Long walk from my room to other parts of the hotel.

I have an allergy to gluten and your staff were most helpful with my issues.

Stayed in April 2024

The room been dirty, the connecting rooms dont been ready for us, the pool isn't open all the time, don't have room service and the information of hotel is wrong.

The food

Stayed in April 2024

Room good. No room service to order food even though advertised as such on website. Very big building and kept getting lost as signage not great. Had asked for oat milk in room and had a reply it would be but wasn't. Vegan food was produced when asked but took some time and not brilliant. Staff were very good and helpful though. As it was Easter I think they may have been a bit short staffed.

Stayed in April 2024

First night in (booked for 4 nights) radiator in the room was stuck on high as the thermostat was broken, simple fix was ring reception and ask for some pliers to turn it off at the lock shield to be to told maintenance have no tools ! Man arrives looks at it and doesn’t seem to understand my explanation and returns with a fan 5 mins later ! Eventually reception moves me however to a smaller room that to me wasn’t very clean really , however after 8 hours driving I simply went to bed

Great quiet location

Stayed in April 2024

Reception staff not very helpful almost felt like an inconvenience when checking out. Bar food ok a little overpriced compared to other hotels.

Leisure facilities very good and friendly staff.

Stayed in April 2024

Breakfast was busy but needed more people on service and clearing, seating. We waited a while and buffet was cleared down earlier than expected.

Efficient check in.Appreciated the additional welcome for bag upon check in. Location was perfect as we went to Le Manoir Aux Quat Seasons. Some options for gluten free breakfast items. Enjoyed the pool and spar area before leaving.

Stayed in February 2024

Great location and good standard of hotel

Stayed in April 2024

Evening meal menu poor , expensive and standard of food not good, fish and chips was soggy ,bland and pretty awful. a lot more young children than we expected, noisy.

Hotel and facilities very good

Stayed in March 2024

Spa treatment wasn’t great - member of staff wasn’t what I would expect and resulted in a disappointing experience.

Hotel was good - rooms were better than expected for price; clean & spacious. Hotel were helpful & friendly.

Stayed in March 2024

Needs more signage internally. Finally worked out levels 1&2 and room numbers!

Free easy parking. Lovely room, very comfortable bed and great shower

Stayed in March 2024

Room. Breakfast

Stayed in March 2024

Food at the restaurante was expensive and not very good! Cups and silverware were dirty! Restaurant didn’t have a good atmosphere ! People running around looking stressed made the meal experience feel crap!

Facilities are great! Gym and spa hours also great! Bed and room was very comfortable and clean! Breakfast options were awesome as well! Lovely dog friendly hotel!

Stayed in March 2024

Welcoming

Stayed in March 2024

Could have been a bit cleaner in the room. Reception staff (Tanya) had poor customer service skills.

Good location, nice spa and gym.

Stayed in March 2024

The ladies' changing rooms in the spa when we went swimming are filthy, there was so many dirty towels piled up all over, and the floor was so dirty. It lets the hotel down as it does not reflect this. When I complained at the spa reception, the young gentleman really didn't care. it was such a shame.

The staff in the hotel are lovely, nothing too much trouble. The rooms were lovely and we slept so well, the beds are so comfortable. Breakfast was good, and there was plenty of choice.

Stayed in March 2024

Breakfast disappointing. No choice of eggs - only fried. Not much choice of fruit eg no prunes - melon, pineapple not particularly ripe.

Room comfortable , television difficult to work. Couldn’t be bothered to contact staff to sort out.

Stayed in March 2024

Booking com were not clear about whether breakfast was included in the reservation details online . Stayed 2 nights but we had to ask for room service as it appeared to be forgotten. Drinks and meals had to be paid for on ordering, as they could not be added to the room reservation and paid with the bill on departure.

Very comfortable hotel. Nice rooms. Friendly, relaxed atmosphere.

Stayed in March 2024

The pillows were ok could be a little firmer, the room did have a funky smell but it got better ones you opened the windows, the mini bar didn’t have any prices on, the towels had a slight smell on them also. Other than those small things we enjoyed everything.

Love the cookie on arrival perfect to keep the kids quite on check in! Loved the coffee machine, the beds were comfy, we stayed in the st Anthony suit and it was a surprise! It definitely added to our experience

Stayed in March 2024

Lovely staff. Couldn’t have been more helpful! They helped us with celebrating the family birthdays and were so polite, kind and brilliant. Lots of space for residents and we felt very relaxed here.

Stayed in March 2024

None

Professional staff. Comfortable facilties

Stayed in January 2024

Fantastic breakfast

Stayed in February 2024

The room was small

Clean and comfortable

Stayed in February 2024

It was difficult to control the temperature of the room. We didn't have enough towels for 2 people and didn't have any conditioner. I was really disappointed to discover they only allowed children in the pool during specific times, which coincided with them hiring half the pool out for children's swim lessons too. Other children jumping and splashing in the pool, bringing drinks in/throwing ice around, parents taking photos of their children in the swim lessons so absolutely not the enjoyable, relaxing 'spa' I wanted when I booked. Although lots of choice for breakfast, there were not any vegetarian sausages etc and the utensils were being used for both meat and eggs etc. *my daughter and I regularly book and stay in hotels with pools/spas and this was the first time we've encountered the above issues.

The parking was easy and so was the check in. Lady on reception gave us a bag of snacks as we'd booked via booking.com and delicious warm cookies which my daughter loved! Lots of choice for breakfast.

Stayed in February 2024

People opposite had left their dog and it kept barking all morning. Could smell pet smell when I entered the room.

Really accommodating with the dog which was great. Plenty of space in the room.

Stayed in February 2024