Reviews of Mercure Birmingham West Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Birmingham Road, West Bromwich, B70 6TU, United Kingdom
#7 of 9 hotels in West Bromwich
Guests' ChoiceReview Score
Based on 2826 hotel reviews
7.4Score breakdown
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Cleanliness
8.0
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Comfort
8.0
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Location
8.0
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Facilities
7.7
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Staff
8.4
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Value for money
7.6
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Free WiFi
7.8
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Reviewed: April 23, 2024
Peter
United Kingdom5 Reviews7.0“Comfortable if uninspiring.”- • Leisure trip
- • Solo traveler
- • Classic Double Room
- • Stayed 3 nights
Coffee was weak. No whole grain, sugar-free options for breakfast. overall the place seeed dull and lacked a spark.
Room was good. Didn't try the gym facilities. Breakfast was ok. Staff friendly and helpful.
Stayed in March 2024
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Reviewed: April 21, 2024
Nazmi
United Kingdom42 Reviews6.0“Dated hotel. Mould in bathroom”- • Business trip
- • Solo traveler
- • Privilege King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Very dated. Badly in need of maintenance
. Coffee machine
Stayed in April 2024
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Reviewed: April 21, 2024
Thomas
United Kingdom6 Reviews8.0“Nice hotel stay”- • Business trip
- • Solo traveler
- • Classic Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Although I liked the use of gym and pool facilities, it does need to be refurbished as very worn
Gym and pool facilities Friendly staff Good value for money
Stayed in March 2024
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Reviewed: April 20, 2024
Leah
United Kingdom1 review7.0“Pleasant stay 😊”- • Leisure trip
- • Family with young children
- • Small Double Room
- • Stayed 1 night
- • Submitted from a mobile device
We were not informed about the options at check-in regarding breakfast or food ordering options and no literature in rooms. When I did ask I felt breakfast was over priced, which is why we didn’t go for it.
Staff were friendly and rooms clean (booked three rooms in total). The location, free parking, wifi and the fact we could book for one night are all things we needed for our short stay. We’d stay again.
Stayed in March 2024
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Reviewed: April 18, 2024
Primrose
United Kingdom1 review8.0“Comfortable”- • Leisure trip
- • Family with young children
- • Privilege King Room
- • Stayed 2 nights
- • Submitted from a mobile device
It was just like the ordinary room but comfortable and clean
Booked a preveledge room but did not meet expectations
Stayed in April 2024
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Reviewed: April 15, 2024
Susan
United Kingdom8 Reviews7.0Good- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Noisy air on on roof
Stayed in April 2024
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Reviewed: April 14, 2024
Jack
United Kingdom28 Reviews8.0“Comfortable, great staff and good location for the football. Plenty of parking too.”- • Leisure trip
- • Couple
- • Privilege King Room
- • Stayed 1 night
- • Submitted from a mobile device
Driveway into the property needs attention.
The large king size bed was very comfortable and with the thick curtains we managed to oversleep! The staff were all very nice and helpful. The location for the football was good too. It was good to have parking available on site, although the £7 charge could have been waived for guests in my view.
Stayed in April 2024
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Reviewed: April 8, 2024
William
United Kingdom113 Reviews3 helpful votes7.0“Good location and gym. Staff welcoming but had to pay £7 to park”- • Leisure trip
- • Solo traveler
- • Classic Double Room
- • Stayed 1 night
I didn't like having to pay for car parking as a guest
Room was fine although close to the lift. Gym was excellent and breakfast very good
Stayed in April 2024
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Reviewed: April 8, 2024
Vincenzo
United Kingdom1 review7.0Good- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Food took over half hour to come even though there was just us and another couple in the restaurant. When food came (we had the penne pasta) it wasn't very nice and tasted like cheap tinned spaghetti hoops. Told waiter who didn't really care. Having to pay an extra £7 to park on top of the £80 price for one nights stay was unbelievable.
Room was nice, clean, bed very comfortable
Stayed in April 2024
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Reviewed: April 7, 2024
Patrick
United Kingdom64 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Family with young children
- • Classic Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Paying £7 for parking
Handy position for WBA football match Friendly staff Good breakfast
Stayed in April 2024
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Reviewed: April 7, 2024
Claudine
United Kingdom7 Reviews2 helpful votes8.0Very Good- • Leisure trip
- • Group
- • Classic Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
The staff were amazing It was my friends 40th birthday they kindly decorated the bed And was accommodating to our needs
Stayed in March 2024
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Reviewed: April 6, 2024
Michelle
United Kingdom1 review8.0Very Good- • Leisure trip
- • Family with young children
- • Classic Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
Other guest didn't pick up poo after their dog.
Outdoor space for dogs. Pool.
Stayed in March 2024
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Reviewed: April 1, 2024
Chris
United Kingdom9 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Classic Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
That guests have to pay for parking
Staff and pool
Stayed in March 2024
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Reviewed: April 1, 2024
Ashwin
United Kingdom7 Reviews7.0Good- • Leisure trip
- • Solo traveler
- • Small Double Room
- • Stayed 1 night
On booking it was not mentioned that parking will cost extra. This is not on. As this was first time staying at this hotel - parking fee was waived. However parking should be part of the room charge and not extra for the price charged.
Only stayed 1 night and it was ok. Staff friendly.
Stayed in March 2024
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Reviewed: April 1, 2024
K
United Kingdom4 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Family with young children
- • Classic Double Room
- • Stayed 1 night
- • Submitted from a mobile device
The corridors need modernisation, ceilings need soundproofing as we could hear them walking upstairs.
Easy to get to, the rooms are clean with all facilities. Parking provided at an additional charge.
Stayed in March 2024
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Reviewed: April 1, 2024
Richard
United Kingdom33 Reviews6.0“A reasonable hotel but tired”- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 1 night
- • Submitted from a mobile device
The room we stayed in must have had drainage problems as it was all we could smell during the night
Overall the property is ok with a good location for travel
Stayed in March 2024
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Reviewed: April 1, 2024
Sarah
United Kingdom1 review7.0Good- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 1 night
- • Submitted from a mobile device
When I booked, the room stated that it came with breakfast but this wasn't the case. Breakfast is an additional £12. The bed wasn't comfortable. There was chipped paint in the bathroom.
The staff were very friendly. The room was lovely. There was a lot of choice at breakfast.
Stayed in March 2024
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Reviewed: March 30, 2024
Gemma
United Kingdom23 Reviews2 helpful votes7.0“Nice but bathroom dirty”- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Bathroom was dirty hairs all over, on the sink on the bath and toilet and floor. Seems it hadn’t been cleaned.
Loved the new decor, the bed was very comfortable and big. Loved nespresso machine and huge TV.
Stayed in March 2024
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Reviewed: March 28, 2024
Leah
United Kingdom2 Reviews6.0“Wouldn’t stay again - location was convenient for what we were doing”- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Bathroom wasn’t clean. There were what looked like tea or coffee stains on the tiles by the sink. Stains on the chair in the room. Big mirror at the dressing table but no lighting there
Lobby, bar area and breakfast staff
Stayed in March 2024
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Reviewed: March 27, 2024
Carley
United Kingdom5 Reviews8.0Very Good- • Business trip
- • Solo traveler
- • Classic Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Robot hoover that I nearly tripped over. Please don't replace humans
Hotel was nice, the food was good and the. Staff were lovely
Stayed in March 2024
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Reviewed: March 25, 2024
B
United Kingdom25 Reviews5 helpful votes7.0“Nice place overall”- • Leisure trip
- • Couple
- • Small Double Room
- • Stayed 1 night
- • Submitted from a mobile device
A bit weird that they refuse to take contactless payments despite being in 2024 and most people using their phones to pay for things these days. The steam room was out of service which we didn’t know beforehand, the jacuzzi is quite small and occupied constantly, preventing others from using it. Some of the front desk staff are a bit stand offish. Could have been a bit cleaner in some areas. No phone in the room so can be difficult to contact reception. Not much vegetarian substitutes at breakfast. The tv was a bit dodgy as well.
Good location, lots of parking space, close to a shopping area and Birmingham city centre but still quiet and a relaxing atmosphere. Special thanks to Caroline at the bar who was extremely friendly, accommodating and helpful. Breakfast was nice, room was cosy and bed was comfy.
Stayed in March 2024
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Reviewed: March 25, 2024
Gloria
United Kingdom3 Reviews7.0“Would not book this hotel again.”- • Leisure trip
- • Couple
- • Small Double Room
- • Stayed 1 night
- • Submitted from a mobile device
First of all there was a lack of information regarding parking and breakfast. The room was pokey especially the bathroom we were unable to use the toilet properly due to the location of toilet roll holder and space. The carpet was very dirty and smells mouldy could really benefit from a deep clean. There were no shower caps in the room and none when we asked at reception. There were plates of food left in the hallway on the floor which wasn’t moved until the following morning.
The iron and kettle in the room.
Stayed in March 2024
-
Reviewed: March 25, 2024
Laura
United Kingdom5 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Classic Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Food
Stayed in March 2024
-
Reviewed: March 24, 2024
Paul
United Kingdom10 Reviews1 helpful vote7.0“Really good value for money”- • Leisure trip
- • Family with young children
- • Classic Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Seemed to be under staffed
Excellent value for money
Stayed in March 2024
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