I had to walk up to the top floor past floors of rooms which are being renovated. As a result the area was dusty and looked very bad with doors with no handles and stuff lying around. The walls between rooms were very thin so could hear everything, and the bathroom they had fitted was into the original wardrobe space, so extremely small. Anyone tall or overweight would really struggle to get into the bathroom. No wardrobe.

The room had been newly renovated, so it was very clean and the bed was extremely comfortable. The staff were welcoming also

Stayed in April 2024

room very small. not lift and have to carry bag to the 2nd floor

Stayed in March 2024

Wasn’t soundproof so I can hear everything the other people did. The barhroom was very tiny and was difficult to do anything.

Very big space, excellent location, very good staff.

Stayed in April 2024

Bathroom was tight and the beds needed a pillow under the mattress so we didn’t fall off The trains underground were very noisy.

Location and staff

Stayed in April 2024

Room was newly created single (tiny) on 4th floor. No lift so with my health conditions was not ideal. Room was clean and freshly decorated but no wardrobe, bedside table, lamp or phone. OK for 1 or 2 nights, just to sleep. Did have nice shower room.

The location was perfect. Literally took 5 minutes to step off the train and walk to front door. The staff were the most helpful and friendly people i've come across in a city hotel. Can't praise them highly enough.

Stayed in March 2024

Our room was very noisy as the underground noise seemed to telegraph to our room.

Our family room was large and well stocked. The bathroom was larger than the single room my mom had. The staff was very helpful with our luggage.

Stayed in March 2024

Bit small.

Helpful and friendly staff. Great location.

Stayed in March 2024

Rooms are small compared to N. American hotels, but that is to be expected for London. Try a Superior room for a bit more space. Rooms are clean and comfortable.

The staff here is very helpful. Also, they will take your luggage to your room, so not having a lift is not as big a problem as with other hotels. Though breakfast is not served, there are many excellent places to eat within half a block (try Lite Bite for an excellent breakfast). Having Norfolk Square right in front provides a feeling of space and calm in spite of being 5 minutes from Paddington Station. Tour buses also stop at the end of the block. An excellent base for exploring London.

Stayed in March 2024

Very good value for money. Very clean and friendly staff. Looking forward to staying again on future visits to London. Highly recommended

Stayed in March 2024

Nothing

The staff are incredibly friendly and informative, the location is ideal. My room was small, but I came to London to wander around not stay in my room. However, when I did need some r&r I noticed the room was very comfortable.

Stayed in March 2024

Nothing really.

Fab location to Paddington but the trade off is the underground vibration as the tunnels are close. If you want convenience for the station this is ideal. Staff very helpful, knowledgeable, polite. A decent budget hotel.

Stayed in March 2024

Shower was a little unclean, as well as the overflow in the sink. Bed seemed to be on a slant which was a little disorienting in the night! Wasn't advised that bin collection day was on Monday so being on the ground floor at the front, I was woken with bin lorry noises and lights - at 3am!

Excellent location, friendly and informative staff.

Stayed in March 2024

I’m glad I had ear plugs as the windows are very old/thin and there is a lot of noise outside throughout the night. Not hotels fault it’s just in a very busy part of London.

Very reasonably priced for location. Room was immaculate and staff were really friendly and helpful.

Stayed in March 2024

The room for a single person was very small.

The hotel's proximity to Paddington metro station was perfect. The area boasts numerous cafes, restaurants, and enjoys a central position. The hotel staff, particularly Poornima, were exceptionally friendly and helpful, offering recommendations for nearby attractions and delightful dining experiences at various restaurants.

Stayed in March 2024

Location was very good

Stayed in February 2024

Room was up 40 stairs. With suitcase and being a senior, quite difficult. Staff did help

Close to station

Stayed in March 2024

Room too small but it is london so i think that ok 🥲

Staff very friendly xxx

Stayed in February 2024

A warm welcome, comfy bed and a great night's sleep. Just how I like it.

Stayed in February 2024

The toilet slightly small for UK size 12++ but it is clean

Location—-convenient, from Paddington station not more than 2 mins on foot Staff—-friendly and helpful Room—clean Price—-worth

Stayed in February 2024

Shared bathroom, but fine for one night

Excellent location, easy to get to. Clean room & friendly staff

Stayed in February 2024

Plastic bathroom cabin, tiny sink. No power sockets by the bed

Location, room size

Stayed in February 2024

The bathroom is really small for those on the larger side.

The hotel is situated in a great location, right near the Paddington station and tourist attractions are easily accessible by public transportation. The staff ( Oulaya and Mehdi ) were the highlight of the stay. They were very hospitable and had good suggestions about what to see.

Stayed in February 2024

Noisy from the floor above. Shower and toilet were small additions to room so were very small.

Great location. Lovely staff.

Stayed in February 2024

Most of the hotels around Paddington are converted town houses, small rooms, lots of stairs, definitely not high end. My room here was clean, comfortable, decent size and good value

Stayed in February 2024