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14 Narrow Quay, Bristol, BS1 4QA, United Kingdom
25 October 2015
눉No towel available. When asked to be provided, staff said there is a problem with towel supply and apologised without suggesting ways to get towel. I had a whole day of travel and had to go to work first thing in the morning hence having a shower that day was of priority. Unfortunately this place did not provide that basic neccesity. Shower room with malfunctioning light. Shower water turns cold after a while and not ideal as weather is now turning colder.
24 October 2015
눉The staff stuffed up a lot of bed allocations when I stayed so people were getting moved around and it was quite confusing
24 October 2015
눉This hostel could be great but it's poorly run, cleaning is very poor - hoovering only many days apart, bathrooms skim cleaned, self catering kitchen is usually disgusting, maintenance ditto, care over late entrants and late noise makers all but non-existent, little or no verbal instructions about cleaning up the self-catering kitchen etc. I gather it's due for a refurb. Perhaps YHA could do a refurb of managers here (some fundamental training!) and if needed increase the cleaning/ maintenance budget. I stay all over the country and this is the most complacent ill-run hostel I've stayed in. Sadly I need to stay regularly so this is an observation over years.
눇It's location. Staff and visitors are great with anyone with extra needs.
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