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Reviews of Trivelles Waterhall Country Gatwick Hotel & airport parking 4 stars

Prestwood Lane, Ifield Wood, Crawley, RH11 0LA, United Kingdom

#10 of 12 hotels in Crawley

Guests' Choice

Review score

Based on 1133 hotel reviews

6.5

Score breakdown

  • Cleanliness

    7.3

  • Comfort

    7.2

  • Location

    7.4

  • Facilities

    6.6

  • Staff

    7.4

  • Value for money

    7.1

  • Free WiFi

    7.9

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Showing 1 – 25

  • Reviewed: 23 April 2024

    7.0
    Great location
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Clean and quiet

    Stayed in April 2024

  • Reviewed: 22 April 2024

    6.0
    A good sleep
    • Leisure trip
    • Couple
    • Suite with Garden View
    • Stayed 1 night
    • Submitted via mobile

    The shower water pressure wasn't good, as was trying to get the temperature right. The kitchen cupboards were empty so no use for a takeaway meal. The bathroom fan never turned off The bathroom basin glass holders were hanging of the wall, and it could do with a good tile clean Some areas of paintwork could do with a coat of paint. The pole next to the bed is not convenient Being presented with toilet rolls as you enter the hotel was not expected

    Size of the room, location

    Stayed in April 2024

  • Reviewed: 16 April 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    No bar or restaurant as it's a little by itself.

    The location is brilliant about 15 mins from Gatwick. It has plenty of free parking space but you do have to pay if leaving car for a holiday. There's no bar which is a shame as you have to go into Crawley for food and drink. Overall we were happy and would stay again.

    Stayed in April 2024

  • Reviewed: 15 April 2024

    7.0
    A good budget hotel near to Gatwick.
    • Leisure trip
    • Group
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Bed very hard, which made it very good difficult to sleep well. Light very bright - could have done with a softer reading light

    Staff helpful and friendly. Breakfast fine. Room clean.

    Stayed in April 2024

  • Reviewed: 15 April 2024

    6.0
    Hotel clean and friendly but breakfast majorly lacking for £10.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    the breakfast at £10 was poor. Only Rice Crispies , cornflakes and coco pops. No Branflakes or high fibre serial, no yoghurts and no cols meats or chesses. ONLY instant coffee. Not what I would expect for such a large outlay.

    Cleanliness was very good. staff friendly and helpful

    Stayed in April 2024

  • Reviewed: 15 April 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Small double bed, very basic room, but I guess you get what you pay for.

    Close to airport as we had an early flight, reasonably priced

    Stayed in April 2024

  • Reviewed: 13 April 2024

    5.0
    It’s not really a hotel as there is no service or hotel facilities. More of an selfservice on suite bedsit.
    • Leisure trip
    • Couple
    • Double Room with Garden View
    • Stayed 1 night
    • Submitted via mobile

    The security staff member checked us in. We had to ask where breakfast was located (didn’t realise that it was a continental self service, with no staff around) The property wasn’t near a shop, pub or restaurant to buy an evening meal or even a snack option & the hotel doesn’t offer this or even a bar to get a drink. However, there are plenty of microwave ovens which are available to use if you were aware that this is the only option & bought something with you to heat up. The cold tap on the bath didn’t work & the shower cord had been broken at a length of about 5 inches, so it meant either scalding yourself or climbing on the edge of the bath to pull the cord so that you could use the cold water setting on the shower to cool the bath water down. (There wasn’t anyone around at check out, so it couldn’t be reported)

    It was clean & a pretty looking property. We were flying from Gatwick the following day, so it was close to our destination.

    Stayed in March 2024

  • Reviewed: 11 April 2024

    8.0
    Good value
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Daily cleaning and towels

    Didn't do breakfast

    Stayed in April 2024

  • Reviewed: 7 April 2024

    8.0
    Convenient and comfy stay
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Great convenient location for the airport, with supermarkets nearby. Comfortable room for a night- bathroom clean, couldn't hear too much noise. Felt safe and had a car park just across the road. Also had a kettle and a TV.

    Stayed in January 2024

  • Reviewed: 4 April 2024

    7.0
    Dated hotel but clean and comfortable
    • Leisure trip
    • Couple
    • Double Room with Garden View
    • Stayed 1 night
    • Submitted via mobile

    The shower. Needs mending. Just a dribble of water coming out. Advertised as breakfast included which is always a bonus but, on arrival we found out this was a continental breakfast which isn't something we really like. This could do with being made clear when booking.

    Clean and comfortable. Plenty of towels, toilet rolls, soap etc which is unusual in many hotels.

    Stayed in April 2024

  • Reviewed: 1 April 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Bed could off been softer

    I like the hotel

    Stayed in April 2024

  • Reviewed: 1 April 2024

    6.0
    It did its job, it was a place for me to sleep while I went to work during the day.
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    It’s virtually in the middle of nowhere, there’s nothing nearby, no train/ bus station, no restaurants.

    It’s really more like a bed and breakfast, it’s quiet and charming

    Stayed in March 2024

  • Reviewed: 27 March 2024

    8.0
    Average Stay
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The breakfast was very poor, possibly the worst I've experienced. They have the facilities to provide a full cooked breakfast but only provide a continental, and that was very poor. This place would get 10-10, providing they did a full cooked breakfast

    The area was very nice.

    Stayed in March 2024

  • Reviewed: 22 March 2024

    8.0
    Overnight stay before going to airport
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    Nothing to report

    Had a double room which had all required amenities, bed was large and very comfortable and had a good nights sleep. Very good hotel out in the country but only a few minutes drive to Gatwick airport

    Stayed in March 2024

  • Reviewed: 18 March 2024

    6.0
    Very practical for Gatwick. Will use again
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Never had breakfast

    Stayed in March 2024

  • Reviewed: 18 March 2024

    6.0
    it was close to Gatwick
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    it needs a lick of paint - no radiator or heating in room..

    Stayed in March 2024

  • Reviewed: 16 March 2024

    8.0
    Good Value
    • Leisure trip
    • Couple
    • Suite with Garden View
    • Stayed 1 night
    • Submitted via mobile

    plugs beside bed didn't worked but no bother as plenty off others to use.

    Good Value, good for hotel prior to early flight.

    Stayed in March 2024

  • Reviewed: 9 March 2024

    5.0
    Normally a good little place to stay
    • Business trip
    • Solo traveller
    • Suite with Garden View
    • Stayed 2 nights

    The facilities are a little but on the down side but not enough to comaplain about. However on theis visit the cleanliness of the hotel was sub standard. Normally not a problem but this time there was multiple things wrong including the sheets, towels and geraral cleanliness of the room. I was less than pleased. I am in the area alot for work and my next trip which would have seen a long stay ewill probably be at a different hotel now

    I have stayed here many time sand normally it is ok. It is in a nice location and despite being out of the way it is not difficult to find. The staff had me checked in nice and quick as i had already booked and paid online.

    Stayed in December 2023

  • Reviewed: 8 March 2024

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Apart from no heat at all on the room, being cold ...the rest was ok.

    Stayed in March 2024

  • Reviewed: 5 March 2024

    6.0
    We stayed 1 night before flying and it was very convenient and good value for money.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Quite isolated. No restaurant or bar.

    Basic accommodation very clean and staff helpful. Very close to the airport.

    Stayed in February 2024

  • Reviewed: 5 March 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Dirty, the room was fully tiled like an old kitchen. Mould up the grout. Guy at Reception OK but asked him nearby restaurants when arriving.. ask he said was visa / Mastercard. Its OK if you literally want to sleep for an early flight. Other than that stay clear

    10 min from the airport.

    Stayed in March 2024

  • Reviewed: 27 February 2024

    7.0
    Good
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights

    Upkeep of the room needs attention

    Peaceful location

    Stayed in February 2024

  • Reviewed: 26 February 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    It was purely an overnight room only stay prior to flying out on holiday and served this purpose perfectly.

    Stayed in February 2024

  • Reviewed: 25 February 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Need to consider this place is close to the airport and you'll hear the full thrust of the airplanes. I was given the room 104, which is at the far end of the property and the heater didn't work and woke up with huge discomfort, blocked nose and very cold. Even more, Saturdays some loud music but not later than 22 o'clock. There's someone present on site only between 15—23 o'clock.

    I liked the location, it is a bit far away from the city, surrounded by nature.

    Stayed in February 2024

Showing 1 – 25

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