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Akadimias 69, Athens, 10671, Greece
14 August 2016
눉We could not get into the room. No one met us at the office to give us keys, despite us having informed them of our arrival time by email and phone. I called the head office but the operator could not contact anyone and said he did not know what to do! In the end, we had to find a room in another hotel last minute!! I have asked for a refund but it has been more than a month and still no sign of refund. They keep replying with generic emails saying they are working on it. I do not know why it takes so long for a simple refund. Very unprofessional and poor service.
10 August 2016
눉We didn't get any informations about how to get to the Malliott apartments until we called 10 times and sent 6 emails on the day that we had flight, although they said that we will get informations when we pay, and we paid 3 weeks before our trip. The day we were arriving they relocated us to hotel Eva out of the blue. The hotel is in kind of geto street but has nice rooms and it's only 3 metro stations from Syndagma. Exept that, everything was fine. Athens is beautiful.
11 August 2016
눉Stay away! Save your money and go somewhere else. They ruined our vacations in Athens. You book for something, then they give you something completely different, which is considered to be a scam. Air conditing does not work. Bathroom and bedrooms are very dirty. If you see the other reviews, when they reply to the reviews it is argues that they have fixed all the issues, but everything is still the same. Change your business practices or nobody will ever want to stay here again. If you have been in business since March 2016 and you have an average rating of 4.9, you are doing something very wrong. Honesty to your customers is the key for the success of a business. Extremely disappointing.
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