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Birmingham Rd, Dudley, DY1 4RN, United Kingdom
19 May 2016
눉The reception & bar staff i found to be rude! They took exception to me asking for sugar sachets to make myself a tea or coffee in my room. I had to ask for them 3 or 4 times before eventually, after waiting at the front desk for 35min, got about 20 sachets flung at me, with the rude remark of "that'll do you till you leave" accompanying me and my sugar sachets. The bar staff were nice with the exception of the manager. It quite clearly states on a notice that if you were a guest you were entitled to a free main course meal, you only had to ask the manager! When I asked him about this he quickly made up a lie "very poor one,but a blatant lie nonetheless" that this offer was only available to customers upon their second stay! I wonder if they knew that I worked for TripAdvisor if I would still have been told that? Although I wasn't there in a working capacity, I was there for a funeral of a very close family member. On the last night, after the funeral, I went to the hotel bar, I had 2 pints of cider and sat in a corner minding my own, listening to music and lamenting on the loss of a loved one. I asked for a third pint before I headed off to bed, only to be told that the bar was closed, despite their being half a dozen people still at the bar and another few scattered around the pub. I was left in no doubt that this guy meant that the bar was closed for me! I know that he served other people after I left and have video evidence of this.How I wished that I'd choose another hotel ,
눇The best thing about that whole place is the cleaning staff they have! Very polite and courteous at all times. The other people there could take a leaf out of their Book!!!
18 May 2016
눉Room spotless but a very strong smell of cleaning products that set off allergies and had to leave window open for an hour. Tv areal broken but with free wifi wasn't needed. Forgot to tell reception, I'm sure it would have been dealt with right away.
눇Comfy clean room and beds, friendly helpful staff, breakfast cooked to order. Excellent value for money. Building old and tired but has character and personality. Very comfortable. If you want mod cons and top of the range with staff that have fake smiles and perfect accents go elsewhere and pay for the extortionate prices !
17 May 2016
눇Very friendly staff food good and very helpful with the dog
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