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Dim. P. Papathanasiou, Florina, 53100, Greece
17 August 2015
7 August 2015
눉The lady owner was very rude to us upon arrival. There was a misunderstanding with the number of people in our booking and she made some outrageous accusations. I had no problem in paying the extra fee, but she carried on and on. She had some serious attitude. I felt like leaving. She did not make us feel welcome at all. An extra bed had to be made up in our suite, but the person that was meant to make it up never arrived. My son slept with no pillow or blanket that first night. I had to ask for the bed linen twice the next day. The television, telephone and one of the taps didn't work in our suite. I didn't even want to ask for more assistance, as it seemed that customer service was not their priority. The complex looks lovely, but the experience we had wasn't a good one. You don't treat your customers like that. It made me wonder why we were also the only guests in the whole complex for most of our stay. Hmmmm, I wonder why??
눇The look of the complex was great and so was the pool. Breakfast was ok, but there was very little variety.
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