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Main Street, Imerovigli, 84700, Greece
October 10, 2015
September 27, 2015
눇The sunset is just amazing!
October 5, 2015
눉Vios the manager was rude. Though I e-mailed the property over a week before our arrival that we would be there at 6AM, when I called the night before he said "We are nto 24hrs. If we had known ahead of time we could've arranged someone to be here." So we stood outside of the hotel in the rain waiting till 8:30AM, an hour later than they said they would open the hotel. When Vios finally arrived he was rude and would not give us local recommendations for food. "I don't know. It's up to you. I don't know" was his only response. Facilities were as dirty as a youth hostel and not well maintained like neighboring properties. We ended up going to eat and lounge at the pool at Grace hotel where the customer service was PHENOMENAL despite the fact that we weren't Grace guests. Grace went above and beyond to make us feel welcome and taken care of. We got all our island recommendations from them as well. We tried to get our refund back for Galaxy through Booking.com multiple times but Vios denied all requests and tried to make it about us not wanting to pay for a third person. We were fully prepared to pay the $200 extra to stay at Grace hotel instead of Galaxy because it was worth the money. We simply were disgusted by Galaxy's facilities and their terrible customer service. We even sent Booking photos. The Bookings.com photos of the hotel are VERY misleading. The facilities are not sleek, modern, clean, or well kept. The place seems understaffed. At most this is a 3 star hotel. Overpriced and overpromised. Will never pay upfront again through Booking.com because of this experience.
눇That it was close to Grace hotel so we could spend our time there instead.
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