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The bedrooms were lovely all different. The reception area beautiful.

Stayed in April 2024

The room was very hot even with a window open. I can't always use air conditioning as I am asthmatic and they can sometimes trigger the asthma. We were woken up at 1am by shouting and door banging. We did call down to reception who did speak to the people in question. The noise did continue for a short time. It was a shame that it happened and disrupted our sleep.

We liked having access to the spa facilities. The bedroom was a good size and the bathroom a good size. The bed was comfortable.

Stayed in April 2024

Great breakfast, lovely location

Stayed in April 2024

The layout of the spa

The hotel

Stayed in April 2024

swimming pool quite small and only few loungers

lovely building, great location

Stayed in April 2024

The main issue was the extremely soft and uncomfortable mattress. This wasn't just our room as had a relation with us in another room who also mentioned this issue. It meant we all suffered with back pain after sleeping in the beds, simply do not expect this in any hotel let alone one of the quality. Also the room was dated, it needs redecorating especially the bathroom.

The breakfast and spa facilities were excellent, as was the overall ambience of the hotel.

Stayed in April 2024

In the room the sheets were soft and clean but the bedspread smelled unwashed. There was coffee and herbal tea but no regular breakfast tea, though we could buy this in the Orangery. The terrace could do with more seating as the sun is coming out now and many guests wanted to be outdoors in the afternoon sunshine. At breakfast the scrambled eggs seemed to be heated up from a larger batch and were grey in the middle which was disappointing. The rest of the food was great.

The Spa Hotel is a short and pretty walk from Tunbridge Wells' central Pantiles shopping area and the fantastic Thackeray's restaurant. The hotel room and bed were very comfortable with a large bathroom and soft pillows. Staff left a card and chocolate fudge with good wishes for our anniversary in the room. The grounds are beautiful and the tennis court well kept and very convenient, yet not overlooked. The pool is small and cool but lovely for a dip, with sauna/steam rooms/changing rooms/gym all convenient.

Stayed in April 2024

Hard to find anything really - I'd have preferred a room with a bath but they are all different and I guess you could ask.

Breakfast was lovely and in a beautiful orangery. Staff very helpful. Very convenient with plenty of parking. Returning customer and love how all the rooms seem different. Always very clean.

Stayed in April 2024

Nothing.

Lovely spacious hotel with great food and facilities.

Stayed in April 2024

there was no offer of tea and coffee with the continental Breakfast. Apart from that , it was lovely.

The staff were very friendly and efficient. The pool was AMAZING !!! The beds were comfortable. It is a nice location. It is a lovely ,comfortable Hotel.

Stayed in April 2024

The headboard panel collapsing! Laundry bag, Hoover, buckets etc left on show next to my room (there is a door that could be closed). Having to give a time for breakfast when I had just arrived……then Receiving a text confirming breakfast for the wrong time, and wrong number of people. The breakfast room was half empty..

Spa. Grounds. Bathroom. Breakfast . Remembering my birthday with a card and little gift!

Stayed in April 2024

It was a little way from the station and town centre.

The hotel building was attractive, with well-furnished, welcoming public areas. My room was a good size (deluxe). It was beautifully decorated and tastefully furnished. There was a lot of attention to detail, and it had a big bathroom with a great shower. The food was fab. The spa was great. The staff were all very friendly and helpful.

Stayed in April 2024

Very poor facilities very small sauna not enough options and very overpriced massage

Comfortable and soft design

Stayed in April 2024

Toothbrushes were only available at an extra surcharge (£1 each).

Food at the hotel was generally very good. The spa amenities were well-maintained and clean. Staff were faultlessly friendly.

Stayed in April 2024

Nothing to dislike much

Great location

Stayed in March 2024

There wasn’t anything that really bothered me

It was a nice room, not as nice as the one I previously stayed in though. Breakfast was good too. Restaurant food and room service was really nice.

Stayed in March 2024

Noisy lorry unloading for an hour right outside our window between 7-8am.

Clean, warm, lovely room and facilities

Stayed in April 2024

A strange smell in the lobby.

A lovey atmosphere and a lovely treatment at the spa. The staff were extremely kind and generous.

Stayed in April 2024

There was only one staff member at Sunday breakfast that was a bit clipped/bit cold towards my cousin and I. He wasn't like this with other guests, which was strange. Unfortunately didn't get his name, he should bear in mind to check his unconscious bias when working in hospitality. Just had to call this out, other than that this didn't completely ruin our experience.

Was looking forward to this mini break, and wasn't disappointed! I liked everything! I was really happy my cousin also liked the hotel and what it has to offer as well. The room was gorgeous, the bed so comfortable. The water pressure from the shower was strong. The grounds are stunning, and the spa treatments were perfect. I wish I stayed another night. Most importantly the staff were warm, professional and accommodating. A big credit to the hotel!

Stayed in March 2024

First impression, the reception is a bit disappointing ie feels tired in design terms as you enter the hotel. In terms of operations, it would be good to have staff reset dining tables once guests have finished their breakfast as the clatter being made does detract from the experience and feels less than 4star. This is partly down to the hard surfaces reflecting the noise and to feel comfortable, adding rugs would help. But overall a very good hotel that could be really great with a few design uplifts.

The size of the hotel feels grand and is set in a really great location. The room felt comfortable and generous including the bathroom and the bed was sumptuous. The dining room uses attractive colours with views of the lovely garden and the gardens are wonderful to walk out into, a real asset. The spa is a great facility to have although small and restrictive in places.

Stayed in March 2024

We were given the wrong room detail and key. When we tried the room we disturbed another guest who was already occupying the room. This was very embarrassing. Room was smaller than we believed we booked. Pool was good but smaller than we expected.The photos were misleading.

Room was clean and had all the facilities we needed. Staff were polite and courteous . Hotel had real character and was very classy.

Stayed in March 2024

The pool was small and only had about 6 loungers.

The room was very comfortable and the breakfast was very good because we f the cooked choices.

Stayed in March 2024

Would love to have had the spa all to ourselves 😂

Wonderful, stylish, comfortable hotel. Our room was wonderful. Probably the most comfortable bed I've ever slept in. High quality linen and thoughtful design.

Stayed in March 2024

The place is a big tired could do with a refurb. The Spa was filthy. Had to ask reception girl to clean the steam room as I was the first one in the morning at 7am

The food was the highlight of my trip.

Stayed in March 2024