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Akadimias 69, Athens, 10671, Greece
15 August 2016
눉Collection and drop off of keys for the apartment is a taxi ride (not a walk) away from the apartment. Taxi cannot stop outside the location where you collect the keys.. This was made worse because the person with the key had gone out when we arrived (even through we provided arrival times). Very run down part of Athens, especially at night (I would say it is not suitable for families). The very basic Bathroom is directly looked into from apartment above - No blinds, NO privacy. Toilet leaks from cistern above, onto the person sitting on the toilet - not pleasant. No sitting/communal area (apart from 2 chairs in entrance hall). Kitchen is VERY basic (no seating there either).
눇Bedrooms are large, clean and comfortable.
11 August 2016
눉Stay away! Save your money and go somewhere else. They ruined our vacations in Athens. You book for something, then they give you something completely different, which is considered to be a scam. Air conditing does not work. Bathroom and bedrooms are very dirty. If you see the other reviews, when they reply to the reviews it is argues that they have fixed all the issues, but everything is still the same. Change your business practices or nobody will ever want to stay here again. If you have been in business since March 2016 and you have an average rating of 4.9, you are doing something very wrong. Honesty to your customers is the key for the success of a business. Extremely disappointing.
14 August 2016
눉We could not get into the room. No one met us at the office to give us keys, despite us having informed them of our arrival time by email and phone. I called the head office but the operator could not contact anyone and said he did not know what to do! In the end, we had to find a room in another hotel last minute!! I have asked for a refund but it has been more than a month and still no sign of refund. They keep replying with generic emails saying they are working on it. I do not know why it takes so long for a simple refund. Very unprofessional and poor service.
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