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239 Vauxhall Bridge Road, Westminster Borough, London, SW1V 1EQ, United Kingdom
21 February 2016
눉The breakfast foods were only lukewarm and the toaster was a complete fire hazard, absolutely burned one side of one piece of bread but left the other sides uncooked. The waiter said "oh yes, it's been doing that lately, we don't know why!" How about take that device out of service before a fire starts?! We ate future breakfasts in restaurants or in the apartment. At 4:30 AM on 16 February, the fire alarm went off 3 blasts, and then stopped. I called to the desk and after waiting on hold was told it was fine to go back to sleep. Our 10 year old son was very freaked out and had trouble going to sleep. Less than 45 minutes later, the alarm went off again but without ceasing and we had to evacuate the room. We were out on the side walk for a long while and later some were allowed into the lobby (presumably for warmth) with the alarm still blasting! My constructive criticism to the hotel staff was that it would have been helpful if they had assigned someone to instruct patrons what is going on, why it was happening, etc. This is simply wise safety protocol when you are running a business. I was told, "well there are only 4 of us on staff right now so we couldn't do that!" When I (calmly) told the daytime manager the next morning that this was unacceptable safety policy and procedure, he was receptive to my comments and we were upgraded to the 2 bedroom apartment. Our son, had a difficult time going to sleep the next night as well because he said that the alarms were "going off in his head." I was always taught by my father (a professional engineer that signs off on fire safety blueprints in the USA) that you should always study that evacuation map on the back of your door while you are unpacking in the room. My son's suggestion was to tell everyone in your party the passcode for the room safe.
눇The sauna and fitness room were spacious and clean (one day the sauna wasn't heated as predicted, but every other day it was great). The location is perfect, near to many buses, Victoria station and even walkable to Westminster if you don't have any mobility issues. The beds were comfortable and the Executive King Suite and later the 2 bedroom apartment were very nice (especially the view from the 2 bedroom apartment!). There are two groceries and many restaurants nearby as well. The theater where Wicked is playing is just down the street.
19 February 2016
눉Poor signage from street
눇Location and comfort
18 February 2016
눉The room was too hot. Turned off the air conditioning and opened the window. Mirror in bathroom was very chipped
눇Location and breakfast buffet
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