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3b Club Street, Fumesua, near Ejisu, Kumasi, Ghana
14 August 2016
눉The apparently sub-optimal 'economizing' nature of the services: 1. Used soap (along with a new bar of soap) was provided. 2. No cover sheet on the bed (only a blanket). 3. No juice or fruits at breakfast. 4. The kitchen staff especially seemed overworked, making it difficult to make even reasonable requests. How can one expect a person, who has to report to work by 6 a.m. and get home after 10 p.m., every day for six days per week, be efficient and effective?! (Note: There were no complaints from the staff per se; I probed.) The management ought to seriously consider two shifts: 06:00-14:00 and 14:00-22:00. Such a change should increase guests' levels of satisfaction (with positive implications for revenues), especially given that the kitchen staff were apparently also responsible for purchasing essential food items (e.g., fruits and juice), which were often in short supply at the hotel.
눇A nice hotel with helpful staff. The location, next to Noda Hotel and not too far from KNUST, was a plus.
29 July 2016
눉The bedding could do with some TLC Facility could invest in newer and cleaner bedding They could also fix the shower so that hot water and cold can combine without having to use the bucket
눇The staff are cery friendly, helpful. I arrived around midnight but they took the time to direct the can driver so that I get there safely They even willing to collect me from where the bus had dropped me The next day my exurcusions took longer than I had anticipated and they were kind enough to accommodate my late check out I also had some laundry from my previous destination and they were kind enough to sort it out in time for my departure In short the staff at this establishment just rock I knew it was far from the city centre but I used this opportunity to squeeze in a run to the town as I was getting ready for a marathon And once done in town I just took a cab back
7 August 2016
눉Scanty sheets on the beds
눇On site restaurant
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