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Main Street, Fira, 84700, Greece
1 October 2015
눉The location of the hotel is on the wrong side of town, away from all the lovely views and beautiful streets. Having said that it is still within easy walking distance to the centre. The service is lacking as the reception is not open 24hours and even though they offer free transfer to the port or airport it is only offered between 6:00am and 10:00pm. We had to book a taxi which cost us EUR20 to get to the port to catch our ferry at midnight. We were also disappointed as we asked for a double bed and were given two single beds brought close to each other. The bathroom also left much to be desired with a shower curtain which stuck to you as soon as the water was turned on.
눇Hotel was very clean with clean towels and linen.
29 September 2015
눉I request for an iron in the room and received confirmation that it would be there. It wasn't when we arrived. I had to remind the receptionist several times but in the end, I never recieved it. The free airport service wasn't widely advertised, I can't remember when I came across it. I sent several messages to the hotel directly and through bookings.com 10 days before arriving but did not recieve confirmation until 2 days before arrival. The receptionist did not read my email clearly with the time of arrival so it was a bit frustrating to be emailing back and fourth. Once I arrived to Santorini the son of the hotel picked us up and he was very kind. Hotel room was small, tiny. The washroom floor was wet every time we showered and the shower curtains stuck to my body when I showered.
눇The location was excellent and hotel offered airport pick up and drop off. Good price for location. House cleaning was very efficient and mopped the washroom floors and made our beds everyday (there was no sign to indicate that we didn't need that service) which was required as the bathroom floors were constantly wet.
29 September 2015
눉One of the worst customer service experiences we have had. We booked a premium double with a balcony and ended up for the 1st night in a family room ( 3 single beds ) near the pool and no balcony. When enquired the next day, the lady at the reception started shouting at us and insisted that this was the room that we booked even though she could see very clearly from the confirmation that it was not. After much debate, she placed us in a 1st floor room with a twin bed for the 2nd night which was far from premium. At checkout when requesting a reduction for the 1st night we were treated with aggression and an older gentlemen got involved and gave us a 10.00 euro reduction and a transfer to the port which was much appreciated and we thanked him for it. I think they have to seriously deal with lady at the reception as we saw her speaking in a very loud and angry manner at other guests.
눇The Location was good and was walking distance to Fira Town centre.
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