Reviews of Thistle London Heathrow Terminal 5 This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Bath Road, Longford, Hillingdon, UB7 0EQ, United Kingdom
#30 of 41 hotels in Hillingdon
Guests' ChoiceReview Score
Based on 12310 hotel reviews
7.3Score breakdown
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Cleanliness
7.8
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Comfort
7.9
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Location
8.5
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Facilities
7.3
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Staff
8.1
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Value for money
7.8
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Free WiFi
7.8
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Reviewed: April 22, 2024
Matt
United Kingdom3 Reviews8.0“Very convenient and great value.”- • Leisure trip
- • Solo traveler
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
The room was small and a bit outdated.
A great location for Heathrow. The restaurant and breakfast was great.
Stayed in April 2024
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Reviewed: April 22, 2024
Gordon
United Kingdom10 Reviews8.0“having to pay for some i didnot have sightly spoiled stay.”- • Leisure trip
- • Solo traveler
- • Standard Double Room
- • Stayed 1 night
i had to pay for breakfast. but as i left for airport didnot get breakfast. i had contacted booking .com before i came to stay and expect cost to have been taken off bill , however this didnot happen.
Stayed in April 2024
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Reviewed: April 22, 2024
Liz
United Kingdom114 Reviews3 helpful votes8.0“Convenient over night stay”- • Business trip
- • Solo traveler
- • Standard Double Room
- • Stayed 1 night
Directions to the pod from arrivals, could be on website.
Proximity and ease of transport from Terminal 5
Stayed in April 2024
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Reviewed: April 22, 2024
Shaun
United Kingdom3 Reviews4 helpful votes7.0“It serves its purpose of being next to the airport. That is all”- • Leisure trip
- • Solo traveler
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
The building seems to be in disrepair & some parts are more dirty than they should be.
Close to terminal 5 with easy access via the pod network Comfortable room
Stayed in April 2024
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Reviewed: April 22, 2024
Debbie
United Kingdom3 Reviews1 helpful vote7.0“It was fine, only 1 night, literally had the room for about 10hrs before early flight”- • Leisure trip
- • Solo traveler
- • Standard Double Room
- • Stayed 1 night
All good
Room was enough for my one night stay
Stayed in April 2024
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Reviewed: April 22, 2024
Charlotte
United Kingdom1 review7.0Good- • Business trip
- • Solo traveler
- • Standard Double Room
- • Stayed 3 nights
The food options were not great for myself - I have a dairy intolerance which ruled out many menu items and there was a lack of many DF options at the breakfast buffet (like DF yogurts, cheeses, variety of milks)
Clean and comfy room, easy transport links to Heathrow airport and friendly and helpful staff. The restaurant offered great views of the Heathrow runways and I was glad that the breakfast opened before 7am.
Stayed in April 2024
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Reviewed: April 22, 2024
Tracey
United Kingdom20 Reviews2 helpful votes7.0Good- • Leisure trip
- • Solo traveler
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
The car park surface to and from the pods isn't luggage wheel friendly, really struggled on the rough tarmac through the car park. Maybe investing in resurfacing pedestrian zones with smooth finish would be great!
Perfect for a night before travel from Heathrow. The transport pods to T5 are so easy and fast! Food is good here too.
Stayed in February 2024
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Reviewed: April 22, 2024
Julie
United Kingdom13 Reviews7.0“The rooms are great. Was disappointed with the restaurant staff. Food was great but had to get my own cutlery they onl”- • Business trip
- • Solo traveler
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
The restaurant staff are not attentive
Has a restaurant and love watching the planes land
Stayed in April 2024
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Reviewed: April 22, 2024
Jason
United Kingdom13 Reviews8.0“Great location, helpful staff and bit dated but great value”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Little bit dated No shower caps. Hair dryer wire was badly twisted in draw. Hard to use.
Position to airport and pod access is amazing Staff amazing Great value. Better info about getting to other terminals from pods.
Stayed in April 2024
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Reviewed: April 21, 2024
Debby
United Kingdom3 Reviews8.0“The room was fine. The food tasted good but they tried to rip us off.”- • Leisure trip
- • Travelers with friends
- • Standard Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
We had to argue the bill in the restaurant and felt stressed and ripped off.
The room was clean and pleasant. No problems. The restaurant was good food but they tried to over charge us by £16. They charged nearly £8 for a tip that should have been optional despite appallingly slow service. But worse they tried to charge us £22 each for salmon meals that were in the menu as £18.
Stayed in April 2024
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Reviewed: April 21, 2024
Omolara
Nigeria5 Reviews8.0“Excellent”- • Leisure trip
- • Couple
- • Standard Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing
Breakfast was great! Location was excellent for my short stop over.
Stayed in April 2024
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Reviewed: April 20, 2024
Alan
United Kingdom4 Reviews6.0“Useful for easy transfers to T5.”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
The decor was a little dated. The restaurant although good was limited in choice and although it was not busy the day we weren't there service was a little slow.
The easy transfer to Terminal 5 was very useful if a little expensive (£8 each person). Other terminals can be reached by free train from T5. Breakfast was a good buffet.
Stayed in April 2024
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Reviewed: April 20, 2024
Erin
Australia12 Reviews6.0Pleasant- • Leisure trip
- • Travelers with friends
- • Family Room
- • Stayed 1 night
- • Submitted from a mobile device
No ramp on stairs for very heavy bags. Rooms were booked together well in advance, for our family. We were given rooms that were way too far away from eachother. Our king room was right next to the stair well. Not happy.
Nespresso machine & water pressure.
Stayed in April 2024
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Reviewed: April 19, 2024
Nigel
United Kingdom30 Reviews1 helpful vote6.0Pleasant- • Leisure trip
- • Solo traveler
- • Standard Double Room
- • Stayed 1 night
There was an £8 charge per person to use the "pod" to go to terminal 5 which is rather excessive for hotel guests.
room was comfortable and clean and not too noisy. Food in the bar was not too expensive
Stayed in April 2024
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Reviewed: April 19, 2024
Joanna
United Kingdom4 Reviews8.0“Comfortable and served purpose of a good nights sleep before an early flight”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Evening meal in the runway lounge exceeded expectations and good value for money
Stayed in April 2024
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Reviewed: April 19, 2024
Traveller
United Kingdom6 Reviews1 helpful vote6.0Pleasant- • Leisure trip
- • Solo traveler
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Reception staff were unhelpful from arrival and I felt like I was a new worker asking the questions.
No joining rooms. Good night sleep
Stayed in April 2024
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Reviewed: April 19, 2024
Catherine
Australia4 Reviews8.0“RECEPTION STAFF VERY ACCOMMODATING”- • Leisure trip
- • Family with young children
- • Standard Twin Room
- • Stayed 2 nights
FOOD IN RESTAURANT - A BIT OF A LET DOWN AND EXPENSIVE
ROOM VERY CLEAN AND EXCELLENT BED LINEN
Stayed in April 2024
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Reviewed: April 18, 2024
Saksham
United Kingdom17 Reviews6.0Pleasant- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
The cleaning could have been better, specially bathroom. We booked a room with bath tub but ended up not using it because it wasn't shining like other hotels' do
Stayed in February 2024
-
Reviewed: April 18, 2024
Stuart
United Kingdom3 Reviews6.0“Relaxing and brilliant location for T5 via pod”- • Business trip
- • Solo traveler
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Not enough signage indicating quickest rout to restaurant and reception
Location and restaurant, breakfast was good
Stayed in April 2024
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Reviewed: April 18, 2024
Cattstew76
United Kingdom11 Reviews1 helpful vote6.0“Awkward location and bad experience in restaurant. Rooms clean and comfortable.”- • Leisure trip
- • Family with young children
- • Standard Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Awkward to get to from T5. Charging £8 each to get there on the pod and there is no bus. Taxi is £25. The restaurant was shocking. We waited 90 minutes for our starter. Food was just okay but the wait was very frustrating. We'd been travelling all day and were very hungry. There's nowhere else to eat near there, unless you pay to go back to T5!
Rooms were clean, quiet and comfortable
Stayed in April 2024
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Reviewed: April 18, 2024
Nightingale
United Kingdom10 Reviews1 helpful vote6.0Pleasant- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Very dated. Bathroom was dirty and dated and not in good condition. Couldn't see any lift to our floor.
The location was good and staff were helpful and friendly.
Stayed in April 2024
-
Reviewed: April 18, 2024
Mick
Australia60 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
We loved the PODS. The location is everything here. Good rooms and lovely staff.
Stayed in April 2024
-
Reviewed: April 17, 2024
Jacquie
Spain56 Reviews7 helpful votes7.0Good- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
It was very very outdated and needs a massive refurbishment I guess hence the price. They also do not answer emails when it states will be answered in 24 hrs we had to contact head office to get answers to our questions. Not good practice.
The staff andcthe bar were excellent and the rooms were comfortable. Food was also good here.
Stayed in April 2024
-
Reviewed: April 17, 2024
Huihan
Taiwan9 Reviews7.0Good- • Business trip
- • Solo traveler
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
The room reeked of paint and I noticed the door had been freshly painted, which made my nose feel uncomfortable all night. Is there no other room? I mean, can't you wait for the smell to dissipate then open this room? I didn't ask to change rooms because I was only staying for one night.
Stayed in April 2024
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