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Reviews of The Royal Hotel Cardiff 4 stars

88 St Mary's St, Cardiff, CF10 1DW, United Kingdom

#26 of 44 hotels in Cardiff

Guests' Choice

Review score

Based on 1501 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.5

  • Location

    9.4

  • Facilities

    8.1

  • Staff

    9.0

  • Value for money

    8.0

  • Free WiFi

    8.1

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Showing 1 – 25

  • Reviewed: 28 March 2024

    8.0
    Nice hotel in central location
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The cooked breakfast selections wasn’t very hot

    Hotel was in excellent location. Nice modern stylish rooms. The hotel was very very clean .Brilliant selection for breakfast and great quality.

    Stayed in March 2024

  • Reviewed: 27 March 2024

    8.0
    Very good
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Great location and comfortable room

    Stayed in March 2024

  • Reviewed: 25 March 2024

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was extra.

    Closeness to city centre.

    Stayed in March 2024

  • Reviewed: 22 March 2024

    8.0
    very good value for a short stay
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 1 night

    Pity no bar snacks available, didn't see any but did not ask either !! There is quite a few steps, but lift available.

    great location very central, near all types of places to eat. Staff friendly and very helpful.

    Stayed in March 2024

  • Reviewed: 18 March 2024

    8.0
    Wonderful stay in a great location.
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights

    Only minor inconveniences were lack of counter/table space and weird pillows. And outlets in inconvenient places. Just oddly not ergonomic. Window opens weird. Very minor, however, still loved the place.

    Location, staff, and price were all excellent. Would absolutely book again.

    Stayed in March 2024

  • Reviewed: 17 March 2024

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Great location. Clean room, friendly staff and great breakfast.

    Stayed in March 2024

  • Reviewed: 15 March 2024

    8.0
    Comfortable hotel in great location
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Great location. Friendly, professional staff

    Stayed in February 2024

  • Reviewed: 14 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Lift not working

    Excellent location

    Stayed in February 2024

  • Reviewed: 8 March 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Lots of stairs if you don't like lifts .

    Location was great very central.

    Stayed in March 2024

  • Reviewed: 7 March 2024

    8.0
    Good location friendly staff. Clean room once checked in :)
    • Leisure trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night

    Stairs to reception on initial arrival. Found the lift eventually used ever since. Strict check in time 3pm.

    Room spotless. Breakfast was amazing. Staff friendly and attentive. Great location straight outside to bars and food locations. only 5 min walk to car park.

    Stayed in March 2024

  • Reviewed: 7 March 2024

    9.0
    Had a great time in a very good hotel
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    The only downside was that the car park discount code was not accepted in the car park. Had to pay full price which, in Cardiff, is abit steep.

    Comfortable room with all the facilities i required. Excellent location right in the middle of the city.

    Stayed in March 2024

  • Reviewed: 6 March 2024

    8.0
    Perfect for a trip to Cardiff
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 1 night

    It was fine

    Good location, Fiendly staff & room better than I expected

    Stayed in March 2024

  • Reviewed: 6 March 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Standard Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    Squeaky floorboards and some of the furniture was looking a bit worn in places.

    Great central location, discount received for parking in NCP car park. Friendly staff. Comfy bed nice and warm in rooms.

    Stayed in March 2024

  • Reviewed: 27 February 2024

    9.0
    It was only a one night stay, but was enjoyable and convenient.
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    N/A

    Convenient, clean and comfortable.

    Stayed in February 2024

  • Reviewed: 27 February 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Not enough Tea coffee milk complementary water. etc in the room. The floors were dusty.

    Perfect location central to everything. The staff are helpful polite and pleasant.

    Stayed in February 2024

  • Reviewed: 27 February 2024

    7.0
    Good for city centre event
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Lots of stairs (lift phobia) Had to ask for more tea/coffee etc No breakfast not included as not booked direct

    Comfy bed Great location

    Stayed in February 2024

  • Reviewed: 25 February 2024

    9.0
    Annoying that when I booked the room and paid upfront a few months ago I noticed it was much cheaper if I booked 2 weeks
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Lack of reasonably priced parking No glasses in room - plastic cups?!? Bit tatty front fascia of the building No biscuits in room Curtains didn’t seal the window so light came in Bit awkward to have reception on 2nd floor Hard bed Hard pillows Bit tired and basic fixtures and fittings. Shower door didn’t stay shut until we fixed it.

    Location Complimentary toiletries

    Stayed in February 2024

  • Reviewed: 22 February 2024

    9.0
    Brilliant location and great price.
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    One room was too hot

    Spacious room, comfy bed, spot-on location,great price

    Stayed in February 2024

  • Reviewed: 18 February 2024

    7.0
    See above.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    See above.

    Hotel was great but very disappointed with the car park at to walk 250m each way to transfer various items to hotel.

    Stayed in February 2024

  • Reviewed: 30 January 2024

    8.0
    Good City Break
    • Leisure trip
    • People with friends
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Reception on second floor. Had to take steps to access elevator. Parking a distance away. No water or glasses in room. Poor lighting. Insuficient power points to charge mobile phones. Only one at a time. No bedside chatging facilities

    Location. Bar facility and decor in reception area

    Stayed in January 2024

  • Reviewed: 20 January 2024

    8.0
    Nice stay in a great location
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    It was next to a night club and you can hear the clubbing bass from the room

    Location was great. Near to train station...near to cardiff castle..near to food and shops. Bed was comfortable...their bathroom gel and lotions was one of the best I have used

    Stayed in January 2024

  • Reviewed: 18 January 2024

    9.0
    Have stayed before and will definitely stay again when we next visit Cardiff
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Nothing

    Room very comfortable, one night stay to attend a concert at nearby Utilita Arena. Excellent value for money with a central Cardiff location a 10 minute walk from Cardiff railway station.

    Stayed in January 2024

  • Reviewed: 18 January 2024

    9.0
    Relaxing and enjoyable
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights

    Broadband

    Almost everything

    Stayed in January 2024

  • Reviewed: 18 January 2024

    9.0
    Comfortable and convenient.
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    My only complaint is that my room did not include breakfast. Having stayed in quite a few hotels throughout England on my stay this was the only one that did not include breakfast in the price.

    The hotel is beautiful and very convenient to everything in the center of the city and the castle. The rooms are very spacious, clean, comfortable. The hotel is very close to the train station, which is also very convenient. The room was quiet. I was actually shocked at how large the room was. The room was cold, but the front desk was able to adjust the settings so that it could be warmer.

    Stayed in December 2023

Showing 1 – 25

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