Reviews of Thistle London Heathrow Terminal 5 3 stars
Bath Road, Longford, Hillingdon, UB7 0EQ, United Kingdom
#30 of 41 hotels in Hillingdon
Guests' ChoiceReview score
Based on 12321 hotel reviews
7.3Score breakdown
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Cleanliness
7.8
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Comfort
7.9
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Location
8.5
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Facilities
7.3
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Staff
8.1
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Value for money
7.8
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Free WiFi
7.8
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Reviewed: 23 April 2024
Martin
Andorra22 reviews4 helpful votes6.0“Functional and practical, let down by sneaky charges in the restaurant.”- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Room furniture old and tired. Restaurant automatically add 12.5% service charge to bill, in addition to a line to add a tip. This looks like a charge and nothing is said about it but upon asking, it turns out this is basically a tip which is added by default (in addition to provision for adding a tip) and it is voluntary and can be removed. Quite a sneaky, unscrupulous business practice - I imagine the majority just pay the bill without checking and also then leave a second tip, without realising one has already been taken without their knowledge.
Proximity to T5. Terminal connection with Pods. Friendly staff.
Stayed in April 2024
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Reviewed: 23 April 2024
Nickie
United Kingdom42 reviews6.0Pleasant- • Leisure trip
- • People with friends
- • Family Room
- • Stayed 1 night
- • Submitted via mobile
Drinks are very expensive, rooms are noisy
Location for airport
Stayed in April 2024
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Reviewed: 23 April 2024
Pixie
United Kingdom2 reviews8.0Very good- • Leisure trip
- • Solo traveller
- • Deluxe Twin Room
- • Stayed 1 night
The restaurant food was excellent for dinner
Stayed in April 2024
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Reviewed: 23 April 2024
Brian
United Kingdom7 reviews7.0Good- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
no easy airport transfer
Stayed in April 2024
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Reviewed: 23 April 2024
Snehalatha
India1 review8.0“Its an excellent Hotel with good facilities.”- • Business trip
- • Solo traveller
- • Standard Double Room
- • Stayed 2 nights
slightly expensive and the transportation to the main city is very expensive. Also, tourists need to be given more information about the options and prices of the various transport systems.
Breakfast was really good, but the bed was uncomfortable. The view of the room was good and the Pod to the terminal was excellent. Th Pod car journey was one of the unique experiences of this Hotel.
Stayed in April 2024
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Reviewed: 23 April 2024
Killalea
United Kingdom1 review7.0“Comfortable”- • Leisure trip
- • Group
- • Standard Twin Room
- • Stayed 1 night
- • Submitted via mobile
Unfortunately they forgot our wake up call - luckily we woke up in time!
Convenient for airport
Stayed in April 2024
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Reviewed: 22 April 2024
Matt
United Kingdom3 reviews8.0“Very convenient and great value.”- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
The room was small and a bit outdated.
A great location for Heathrow. The restaurant and breakfast was great.
Stayed in April 2024
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Reviewed: 22 April 2024
Gordon
United Kingdom11 reviews8.0“having to pay for some i didnot have sightly spoiled stay.”- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
i had to pay for breakfast. but as i left for airport didnot get breakfast. i had contacted booking .com before i came to stay and expect cost to have been taken off bill , however this didnot happen.
Stayed in April 2024
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Reviewed: 22 April 2024
Liz
United Kingdom114 reviews3 helpful votes8.0“Convenient over night stay”- • Business trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
Directions to the pod from arrivals, could be on website.
Proximity and ease of transport from Terminal 5
Stayed in April 2024
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Reviewed: 22 April 2024
Shaun
United Kingdom3 reviews4 helpful votes7.0“It serves its purpose of being next to the airport. That is all”- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
The building seems to be in disrepair & some parts are more dirty than they should be.
Close to terminal 5 with easy access via the pod network Comfortable room
Stayed in April 2024
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Reviewed: 22 April 2024
Debbie
United Kingdom3 reviews1 helpful vote7.0“It was fine, only 1 night, literally had the room for about 10hrs before early flight”- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
All good
Room was enough for my one night stay
Stayed in April 2024
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Reviewed: 22 April 2024
Charlotte
United Kingdom1 review7.0Good- • Business trip
- • Solo traveller
- • Standard Double Room
- • Stayed 3 nights
The food options were not great for myself - I have a dairy intolerance which ruled out many menu items and there was a lack of many DF options at the breakfast buffet (like DF yogurts, cheeses, variety of milks)
Clean and comfy room, easy transport links to Heathrow airport and friendly and helpful staff. The restaurant offered great views of the Heathrow runways and I was glad that the breakfast opened before 7am.
Stayed in April 2024
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Reviewed: 22 April 2024
Tracey
United Kingdom20 reviews2 helpful votes7.0Good- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
The car park surface to and from the pods isn't luggage wheel friendly, really struggled on the rough tarmac through the car park. Maybe investing in resurfacing pedestrian zones with smooth finish would be great!
Perfect for a night before travel from Heathrow. The transport pods to T5 are so easy and fast! Food is good here too.
Stayed in February 2024
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Reviewed: 22 April 2024
Julie
United Kingdom13 reviews7.0“The rooms are great. Was disappointed with the restaurant staff. Food was great but had to get my own cutlery they onl”- • Business trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
The restaurant staff are not attentive
Has a restaurant and love watching the planes land
Stayed in April 2024
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Reviewed: 22 April 2024
Jason
United Kingdom13 reviews8.0“Great location, helpful staff and bit dated but great value”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Little bit dated No shower caps. Hair dryer wire was badly twisted in draw. Hard to use.
Position to airport and pod access is amazing Staff amazing Great value. Better info about getting to other terminals from pods.
Stayed in April 2024
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Reviewed: 21 April 2024
Debby
United Kingdom3 reviews8.0“The room was fine. The food tasted good but they tried to rip us off.”- • Leisure trip
- • People with friends
- • Standard Twin Room
- • Stayed 1 night
- • Submitted via mobile
We had to argue the bill in the restaurant and felt stressed and ripped off.
The room was clean and pleasant. No problems. The restaurant was good food but they tried to over charge us by £16. They charged nearly £8 for a tip that should have been optional despite appallingly slow service. But worse they tried to charge us £22 each for salmon meals that were in the menu as £18.
Stayed in April 2024
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Reviewed: 21 April 2024
Omolara
Nigeria5 reviews8.0“Excellent”- • Leisure trip
- • Couple
- • Standard Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Nothing
Breakfast was great! Location was excellent for my short stop over.
Stayed in April 2024
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Reviewed: 20 April 2024
Alan
United Kingdom4 reviews6.0“Useful for easy transfers to T5.”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
The decor was a little dated. The restaurant although good was limited in choice and although it was not busy the day we weren't there service was a little slow.
The easy transfer to Terminal 5 was very useful if a little expensive (£8 each person). Other terminals can be reached by free train from T5. Breakfast was a good buffet.
Stayed in April 2024
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Reviewed: 20 April 2024
Erin
Australia12 reviews6.0Pleasant- • Leisure trip
- • People with friends
- • Family Room
- • Stayed 1 night
- • Submitted via mobile
No ramp on stairs for very heavy bags. Rooms were booked together well in advance, for our family. We were given rooms that were way too far away from eachother. Our king room was right next to the stair well. Not happy.
Nespresso machine & water pressure.
Stayed in April 2024
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Reviewed: 19 April 2024
Nigel
United Kingdom30 reviews1 helpful vote6.0Pleasant- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
There was an £8 charge per person to use the "pod" to go to terminal 5 which is rather excessive for hotel guests.
room was comfortable and clean and not too noisy. Food in the bar was not too expensive
Stayed in April 2024
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Reviewed: 19 April 2024
Joanna
United Kingdom4 reviews8.0“Comfortable and served purpose of a good nights sleep before an early flight”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Evening meal in the runway lounge exceeded expectations and good value for money
Stayed in April 2024
-
Reviewed: 19 April 2024
Traveller
United Kingdom6 reviews1 helpful vote6.0Pleasant- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Reception staff were unhelpful from arrival and I felt like I was a new worker asking the questions.
No joining rooms. Good night sleep
Stayed in April 2024
-
Reviewed: 19 April 2024
Catherine
Australia4 reviews8.0“RECEPTION STAFF VERY ACCOMMODATING”- • Leisure trip
- • Family with young children
- • Standard Twin Room
- • Stayed 2 nights
FOOD IN RESTAURANT - A BIT OF A LET DOWN AND EXPENSIVE
ROOM VERY CLEAN AND EXCELLENT BED LINEN
Stayed in April 2024
-
Reviewed: 18 April 2024
Saksham
United Kingdom17 reviews6.0Pleasant- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
The cleaning could have been better, specially bathroom. We booked a room with bath tub but ended up not using it because it wasn't shining like other hotels' do
Stayed in February 2024
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