20 Nevern Square, Kensington and Chelsea, London, SW5 9PD, United Kingdom
#494 of 1,005 hotels in London
Guests' ChoiceBased on 1521 hotel reviews
7.9Cleanliness
8.4
Comfort
8.3
Location
9.0
Facilities
7.8
Staff
8.8
Value for money
7.9
Free WiFi
8.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 27, 2024
Suzanne
United KingdomThe room, although a small double was well appointed, clean and fresh. It was a warm room but had an air conditioning unit. The staff were all very friendly and the continental breakfast had a fairly good selection .The location is great as it is between Earls Court Road and Warwick Road so very handy for tube or buses.
Stayed in March 2024
Reviewed: March 22, 2024
Paul
United KingdomBedroom was very small should have been kept as a single as bed was against the wall and not sold as a double.
Position / staff friendly
Stayed in March 2024
Reviewed: March 21, 2024
Sam
United KingdomThe staff were very helpful and professional. Nothing was too much trouble for them and service with a smile. The reception was explained with regard to costs , timings and assistance with transport.
Stayed in March 2024
Reviewed: March 19, 2024
Paul
United KingdomThe only thing that spoilt the experience was a very sullen young girl on reception when we arrived. I was a little offended that she incorrectly attempted to process the deposit and proceeded to rudely questioned if I had adequate funds in my account, to cover her lack of knowledge in dealing with debit cards. The other staff were pleasant, especially the receptionist on our departure .
The room was newly refurbished, extremely clean and tidy. The room has all the items you would expect to find & more. The hotel was attractive & welcoming.The stay came with breakfast included
Stayed in March 2024
Reviewed: March 14, 2024
Lisa
SwitzerlandThe room was quite cold and the room was pretty small, and expensive for what it offered.
I loved the location. There are plenty of great restaurants around. And it’s very central.
Stayed in March 2024
Reviewed: March 14, 2024
Tara
United KingdomBedding wasn't nice looked dirty. No seat in room. Bathroom looked nice but wasnt functional...no socket for hairdryer etc. Just rather basic. Breakfast was poor.
Comfy bed and clean room and bathroom. It was nice and quiet.
Stayed in February 2024
Reviewed: March 7, 2024
Shaaban
United KingdomThe room was missing a fridge but that is all I could fault
We loved the open space, the rooms were more than expected and location very close to underground and close shops and pubs.
Stayed in March 2024
Reviewed: March 6, 2024
Buys
South AfricaSome of the rooms are a little small, though the suites are great.
Great location, friendly staff.
Stayed in March 2024
Reviewed: March 4, 2024
Buys
South AfricaA fridge in the room would be great.
A really central hotel, with warm and friendly staff.
Stayed in February 2024
Reviewed: February 29, 2024
Tasha
United KingdomThe windows were dirty and couldn’t open properly.
Clean and nice decor. Staff friendly and helpful.
Stayed in February 2024
Reviewed: February 28, 2024
Linda
United States of AmericaThe mattress was really hard. My daughter and I couldn’t sleep on our sides because the mattress dug into our hips. Also, the breakfast was too light for our tastes. The boiled eggs were over done and rubbery, and I usually love eggs. We ended up eating just toast. Other than that, things were great!
The staff here are outstanding! They met all our needs and were so kind at every encounter. The location is amazing as it’s only a couple of blocks from the tube station yet it’s on a quiet street. Also, this place is super clean, which is always appreciated. When the woman at breakfast noticed that I kept getting tea, she immediately offered me a larger mug every morning and that was great!
Stayed in February 2024
Reviewed: February 28, 2024
Matyáš
Czech RepublicOnly one blanket for a double bed, can be uncomfortable for some. The biggest problem for me was the breakfast-variety of drinks was good. But for the food you only get cereal with milk/yogurt, boiled eggs, fruit, ham, cheese. For pastry you only have toast. It can definitely be introduced with vegetables, scrambled eggs, sausage, bread or buns…
Friendliness of employees. Free soap, shampoo. Clean shower and room.
Stayed in February 2024
Reviewed: February 19, 2024
Jackie
United KingdomThe breakfast was quite limited
Clean, comfortable, good location
Stayed in February 2024
Reviewed: February 12, 2024
Ian
United KingdomHard pillows, no bar, no cooked breakfast.
Location & large comfortable bed.
Stayed in February 2024
Reviewed: February 6, 2024
Ian
United KingdomIt’s an old building fair enough, wall every thin and an old staircase. People were cooking in and out till 2.30 in the morning, also had showers at 2. Was difficult to sleep
Location is great
Stayed in February 2024
Reviewed: February 5, 2024
Lynne
United KingdomNothing
Comfortable bed, breakfast room light lovely staff.
Stayed in February 2024
Reviewed: February 5, 2024
Julienne
United KingdomPillows.
The location was great and the room quite nice. Good size bathroom as well. The windows are a bit thin though so you can hear traffic and I could hear those upstairs walking. They could invest in some nice soft feather or synthetic down pillows though. To be 4 star better pillows are a must. The breakfast had nice croissants but not a large variety of food otherwise. Not like a typical European hotel breakfast.
Stayed in February 2024
Reviewed: February 5, 2024
John
United KingdomNoise from the rooms next door and above. Not the hotels fault, but some people seem to think they are the only ones staying there.
Good hotel in a good location. Staff were helpfull and friendly. Room was smallish, but to be expected in London. Everything in the room that you needed and a good Continental breakfast in the morning. Would def' stay again.
Stayed in January 2024
Reviewed: January 31, 2024
Anita
LatviaKind and well-mannered personnel. Great breakfast service. The room was brilliant and well-furnished.
Stayed in January 2024
Reviewed: January 30, 2024
Jennifer
United KingdomThe only minor downside was the repair work being done next door, but I was out most of the day, so no matter.
I often book in the Nevern Square area as it's so close to the museums, but this was a hotel I hadn't been to yet. I arrived far too early for check in, but they were happy to hold my luggage whilst I met with a dear friend. On my return to check in, I was astonished when they'd not only upgraded me to a suite (!) but had taken my luggage to the room. What a fantastic surprise! The Sheherazade Suite is in a courtyard of its own, with a fantastic deep bath and seperate shower. Creatively decorated as well! Staff were marvelous, the breakfest crew were extra lovely.
Stayed in December 2023
Reviewed: January 26, 2024
Claire
United KingdomEverything
Great
Stayed in December 2023
Reviewed: January 25, 2024
Zoe
United KingdomPleasant hotel and staff. Nice breakfast.
Stayed in January 2024
Reviewed: January 21, 2024
Steve
United KingdomThe pillows were far too hard for our liking. These need changing as horrible to sleep on. The main niggle for us were the bathroom lights. They are on a ceiling sensor. If you get up in the night it's like Blackpool illuminations. And there's no turning them off. A pull chord could easily replace this system and give your guests a choice of lights or not!!
We stayed in the Pasha suite. Great character room and loads of space. 3 sets of double doors that opened to outside. Great in the summer I would think! Nice view of the square. Good continental breakfast.
Stayed in January 2024
Reviewed: January 17, 2024
Jasmine
United KingdomNothing we didn’t like
The staff were all very friendly went above and beyond. The room was lovely newly renovated. Location was great Great value for money They even made the child cot up like the beds so many places just chuck a blanket in! Our daughter was over the moon. I left a phone charger in the room after emailing they posted it back to us promptly we had it the next day.
Stayed in January 2024
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