Canaan Way, Ottery Saint Mary, EX11 1AQ, United Kingdom
#3 of 7 hotels in Ottery Saint Mary
Guests' ChoiceBased on 229 hotel reviews
8.5Cleanliness
9.3
Comfort
9.0
Location
8.8
Facilities
8.6
Staff
9.5
Value for money
8.6
Free WiFi
9.1
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 9, 2024
Ocean
United KingdomNothing at all to be honest.
The room was super comfortable, immaculate and modern decor inc hot drinks and biscuits. Although advertised as a small double, just for myself it was more that adequate. Lovely clean bathroom, hot showers and great toiletries as well. The hotel is very beautiful inside and out. The breakfast in the morning was superb and the staff were very polite and accommodating. Central to the Ottery St Mary town so easy to walk in and beside a large Sainsbury’s. I highly recommend a stay here and hope to return myself sometime in the future.
Stayed in April 2024
Reviewed: March 24, 2024
Chris
United KingdomExcellent dinner. Best on the entire trip. Very friendly and helpful - staff went out of their way. Good location for the East Devon Trail (which I was cycling). Very good breakfast
Stayed in March 2024
Reviewed: March 24, 2024
Philip
United KingdomSome of the seating in the bar area had seen better days
We stayed here whilst visiting family and will stay again next time we are in the area. Really great food - beautifully cooked dinner and breakfast. Really friendly welcome from the owner who couldn't have been more helpful.
Stayed in February 2024
Reviewed: March 1, 2024
Steve
United KingdomNothing to dislike here
Very nice property, lovely welcome ,nice comfortable clean room & good shower , breakfast very nice indeed
Stayed in February 2024
Reviewed: February 9, 2024
Jatt
United Kingdoms
lovely staff
Stayed in January 2024
Reviewed: February 5, 2024
David
United KingdomNothing
Friendly atmosphere wonderful staff Breakfast fantastic especially the homemade marmalade
Stayed in February 2024
Reviewed: January 14, 2024
Karen
United KingdomEverything was excellent
Excellent stay
Stayed in January 2024
Reviewed: November 11, 2023
Robert
United KingdomEverything
Excellent
Stayed in November 2023
Reviewed: November 5, 2023
Maria
United KingdomThere were some dated aspects to the room with poor lighting, old lightbulbs and old style curtain fabric detracting from the modern bed frame and chairs. Just a few simple changes could have made our room feel much more upmarket.
This very old hotel is a lovely place to stay close to the centre of Ottery St Mary. Parking is effortless and close to the entrance. Staff are warm and friendly offering really good advice on local amenities etc. The breakfast was really well organised, relaxed and everything was perfectly cooked, even accommodating my request for "well done" grilled tomatoes. Such a nice touch to offer local apple juice and although I don't know whether the honey was local, it was gorgeous. The room was nice and had all we needed for a comfortable stay, the mattress was very good indeed and we both slept well. Overall a really lovely stay and we would definitely return. Thank you!
Stayed in November 2023
Reviewed: September 27, 2023
Janet
United KingdomStaff very helpful. Also very clean
Stayed in September 2023
Reviewed: September 21, 2023
Paul
United KingdomThe room was alittle warm for my liking.
Comfortable and clean
Stayed in July 2023
Reviewed: August 22, 2023
Sarahb72
United KingdomThe bed was uncomfortable and decor stuck I the 80s.
Good location for our visit and friendly staff. Tasty breakfast. Peaceful location in a pretty small town. Fabulous food at the Volunteer Inn and tasty bread at the Crusty Cob.
Stayed in August 2023
Reviewed: August 20, 2023
Andrew
United KingdomNothing
The hotel has character. The location is by the river and very quiet with minimal light pollution. On the doorstep a 10 min walk away are a number of pubs and takeaways. The family who run it are very approachable. The breakfast is cooked to order no buffet. The bacon and eggs are locally sourced. The eggs with that deep yellow orange colour. Car parking is free and spacious
Stayed in August 2023
Reviewed: August 10, 2023
Robert
United KingdomLocation, friendly, good breakfast, clean, tidy, comfortable, good parking
Stayed in August 2023
Reviewed: August 9, 2023
Charles
United KingdomEarliest breakfast was 8:30 over weekend.
Large comfortable bedroom with bath.
Stayed in August 2023
Reviewed: August 9, 2023
Susan
United KingdomThe bed was comfortable but the duvet rating was 10 so totally unsuitable for the season even with our current weather conditions. Suitable for the Arctic! There’s no way I would have slept under that so a bed remake was necessary.
Breakfast was fine. Location was pleasant and quiet.
Stayed in August 2023
Reviewed: August 7, 2023
Alison
United KingdomNothing
Comfortable, quiet, friendly knowledgeable staff, delicious breakfast
Stayed in August 2023
Reviewed: July 22, 2023
Arna
United KingdomLovely, clean, decent property that is well located in the village. Really great hosts, they were very welcoming and gracious, and were full of advice and suggestions on what to do and where to go. Dinner was very good, suggest eating in the hotel as the pricing was very good value for an excellent menu. Would definitely stay again!
Stayed in July 2023
Reviewed: July 21, 2023
Shapland
United KingdomDated décor if you care about that sort of thing
We were on a cycling trip, the hotel was everything we needed, the hosts were very accommodating, clean rooms, hot meals and a shared space to play board games in the evening.
Stayed in July 2023
Reviewed: July 14, 2023
Sheenagh
AustraliaPeaceful but also centrally located, a walk to everything. Great linen and soft towels.
Beautifully well kept building, lovely garden and friendly stay. Breakfast was delicious, the room was extremely peaceful and clean. Great location and they gave us the terrific tip about Jeffery’s Kashmiri Cuisine, totally delicious food!
Stayed in July 2023
Reviewed: June 29, 2023
Patricia
United KingdomThe incorrect postcode made locating the hotel difficult but the instructions given over the phone solved the problem.
The whole experience of staying at the Tumbling Weir Hotel was enjoyable. The check in was welcoming and the room clean and comfortable. The food, including dinner, plentiful and well cooked and presented. I would definitely stay there again if in the area.
Stayed in June 2023
Reviewed: June 25, 2023
Claire
United KingdomFantastic hotel. So clean, comfy bed and great breakfast. The garden is beautiful and the hotel is in a perfect location to visit Ottery St Mary and all the towns and beaches at Sidmouth, Beer, Branscombe etc. would highly recommend.
Stayed in June 2023
Reviewed: June 24, 2023
James
United Arab EmiratesWe loved the beautiful extensive garden.
Stayed in June 2023
Reviewed: June 23, 2023
Sue
United KingdomEverything was really good.
Fresh fruit salad to start, Lovely quality ingredients in cooked breakfast, good bread and spreads. Very comfy bed. Excellent shower.
Stayed in May 2023
Old Goa, India
Krakow, Poland
Nałęczów, Poland
Bourbourg, France
Poitiers, France
Assisi, Italy
Morbegno, Italy
Minde, Portugal
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content