Not enough signage indicating quickest rout to restaurant and reception

Location and restaurant, breakfast was good

Stayed in April 2024

Awkward to get to from T5. Charging £8 each to get there on the pod and there is no bus. Taxi is £25. The restaurant was shocking. We waited 90 minutes for our starter. Food was just okay but the wait was very frustrating. We'd been travelling all day and were very hungry. There's nowhere else to eat near there, unless you pay to go back to T5!

Rooms were clean, quiet and comfortable

Stayed in April 2024

Very dated. Bathroom was dirty and dated and not in good condition. Couldn't see any lift to our floor.

The location was good and staff were helpful and friendly.

Stayed in April 2024

We loved the PODS. The location is everything here. Good rooms and lovely staff.

Stayed in April 2024

It was very very outdated and needs a massive refurbishment I guess hence the price. They also do not answer emails when it states will be answered in 24 hrs we had to contact head office to get answers to our questions. Not good practice.

The staff andcthe bar were excellent and the rooms were comfortable. Food was also good here.

Stayed in April 2024

The room reeked of paint and I noticed the door had been freshly painted, which made my nose feel uncomfortable all night. Is there no other room? I mean, can't you wait for the smell to dissipate then open this room? I didn't ask to change rooms because I was only staying for one night.

Stayed in April 2024

No lift!!! hard work carrying cases up stairs. Thought the shuttle to the airport was expensive.

Very convenient for airport departures Had a tasty evening meal. Good views of planes landing and taking off.

Stayed in March 2024

It was very close to Heathrow terminal I needed

Stayed in March 2024

There is no lift, so it is a struggle if you have more than one case and if you are travelling solo. There are many rooms on the ground floor so I would suggest at time of booking to request a ground floor room. In the morning I called reception and had assistance bringing my cases down, as I got to reception with the staff member he asked how I was getting to the airport. I explained I was using the pod and I had already paid for it. He suggested getting a taxi cause I had 3 cases and asked how can I get to the pod with 3 cases? I said I was going to use the pod as I had already paid for the service (evening staff already told me a taxi would be around £30), he just said oh ok and when back behind the reception desk and another member of staff helped me check out. The walk to the pod really does not take long but, it’s awkward with 3 cases when on your own. Luckily half way there another guest was also going that way so helped me. I probably should of said the staff member yesterday said I could get assistance with my bags to the pod but , when I got asked how I was getting there I felt like I would be putting this staff member out their way. The staff members in the morning were pleasant and helpful but, the vibes felt off compared to the evening staff when I checked in. Using the pod is not awkward with 3 suitcases by the way, very easy to use, plenty of room inside and there are trolleys available as soon as you get off at Heathrow, so please don’t pay the extra for taxis. Just ask for assistance there if you need it.

Very clean, house keepers do an excellent job! The room is a decent size and the bed is comfortable. Hairdryer is available and lots of tea, coffee and water in the room. Good transport to the airport available. Friendly staff, a lady on reception advised me of the pod transfer to the airport and saved me at least £20 ( I pre-booked this service for the next morning) the pod is very convenient as you can take it when you need and don’t have to wait for a taxi driver to pick you up. Another member of staff offered helped me carry my 3 suitcases to my room. He then advised me to call reception in the morning to request help carrying my cases back down stairs and to also assist me to the pod area as it’s about a 3 min walk from the hotel. Both of these staff were wonderful. The price was also great for what I received in that area, lower rated hotels were double the price.

Stayed in April 2024

A free shuttle to the airport or at least cheaper would be a nice addition.

The room was comfortable. The phone wasn't working so I had to go to reception to order room service which wasn't practical but the staff were friendly and helpful.

Stayed in March 2024

The hotel should offer an out-of-hours transfer facility that guests would really welcome. Later opening times of bar and availability of food for late arriving flights/guests at Europe’s busiest airport would improve the customer experience rather than having to rely on fast food outlets.

The hotel is a real comfort hotel with amenities that you’d expect to find in luxury hotels.. location, facilities and accessibility are a massive plus when travelling out of any of the 5 Heathrow Terminals.

Stayed in March 2024

Rooms were tired with old furniture more suitable for a second rate b and b.

Public areas were lovely

Stayed in April 2024

It wasn't up to the standard I'd expect from the Thistle Hotel group, it was basic. But it's fine for an airport hotel.

The staff were helpful and very friendly at reception.

Stayed in April 2024

The cost of food was a bit pricey especially in the little self service shop. A sharing bag of m&ms , maltesers etc was basically £6. I think a normal bar of chocolate was a couple of pounds. Definitely stopped me snacking lol. Looks really run down from the outside and the main entrance isn't easy to notice, you'll naturally stumble across it but it just isn't sign posted very well. Tea and coffee facilities in the room were fine but but limited selection. Restaurant food was nice but again limited options and pricey, not pricey for London but if you're coming from terminal 5 you could easily grab food from m&s and save yourself some money.

Great location from terminal 5 making onward travel super easy especially if using the pods which are nearby. Room is big enough for what we needed.

Stayed in April 2024

Reception.

Location to T5. Pods are great mode of transport and so easy. Actually for a hotel and parking before you fly it's spot on really.

Stayed in April 2024

The pillows. Too fat and inflexible creating a poor nights sleep. The bed and pillows are the number one thing to get right as you are paying for sleeping!

Location and value for money.

Stayed in April 2024

Felt decor was dated but still clean Perfect for an airport hotel

Loved how close it was at terminal 5 and the pod The women at reception were exceptional with their customer. They need a payrise!

Stayed in April 2024

There’s no lift in the hotel and the price a little bit expensive

The hotel is very close to London Heathrow Airport. Staff are amazing, always smiling and ready to help you. Good breakfast with a nice view on the runway. Bus stop right outside the hotel to get to Heathrow Airport.

Stayed in April 2024

Travelled here straight from work, just made it in time to get dinner in the restaurant so everything felt a bit rushed.

Close to the airport for an early morning flight. Used the pods to travel between airport and hotel. Decent sized room, no outside noise.

Stayed in March 2024

No lift, Had to carry suitcase up stairs

Great location to T5

Stayed in April 2024

Next to airport,.. was there for 6 hours

Stayed in April 2024

Construction

Stayed in March 2024

The runway bar/restaurant was closed on this visit so we had to go elsewhere to grab a drink after dinner.

Excellent location at a great price for Heathrow. We like getting the pods to the airport.

Stayed in April 2024

Neither the basin nor the bathtub had a plug.

Location, friendly staff, very clean room and comfy bed. Very close to the bus stop to T5.

Stayed in April 2024