of the room. Parking is a challenge. Fortunately i manged to get one of your limited spaces. As a visitor to the town I would have had no idea how to pay for parking on the street. Never encountered parking Apps.

Staff where excellent. Food was great. Bar area/restaurant was very nice. Nice relaxed atmosphere.

Stayed in March 2024

Hotel was a little dated in places and was also very warm inside to warm infact

The overall experience was good, friendly staff clean and tidy.

Stayed in March 2024

The lift is very small and actually we booked the double room with the bunk bed for two nights, but instead we only got double bed with sofa bed for the first night, and we had to move to another room which we booked it on the following day

In front of the beach

Stayed in February 2024

attention to some minor areas could make it even better(some tables delaminating, shower fixings covered in timescale), wallpaper scratched and peeling near to lifts. Also, at breakfast, the tables were so close together it was impossible to sit down with sticking your posterior in adjacent diners faces - more room please, the area is big enough!! Rooms a tad noisy from other guests but ok, couldn't get the air conditioning to work, and I'm quite tech savvy.

Loved the art deco style, food delicious, great breakfast. Pleasant staff but maybe the restaurant manager was a tad standoffish.

Stayed in March 2024

Unfriendly staff

Location

Stayed in March 2024