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High St, Moreton in Marsh, GL56 0BA, United Kingdom
9 February 2016
2 February 2016
눉Rooms not as large as expected for price paid
눇Beds were very comfortable
28 January 2016
눉Our initial room (101) smelt really unpleasant. It was a mixture of dog/sweat/old shower - not 100% sure what was causing it. Also the bed was really hard and the wardrobe looked odd/was too imposing for the room. We asked to move and were assigned room 109. This room also smelt odd and had very hard beds which were really difficult to sleep in. On inspection of the mattresses they were not of hotel quality. The hot tap in the bathroom was scalding hot. The clock was way too bright for night time and we had to switch it off. We were kept awake until 1:30am by our next door neighbour’s bathroom fan being kept on. Our evening meal was lovely apart from the bread - one type was stale and the other not cooked properly and still doughy inside. The waiting staff were lovely, but obviously inexperienced and had no management support during a reasonably busy evening (or none was visible). On check out staff were reluctant to hear our views/or were not experienced in receiving mixed/constructive feedback In summary very disappointing versus the website and lacking in quality for a £109/night room tariff.
눇Our room experience was very different to our other family members that were staying at the hotel in the converted stable block rooms - which were of excellent quality, taste and facilities. I couldn't believe we were actually staying in the same hotel!!! Our evening meal was lovely apart from the bread and the staff (although junior) were very helpful.
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